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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
They always have what I want at great prices. Great order turn around and shipping is great. I don't shop any other place.
Date of experience: July 22, 2020
When I buy at B&H, I know that I will receive high quality products, and if there is anything that I am concerned about people at B&H will make their best to help me out.
Date of experience: December 18, 2019
Been using B&H Photo for over 10 years never had a problem. If its a Nikon product and it fails Nikon will not fix it if its not US made so when buying here check if the product id made in the USA.
Date of experience: January 18, 2018
I really appreciate the instructional content of the website and emails. I read the seasonal tips on photography even when I am not buying a thing.
Date of experience: August 3, 2017
Of all the online businesses I deal with B&H is without the best. They are anxious to make all orders right. They are easy to contact and get advice.
Date of experience: September 29, 2017
Ordered an item and then found it cheaper, so I was able to cancel the item with no hassle and re-order with the new price. I love these guys!
Date of experience: November 28, 2017
What a great site. I tried to order my phones at
Best Buy. Did not work. Thank you for being a friendly easy site. Thank you.
Date of experience: November 27, 2017
Less than half the price of the same (Clear-File 16x20 archival sleeves for photo prints) on Amazon.
Products used:
Photo sleeves
Date of experience: June 7, 2021
B&H is simply the best place for electronics. No need to shop around, they will have it and have the best price all with no shipping.
Date of experience: December 2, 2018
Check out is confusing. I said yes to using my rewards. Did you mean Amex rewards or B&H rewards? Total price did not include any rewards.
Date of experience: July 23, 2018
The title says it all. The service, prices, and speed are the best! I have been a customer of B&H for years and have never had a bad experience.
Date of experience: April 11, 2018
I always find what I find on B&H site. The service, overall, is flawless. I have never encountered any difficulty, and deliveries are right on time.
Date of experience: April 27, 2018
Normally I find everything at B&H, and I like buy Fast and Safe, I've been a customer since many years a go and always B&H is in continuous improvement.
Date of experience: June 3, 2018
Great prices and selections. I have been a customer for about 15 years. I have purchased cameras and photography equipment and lots of paper & ink!
Date of experience: December 18, 2020
Purchased much photo, video and lighting gear. Also had good experience with refurbished gear.
Excellent website and support.
Tip for consumers:
Refurbished is excellent quality and just a bit more expensive than competitive sites.
Date of experience: May 31, 2017
I have used them for more than 20 years and have never been disappointed. Great stock, great people.
Date of experience: July 26, 2020
It's a pleasure buy in this store, everything is fine with this site and counts with experts support
Products used:
backpack
Date of experience: August 6, 2021
I only buy photography gear here! Every order I place is handled professionally and quickly. Website is wonderful.
Date of experience: June 20, 2019
I have purchased a variety of photography equipment and am always pleased with the products I have received.
Date of experience: November 14, 2017
B&H has an easy to navigate and very informative website, in addition to very helpful live tech support.
Date of experience: December 3, 2017
The website is easy to navigate and the selection of products is excellent. It certainly met my needs.
Date of experience: January 3, 2018
I bought a laptop from there, and it arrived as intended, without problems and was a good experience
Date of experience: June 11, 2018
I always find what I need at great prices. Great customer service with quick response to your concerns.
Date of experience: April 10, 2019
Always a pleasure to shop B&H Photo. Great prices and selection and definitely plan to visit more often.
Date of experience: June 10, 2018
Very easy to make purchase. I have done business with them before, always easy with great customer support.
Date of experience: December 16, 2018
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