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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
It was very easy to use. I used a gift card and I found no difficulty in trying to use the site. Thus, I did not have to call the store for help.
Tip for consumers:
Use it, they are good people
Products used:
An External Hard Drive
Date of experience: September 23, 2022
I've been a professional photographer and educator for 30 years and have always depended on B&H for excellent service.
Date of experience: June 22, 2020
Easy to order. Specs are clearly laid out and easy to find. Best price. Great pricing on upgraded shipping.
Tip for consumers:
I bought a computer for my small business 3 weeks ago. I jumped on to buy another and saw that the price of the first computer had dropped $100. Since I am a repeat customer, and may but more computers in the future as the business grows, and since it is well within 30 days of the original purchase, it would have been nice to have been offered a credit of $100 toward my next purchase.
Date of experience: June 2, 2017
Great prices, shipping, and service. Never had a problem with a return or the quality of the products delivered.
Date of experience: June 19, 2017
It was easy experience to make the purchase. I have purchased camera gear earlier and the service was excellent.
Date of experience: June 16, 2017
The website is easy to navigate. The products and service are wonderful. My favorite photo house to work with.
Date of experience: September 17, 2019
Good prices, good product choices, and good service.
So far I have no reason to complain about this company.
Date of experience: July 3, 2017
Got an instant response to my live chat request and full answers to all my questions including some suggestions.
Date of experience: June 22, 2017
Hope product is as good as your customer service. Easy to navigate website and helpful with options and additions...
Date of experience: July 13, 2017
All the accessories pop up in an easy format. I read the specs, and these were well-written and pertinent.
Date of experience: August 16, 2017
The items I needed were easy to locate on the website and the checkout process was very smooth. Recommend!
Date of experience: August 22, 2017
I ordered so many things for my computer and my phone from this site. Best prices and fast shipping.
Date of experience: September 17, 2017
I come to B&H for my photography needs. I have shopped here for a while and never been dissatisfied.
Date of experience: December 30, 2019
I have bought a bunch from these guys. Better than Amazon all day! Faster shipping, better stock, better prices!
Date of experience: June 24, 2020
The site was easy to navigate, and I found what I needed quickly. It was a great shopping experience.
Date of experience: June 22, 2020
Great service and products, with decent shipping options and times. Hoping to continue shopping with them in the future.
Date of experience: November 14, 2017
Shopping was fast to navigate and easy to checkout, I would like to suggest financing options for regular customers
Date of experience: December 7, 2017
Always check for discounts! The best prices all the way. Never disappointed in quick delivery and product always right
Date of experience: January 19, 2018
Never a question where I buy my photo equipment from. Switched from Adorama years ago & never looked back.
Date of experience: April 1, 2019
The site keeps getting smoother and better integrated. Enjoyable to use with useful links to accessories and alternatives brands
Date of experience: February 21, 2020
Great Prices and Excellent Service ! B&H has become my main supplier of photo and video needs. Thanks B&H !!!!
Date of experience: May 31, 2018
Very pleased with the B & H ordering process. Good search engine. Process is quick and service is prompt
Date of experience: June 10, 2018
As always, the website is easy to navigate and never freezes. There is always a good selection of products.
Date of experience: December 12, 2018
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