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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I have asked for price match they did to an extent but did not match exactly. I had to pay at least $40 more than asked price.
Date of experience: March 26, 2019
Always everything is extremely fast, i'm in love with the service, items are well packed and the shipping is fast and free
Date of experience: March 20, 2018
B&H is still the best store for electronics in the whole world, best deals, best support and amazing team.
Date of experience: May 15, 2017
Easy to do, & will do it again! Love the picture to illustrate the items. Great descriptions as well.
Date of experience: May 22, 2018
The website is easy to navigate. The online ordering process is simple and straightforward. Even during the holidays, the shipping was fast.
Date of experience: December 27, 2018
I'm customer of B&H since very long time. Every time I had very good experience.
Thank you very much.
Date of experience: August 17, 2018
B and H is a reliable and trustworthy seller. They have a large selection of equipment to choose from and they have excellent shipping.
Date of experience: July 18, 2017
I can always count on BH Photo for providing me the best service and the best deal on the electronics I'm looking for. Thanks.
Date of experience: November 5, 2017
Best photo store in country. The explanation of items is so useful and helps when you are first learning and when you are experienced.
Date of experience: November 27, 2017
If you have the chance you should visit the physical store in New York.
It is by far the biggest photo store I have ever visit.
Date of experience: June 12, 2017
I do business with B&H because they are reliable, treat me well, and I have always been impressed with their service and assistance if needed.
Date of experience: September 22, 2019
I have been purchasing photography equipment & accessories from B&H for a year now, Very helpful & professional. Thank you B&H
Date of experience: October 31, 2018
Excellent product range, efficient purchasing process, excellent agents phone assistance and support and good prices.
Date of experience: November 3, 2017
Choice of items and availability excellent as always. Items not available elsewhere typically available here
Date of experience: April 27, 2020
Very straight forward with adequate information. Good selection with good photos to view the product.
Date of experience: May 18, 2017
Shopping is easy to navigate thru your website, product info is accurate, prices are competitive and checkout is quick and easy.
Date of experience: May 30, 2017
The website is easy and fast to navigate. Piece of cake to find what I needed and to place the order!
Date of experience: June 22, 2017
B&H is a great photography company, and their website is easy to use. Their return policy is outstanding.
Products used:
Nikkor Z 50mm f/1.2 lens and lens filter
Date of experience: February 4, 2022
Don't buy from a big tech chain best buy, amazon, walmart when you can buy from a great company like B&H.
Date of experience: October 26, 2020
The website was easy to navigate. The ordering was streamline and the shipping is bot a great deal and very timely.
Date of experience: October 27, 2021
Very easy to order and details easy to follow. The online reviews were helpful to making good decisions.
Date of experience: August 29, 2018
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