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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Products were easy to find, shipping and payment easy to arrange. My entire transaction took 5 minutes -maybe less.
Date of experience: March 1, 2020
B&H is a great and excellent, very easy to use and intuitive website for all photographers and videographers needs
Tip for consumers:
This site is one of the best for photographers
Products used:
Cameras and SD Cards
Date of experience: June 21, 2021
Amazing sales support, I described the technical requirements I needed and rep very patiently walked me through the options
Date of experience: December 22, 2021
The prices from B&H Photo Video are either as good as Amazon or much better (taken into account we don't need to pay tax for orders shipped outside NY). The service from B&H is as good as Amazon.
Date of experience: April 29, 2019
Wide variety of authentic devices from cameras and camera stands, computers, phones, led lights and other audio visual devices
Date of experience: May 6, 2019
I've purchased a number of pieces of equipment from B&H and it has always been fast, simple and easy.
Date of experience: September 10, 2020
B&H had what I was looking for, in stock and at a good price. This was not my first purchase from B&H and I'll come back again.
Date of experience: August 20, 2017
The best Web Shop. I would request from B&H, more products to be able to sent to my country Kosovo. Thank you for very much B&H.
Date of experience: September 13, 2019
I am a Newby and Kirk R. At B&H was gracious and willing to hand hold and answer my very basic questions.
Date of experience: September 19, 2019
Checkout was slow owing to a long running script. Otherwise all was as expected as I have been a customer for many years.
Date of experience: July 2, 2017
Still as good as it ever was, never had a complaint, I just wish I would win the customer appreciation prize just once.
Date of experience: June 26, 2018
If u want anything high quality i always be here, im professional photographer and i need quality guarantee that every orders be cool
Date of experience: September 26, 2017
Cheapest and fastest way to buy technics! I ordered iMac, mouse and some other stuff. Every time every item delivered right on time.
Date of experience: February 19, 2019
Always have what I want... fast shipping... no tax. If I lived in New York I would be in the store every weekend.
Date of experience: November 22, 2017
Everything you need for a good price. The best store i know. I recommend every one to visit the mega store in NY.
Date of experience: November 21, 2017
The best dependable as always, and if more information is needed you can always call them they will have the answer for you.
Date of experience: December 13, 2017
I have purchased & exchanged camera products with B & H for over 30 years. I have never been led astray or disappointed.
Date of experience: February 9, 2020
I've shopped here a long time and am very happy with the experience. They have a great website and deliver what they advertise.
Date of experience: October 31, 2019
Always a great place for camera gear and electronics, this is where I go for brand-name bits and pieces for my Nikon system.
Date of experience: October 31, 2019
Good service in purchase & delivery.
Many available goods.
I have done so many orders from B&H, till date i don't have problem
Date of experience: April 10, 2018
Well... i made many shopping in B&H... so many products. Its a forth time i buy here. I waiting for discount on purchases
Date of experience: April 24, 2018
It is quick and easy to find the products and accessories for the Photographer. Prices are good and there always some great deals.
Date of experience: November 25, 2020
I have been a customer for over 5 years and have never had a bad experience. Love the excellent service and fast delivery.
Date of experience: August 23, 2018
I have trust in B&H and in the products they sell and support. Their staff is always ready to provide assistance and guidance.
Date of experience: July 25, 2018
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