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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Never been to the store but the website - best choice, best price, fastest delivery. I think I said it all!
Date of experience: August 28, 2019
I love the new B&H online ordering system. It's fast and accurate. Great job B&H, keep up the great work!
Date of experience: September 1, 2019
Great employee rapport; great information. Can't wait to get this product. My concern was with the warranty and if the product was made in the U.S.
Date of experience: July 25, 2018
I appreciate the ease with which I can place my orders & the fast, free delivery. I am glad I found you online.
Date of experience: May 20, 2020
You will always find what you need, when you need it, on time and lowest possible price Your reward is to visit, and buy... a basket full
Date of experience: June 17, 2020
It is always a pleasure to shop on line and even better in the store in NYC. Quick and easy shopping on line
Date of experience: September 20, 2017
I am a dedicated B&H customer and have been for many years. I have no complaints and no reservations. They are the best!
Date of experience: August 29, 2018
Found the product I wanted at the best price. Checkout is easy and secure. I will definitely order from them again and again.
Date of experience: November 2, 2017
B&H is a nice store with a big variety and selection of Optics, cameras, and telescopes, etc... The staff is helpful and knowledgeable.
Date of experience: December 28, 2017
No reputable firm is better, and Amazon is not close as no tax and very fast delivery. B&H inventory accuracy is really good.
Date of experience: March 5, 2018
It's fast and great customer service. If there is a problem they always take care of it. Usually there is not a problem.
Date of experience: November 15, 2020
If you need it they have it or they will find it. Love their service. Would recommend them for all you photographic needs.
Date of experience: May 5, 2017
The best overall online shopping experience for photo gear. The site just works. The selection of merchandise is great as is the pricing.
Date of experience: July 26, 2018
This is the best experience of ordering online. Products are always available and searching for the products is so easy on this site.
Date of experience: May 17, 2017
I've never been disappointed with anything I've ordered from you guys. All my friends that I recommended you to agree with my assessment.
Date of experience: September 4, 2018
Best price for this paper and in stock. I shopped this at another large NY photo site, and this was the best deal.
Date of experience: December 13, 2020
Website is easy to navigate, products easy to compare, very competitive prices. Why shop anywhere else?
Date of experience: January 30, 2019
Quick and easy to purchase! Website easy to navigate and search results were spot on! Found exactly what I wanted within a minute!
Date of experience: July 31, 2018
Found the right product, with thorough product description at the best price. Great shipping speed, too!
Date of experience: December 8, 2017
Great service, easy ordering, complete website, complete answers. We will order from them again and again.
Date of experience: December 27, 2017
Recent on-line shopping experiences have made me a customer for life. Great shopping experience, great items.
Date of experience: June 12, 2018
I have been buying from B & H for many years. I have had exemplary service and support. I highly recommend B & H for all of your electronic needs.
Date of experience: September 3, 2018
The solar event is 10 days away. B&H Photo had the solar eclipse binoculars in stock and estimated deliver a few days before the event.
Date of experience: August 11, 2017
Site lay-out was really great, easy on the eye, easy to follow, quick to complete! Savings was great too. Can't wait to receive my camera!
Date of experience: December 6, 2017
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