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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I have been buying from B&H Photo for our company for years and never once an issue. Great service and prices and I have compared.
Date of experience: April 12, 2018
I trust the items that I buy from B&H. The options that are available are top quality. I have never been steered wrong.
Paul (Texas)
Date of experience: April 25, 2018
B&H always has all the best stuff at all the best prices! B&H is my go-to vendor for photo, lighting, sound and computer component needs.
Date of experience: April 23, 2020
Efficient and stock, Easy to use, The best in the best for photo and video accessories. Come highly recommended.
Products used:
Photo and video
Date of experience: July 6, 2023
In the production world, you need it when you need it and B&H delivers. Easy to use with professional and knowledgeable service
Date of experience: June 7, 2017
I Love B & H. They need their own credit card one day. That's what we returning B & H customers need.
Date of experience: June 7, 2017
Got email to inform item now in stock, and I ordered immediately. So far, so good and good response.
Date of experience: June 28, 2017
Always helpful. Always good prices. Shipping is quick and free (usually). Web site is easy to use and clear.
Date of experience: June 16, 2017
Thank you B&H photo. I think you are so reliable and competitive shop. I always using you as benchmark.
Date of experience: June 30, 2017
After careful research and my prior experience, I purchased two 64GB Sandisk Extreme Pro
UDMA 7 with 160mb read speed and 150 write speed for my new Canon EOS 5D MarkIV.
The price was right and I trust Sandisk Products and the reviews I saw. I'm certain I have made the right choice for me.
Tip for consumers:
Research the product you are going to purchase and come here to B&H Website ( or Store in NYC) whose reputation is well known for years for value, service, quality, customer satisfaction.
Products used:
SanDisk Extreme Pro Compact Flash Cards UDMA 7 64 GB . Purchased two. And Pelican Compact Flash Card Holder (highly rated for storage of CF Cards.
Date of experience: December 11, 2019
I have been a customer for years and they have always been efficient and accurate on descriptions. Great service!
Date of experience: August 9, 2017
Always a breeze to get what I need. A photographer's candy store. I always recommend BH Photo as the best place to buy at the best prices.
Date of experience: September 15, 2017
Pricing was instrumental in my decision. I knew I was buying of the best brands of memory. 100 points
Date of experience: September 28, 2017
B&H makes it easy to compare products, gives the best price for quality products, and ships fast and easy.
Date of experience: September 25, 2017
Best and safest place to purchase camera equipment. Always get what I order in a timely fashion. B&H is my go to place to order camera equipment.
Date of experience: January 6, 2020
Very competitive prices, good range of products, good descriptions. Pretty good check out alternatives. A good experience over all.
Date of experience: July 20, 2018
I like the reviews which verify the actual buyers.The descriptions are accurate and if I call the sales staff are always helpful.
Date of experience: October 26, 2017
Easy website, always deliver good product, and great customer service. Customer service agents know their products and are helpful.
Date of experience: November 24, 2017
I would give 0 stars if I could but 1 star is the bare minimum to be able to write this review. I bought a laptop for my daughter's 15th birthday and I was not satisfied with the performance of the laptop. So I returned the laptop within the 30 day return window to make an EXCHANGE for another laptop, not even a refund, just an exchange for another laptop they had in stock.
I sent the laptop and I even received confirmation along with a signature that someone named Stein at B&H Photo and Video received the laptop. Yet, when I call them they say that they haven't received anything even though UPS sent me a confirmation with a SIGNATURE that they did. I have been stuck in this situation with a month; shopping with B&H has been one of the most frustrating and terrible experiences I have ever had.
As well as dealing with the fact that I lost $1400 dollars on a laptop that they won't even bother sending back to me, I have had to deal with the worst customer service I have ever encountered with a company. These people will keep you on hold for 30 minutes then hang up the phone and they don't care about the needs of the customer.
IF YOU DONT WANT YOUR MONEY TO BE STOLEN, DO NOT SHOP AT THIS STORE! DO NOT TRUST THESE PEOPLE! THEY ARE LIARS.
Date of experience: April 21, 2020
Im always in a hurry, so B&H makes it easy for me to get my $#*! fast! Ordering is really FAST! More words, more words, more words
Date of experience: November 15, 2017
I have always had great success & great customer service! They have super fast shipping & several shipping options to choose from!
Date of experience: January 13, 2020
I really appreciate the speed of delivery, the knowledge and patience from most sales people, and the customer service!
Date of experience: November 27, 2017
Great prices and great inventory. The only place to shop for photography and electronics. I've shopped here for years with great service.
Date of experience: November 26, 2017
Excellent Equipment, excellent prices, easy returns and outstanding knowledgeable technical support.
Date of experience: May 25, 2020
Been a customer for many years. You have always delivered excellent quality and performance. Hope to be a customer for many more.
Date of experience: December 13, 2017
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Web No: 1061702887 Thank you for your order and this feedback. We regret your dissatisfaction. We received this order on 02/28/20. It was shipped the same day and delivered 03/03/20. Our standard return policy is thirty days but that policy states, "Nonreturnable Items... Opened computers and computer software — original packaging cannot be unsealed." The laptop was shipped to us without return authorization and shipped to an incorrect address even though the returns dept address is on our site. This makes locating it considerably more difficult. The performance issue seems to have been that the laptop was running a game for which the laptop was not designed. An analogy might be trying to tow a heavy trailer with a compact 4-cyl car. -- Henry Posner / B&H Photo-Video