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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I'm very pleasure when shopping at B&H photo! B&H is very professional with high quality and good price!
Date of experience: July 4, 2018
Well it almost rhymed! Great products, Great Prices, Great Service and quick delivery. What else need be said!
Date of experience: May 14, 2020
I love B&H! The large selection of merchandise, the service and shopping experience are the best! Very recommended.
Date of experience: April 22, 2020
B & H is always my go-to place for anything electronics. Great selection, great prices, great customer service!
Tip for consumers:
Hands down the best place for photo, video, electronics
Products used:
External hard drives, power supply
Date of experience: January 9, 2022
Excellent web site. Well organized, easy to find items, easy way to pay using various pay options, just a great shopping experience.
Date of experience: July 27, 2017
I've dealt with B&H for a long time. I've always been satisfied with the items I've ordered. They are extremely fast shipping.
Date of experience: July 27, 2017
I have purchased several different products for my Canon cameras, my rigs, and accessories. I have been satisfied with B&H's customer service.
Date of experience: January 22, 2019
Everything I need, whenever I need it and always at the right price. Don't look at Amazon first, prices are better here.
Date of experience: June 16, 2020
Always great service and quick response to inquires about products. Great prices too!
Thanks again for the great support and product offerings.
Date of experience: August 22, 2017
Both their physical and online stores are great. Knowledgeable staff and prompt delivery from their online store. What a retailer should be!
Date of experience: September 18, 2017
As usual ordering from B&H Photo Video is easy and fast. The prices are good, and the expedited shipping is too! Excellent
Date of experience: September 5, 2017
I've been dealing with B&H for many years and have been very satisfied with the quick turnaround, quality service and reasonable prices.
Date of experience: June 27, 2018
I never received everything I ordered in working condition, and kept getting the runaround from them. Will not purchase from them again!
Date of experience: December 30, 2019
You guys have the best service and ease of online ordering of any I use. Thanks and keep up the great work
Date of experience: October 20, 2017
I have always been happy with the products and the service. After checking around, I generally go back to B and H.
Date of experience: October 30, 2017
Excellent items and price. I Trust to you. Always best Photography items is here Shopping is very safe in B and H.
Date of experience: November 27, 2017
Great inventory and easy to order. I work both in visual and audio fields. I can get everything at B and H.
Date of experience: November 13, 2017
Never had and issue buying from BH. I buy everything here. I buy mostly photography gear and have done so since 2009.
Date of experience: November 28, 2017
I have used this website many times both for work related items and personal items and have never had any trouble. Thanks!
Date of experience: December 28, 2017
Always the place to go for your photo and video needs. As always a great online shopping experience. Great images and details.
Date of experience: December 13, 2017
Good prices, good customer service. I was looking for an alternative to Amazon for electronics and more and B&H fits the bill!
Date of experience: August 17, 2020
In this website I can find any item that I need in a easy and intuitive way. I recommend to buy here
Date of experience: November 26, 2018
Always a reliable source with great prices. I use it for home and for work, film and digital photography and scientific research.
Date of experience: November 9, 2020
B&H is a step above so many other online retailers. Just so nice to work with and easy to do business with!!
Date of experience: March 5, 2018
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Order # 1059832825 Thank you for your order and this feedback. We regret your dissatisfaction. We needed additional information to determine the cause for your problem. Having received that, under B&H 840639080 we are sending a replacement of the defective product you originally received. -- Henry Posner / B&H Photo-Video