B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I have used this company for many years and always find what I need. The fact that they have used items is the biggest seller for me.
Date of experience: December 2, 2019
I been to the store many times in NYC and it's always a great experience. Equal to that is the online experience. B&H is simply the best!
Date of experience: July 9, 2017
Just Started buy from B&H and wish i had started years ago! Great Services and love there shipping and just super helpful! Keep up the great work!
Products used:
Print ink, Mics, Lights, Cameras
Date of experience: December 1, 2021
So far I have made 5 orders with B&H and it had only good experience so far. The prices are competitive and the packaging is really good.
Date of experience: January 5, 2020
This is my #1 go to for all my photography essentials! Always great prices! Easy to order website. Easy to find exactly what you are looking for!
Date of experience: November 23, 2017
Great store. A pleasure doing business with B&H. I have been a customer for years and have never had a problem or been disappointed.
Date of experience: December 2, 2019
I have ordered multiple items from B&H over the years and have always been satisfied with both the products and the service. Highly recommended.
Date of experience: June 18, 2017
I can easily find what I want. They also have it in stock and ship it to me quickly! I can count on them!
Tip for consumers:
They have A LOT of things to choose!
Products used:
Electronics
Date of experience: January 28, 2021
Always the best pricing, delivery options, pickup options, expertise and customer service. My go-to always. No substitute
Date of experience: August 8, 2017
I especially like all the reviews and technical info on each page; then there are all the tutorials and other photography advice and instruction.
Date of experience: January 23, 2019
I have been shopping with B&H since 1994. I can't be happier with their exceptional customer service.
Date of experience: August 16, 2017
Great products at great prices. I've shopped with B&H for quite awhile and will continue to be a customer for a long, long time.
Date of experience: August 11, 2017
I received quick and thorough custom advice from the B&H chat. Order process was quick and straightforward
Date of experience: September 15, 2017
B&H never fails to deliver. So easy to navigate and read the reviews. Whether it be batteries or a camera, so easy to use.
Date of experience: June 24, 2019
They have always been fast and fair with prices and very reliable. I have been using them for years and never had a problem.
Date of experience: October 16, 2018
BH has always been awesome! Very good with all products ordered, very prompt with shipping, and delivered very fast. I would highly recommend BH.
Date of experience: November 6, 2017
I love the variety of photo equipment and the care taken in running the web site. I can find advice in detail on everything.
Date of experience: October 26, 2017
Love b and h photo, great prices, selection product availability low cost shipping and reasonable expedited shipping.
Date of experience: June 18, 2020
I would give B&H more stars for service and available stock but 5 stars was all they had posted. Great service and great people.
Date of experience: December 18, 2017
Love the ease of placing an order and the selection. There is great choice and allows me to compare price and type of item
Date of experience: February 5, 2020
Simple process to buy laptops, cellphones, cameras, etc.
Love the way of the UI and the Communication.
Date of experience: February 21, 2018
Both in the store - very knowledgeable and patient staff and online - simple and expedited service. A delight!
Date of experience: November 4, 2019
Great site to buy electronics. Competitive selection and price to Amazon and I don't pay tax. Sweet.
Date of experience: May 7, 2017
I appreciate the products they recommend, and I can usually purchase overnight shipping, which can be necessary.
Date of experience: June 4, 2018
Easy return and efficient checkout process. I enjoy ordering from them, always easy to find what I need online. Happy to order from BH!
Date of experience: June 5, 2018
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