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    B&H Photo Video

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B&H Photo Video

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Overview

B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.

  • Service
    332
  • Value
    344
  • Shipping
    338
  • Returns
    212
  • Quality
    324

This company does not typically respond to reviews

Positive reviews (last 12 months): 70%
Positive
14
Neutral
0
Negative
6
View ratings trends
125
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How would you rate B&H Photo Video?
Top Positive Review

“Great information, professional recommendation, and easy navigate and place order.”

Jian H.
4/29/24

I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.

Date of experience: 4/28/24
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Top Critical Review

“Urgent: Misdelivery Issue and Fraud Concerns”

Marco L.
12/4/24

My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.

Date of experience: 11/26/24
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Reviews (3,791)

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Reviews that mention popular keywords

web site (106) sales tax (59) customer service (517) quality products (58)
Thumbnail of user geraldc50
Virginia
1 review
0 helpful votes
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January 19th, 2018

BH reliably delivers on product information, delivery service, and support. My go-to place for all photography needs.

Date of experience: January 18, 2018

Thumbnail of user mikhailz3
Massachusetts
1 review
0 helpful votes
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January 22nd, 2018

Great selections of product. Price is always reasonable, sometimes lower than other retailers. Fast shipping.

Date of experience: January 21, 2018

Thumbnail of user richardv144
Connecticut
1 review
0 helpful votes
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August 6th, 2018

Great resource for all things photographic. Easy on-line catalogue. Fast shipping. Knowledgeable staff.

Date of experience: August 6, 2018

Thumbnail of user lynenec
California
2 reviews
0 helpful votes
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August 13th, 2018

Dependable company, well designed website, best in the business for all photography and video needs.

Date of experience: August 13, 2018

Thumbnail of user garyo58
Missouri
1 review
1 helpful vote
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August 12th, 2018

I've been a customer of BH Photo for years! They always are prompt on delivery and service! Love it.

Date of experience: August 12, 2018

Thumbnail of user christyu5
Texas
1 review
0 helpful votes
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February 4th, 2020

Excellent customer service! They have such a wealth of knowledge and are always able to help me find exactly what I need!

Date of experience: February 3, 2020

Thumbnail of user jeffc179
New Jersey
1 review
0 helpful votes
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February 20th, 2018

B&H Photo Video has a great easy to navigate web site. Their prices are always competitive and they have an unbelievable selection.

Date of experience: February 20, 2018

Thumbnail of user laurew1
New Jersey
1 review
0 helpful votes
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February 7th, 2018

Good prices, quality private label accessories, knowledgeable salesmen, fast delivery, excellent customer service.

Date of experience: February 6, 2018

Thumbnail of user joee225
Michigan
2 reviews
0 helpful votes
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November 10th, 2020

In all my purchases I've only needed customer service twice and both times they were extremely helpful.

Date of experience: November 9, 2020

Thumbnail of user barbarar2348
Delaware
1 review
0 helpful votes
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November 16th, 2022

I always prefer to shop for photo & video gear at B&H...the sales reps are very knowledgeable, professional, and honest. This makes a big difference!

Products used:
macro flash and diffusers

Service
Value
Shipping
Returns
Quality

Date of experience: November 16, 2022

Thumbnail of user sloanb1
South Carolina
1 review
0 helpful votes
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February 8th, 2018

I have always ordered from B&H. It's reliable, fast shipping, and best prices. 5 stars isn't even enough!

Date of experience: February 8, 2018

Thumbnail of user zvikas
Georgia
1 review
0 helpful votes
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February 7th, 2018

B&H keep competitive prices, helpful information and comparison tools, providing good payment options

Date of experience: February 6, 2018

Thumbnail of user marygenea
Oregon
1 review
0 helpful votes
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November 8th, 2019

Love this shop! Always great stock, and speedy delivery. Someday I hope to visit in person. Might get expensive.

Date of experience: November 6, 2019

Thumbnail of user adp4
AD P.
Ohio
1 review
0 helpful votes
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March 6th, 2018

Good selection and availability. Also plenty of information about products let me make an informed decision.

Date of experience: March 6, 2018

Thumbnail of user pamv19
Utah
1 review
0 helpful votes
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February 26th, 2018

B&H is one of my go to places for all things photo... great selection, good prices and free shipping on orders over $49.00

Date of experience: February 25, 2018

Thumbnail of user cuongn5
Washington
1 review
0 helpful votes
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February 26th, 2018

Order was easy. Prices were great. Shipping is fast. I ordered from BH before and it's always been a good experience.

Date of experience: February 26, 2018

Thumbnail of user briand177
Massachusetts
1 review
0 helpful votes
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February 23rd, 2018

Love the customer service, products and shipping. I always come here first when making a purchase. Thank you for being awesome!

Date of experience: February 22, 2018

Thumbnail of user clarac40
Illinois
1 review
0 helpful votes
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February 20th, 2018

Great products, knowledgeable staff, excellent customer service! I bought several cameras and lenses from them, a laser printer, etc.

Date of experience: February 20, 2018

Thumbnail of user cr157
New York
1 review
0 helpful votes
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December 5th, 2018

I've purchased several items from here, they have great prices and fast shipping haven't been disappointed.

Date of experience: December 4, 2018

Thumbnail of user craigr102
Texas
1 review
0 helpful votes
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December 3rd, 2018

It's always amazing to see that everything I require is in stock and comes quickly! I've never received a wrong order!

Date of experience: December 2, 2018

Thumbnail of user lisal348
Connecticut
1 review
0 helpful votes
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March 8th, 2018

One stop shopping for all my photography needs! If I have a question the reps are always helpful and knowledgeable.

Date of experience: March 8, 2018

Thumbnail of user cindyr392
Virginia
1 review
0 helpful votes
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November 17th, 2020

B&H never disappoints. Always have just what I'm looking for. The service and delivery are great, too.

Date of experience: November 16, 2020

Thumbnail of user gordons115
Massachusetts
1 review
0 helpful votes
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November 1st, 2019

Great selection, good descriptions and fast shipping. Very hard to beat. Don't risk Amazon or cut-rate websites.

Date of experience: October 30, 2019

Thumbnail of user samb268
California
3 reviews
7 helpful votes
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March 19th, 2018

Good prices, huge stock, some items cheaper than any body else. Customer support is the best! Recommended.

Date of experience: March 19, 2018

Thumbnail of user garyw314
California
4 reviews
0 helpful votes
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November 30th, 2018

What more could I want? Nothing. Great prices, huge inventory and prompt free shipping.
One of my favorite online stores.

Date of experience: November 28, 2018

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Thumbnail of user benjaminr710
Benjamin R.
Typically does not respond to reviews

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