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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Great company to deal with. Merchandise and service is always top notch. Have been a customer for many years.
Date of experience: December 21, 2017
Love shopping with B&H. Great service and competitive prices make it my go to place for electronics gear.
Date of experience: December 21, 2017
Fast reliable service. Good tech support concerning product details. Shipping often comes next day without having to ask for it. I live in MA, USA.
Date of experience: December 15, 2017
Wide selection, easy to navigate site, insanely fast free shipping, and outstanding customer service.
Date of experience: July 15, 2019
No problem finding or ordering what I was looking for, just ordered so can't comment on shipping. Will most likely order again in the future.
Date of experience: December 15, 2017
They can do it all. Nice, simple website - easy to purchase! Great quality items - I never hesitate when ordering from B&H!
Date of experience: December 11, 2017
B&H is very professional with high quality and fair prices. If you're ever in NYC, visit the store. It's heaven...
Date of experience: July 4, 2018
Incredible store to visit. Nothing less on line.
Great selection. Competitive price. Knowledgeable stuff.
Date of experience: June 17, 2018
Excellent web site and customer service. Amazing selection. Most items in stock. Fast shipping. Great prices.
Date of experience: December 21, 2017
Very smooth checkout experience. Easy to find products, see reviews, competitive pricing, free shipping. No complaints.
Date of experience: December 21, 2017
Good selection, reasonable price, met expectations. Web site easy to navigate. Ordered before from b and h never had problems
Date of experience: December 17, 2017
Fabulous selection of instant camera I had been pricing around, allowed me to build a bundle at an extremely attractive price!
Date of experience: December 17, 2017
No one can make it easier. Description of items complete with reviews, questions and answers from experts.
Date of experience: January 14, 2018
As a professional photographer, B&H in my opinion is the best go-to retail outlet to purchase photography equipment hands down.
Date of experience: January 8, 2018
I am a B & H loyal customer. Cannot go wrong for reliability, advise on products, return policy and service
Date of experience: January 8, 2018
Best ever electronics shop for the last 30 years. Fast and efficient. All employees are very knowledgeable of every single thing they sell.
Date of experience: May 27, 2020
Simple menus that will compare many similar products. Base and professional use for items. Gives inputs, outputs, mounting options etc.
Date of experience: July 16, 2019
So much more informative than big box stores. Great story too! I have bought only a few items from B&H but they've all been valuable purchases.
Date of experience: April 13, 2020
It is so refreshing to have a company like B&H. Knowledgeable staff, great service and competitive pricing.
Date of experience: March 13, 2019
When it comes to service, quality and genius, B&H is the GOLD standard. So, there are no additional comments necessary. Everybody knows!
Date of experience: January 9, 2018
Excellent place. Never a hassle! Best prices and delivery is always fast.My only store I shop for Photo/Video.
Date of experience: January 2, 2018
I have used B&H since the early 1990's and highly recommend them for everything you may need related to photography.
Date of experience: January 31, 2018
Delivery is always prompt. Great range of products. Prices are very competitive. I've bought many things from B&H and never have had any problem
Date of experience: January 29, 2018
I order from B&H frequently. It's my go to place for equipment. Always arrives very fast. The customer service is great also.
Date of experience: January 25, 2018
B&H has the lowest prices on an incredible selection of merchandise along with great service and free standard shipping.
Date of experience: January 22, 2018
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