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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
In and through the years, you have been my go-to for photo needs. You're live sales help has never steered me wrong. I really depend on B&H.
Date of experience: August 16, 2018
Big Follower, after shopping through B & H and have had excellent product shipped. The customer service is amazing. Thanks
Date of experience: July 21, 2016
I had another great customer service experience from B&H. Your employee was very helpful and courteous.
Date of experience: March 20, 2018
I recommend B&H without reservation. They are almost always best on price, and their service is first-rate, even in the matter of returns.
Date of experience: March 16, 2018
Love the convenience of shopping online! Always seem to have what I am looking for and pretty good prices too.
Date of experience: April 16, 2018
I have bought several items and never a problem. Looking forward to receiving my latest purchase being delivered.
Date of experience: April 13, 2018
Thank you for providing such excellent service. Great prices, quality products, and speedy delivery!
Date of experience: February 17, 2020
As always great online service - easy site to navigate... checkout smooth and fast. Thank you B&H. A satisfied customer for 10+ years.
Date of experience: February 18, 2020
B&H by far is the best to do business. Honest, great prices, and fantastic support. Why go anywhere else.
Date of experience: April 4, 2018
I have never had a problem with B&H. The items are exactly as described, If something is wrong, it's fixed promptly.
Date of experience: November 10, 2019
Have always had a good experience with B&H sales and service. I've bought many computer electronics from them.
Date of experience: May 11, 2017
I am very disappointed in B&H Photo Video bhphotovideo.com.
I placed an order on May 27th for a 100 spindle of DVD-R 4.7 GB 8X disks. On June 9th I received my order (13 days later) The item received was for 16X Disks. I immediately went online and Chatted with both Luke and then Covington and was assured that the correct product would be shipped out to me asap. I told them both that on their website the 8x and the 16x had the same UPC code so someone needed to put visual on the label and make sure the 8x was sent out to me. Yesterday June 13 (4 Days Later) I received another package with the wrong item 16x again. I immediately sign on to Chat (calling hold time is like 39 minutes) Chat is shorter. I speak to Luke again. Bring to his attention again the errors on the UPC Code and explain to him that now I have lost 17 days and I have a project due. He says how sorry he is and that they will try their best to get me my new product shipped out so I can receive it by Tuesday June 15 and not miss my deadline. Guess what - at 3:00 a.m. this morning I get an e-mail stating my order had been cancelled and my original order funds refunded.
I chatted with them again today and was told by Ken there was nothing they could do even though their website shows the item I needed to be in stock and ready for shipment.
If you don't care when or if you ever get your products then order from this company, but I will never order from this company again.
Tip for consumers:
They don't look at the product before they ship it and if you don't pay for expedited shipping you are looking at a 10 to 15 day shipment - then you get the wrong product and they ship the same wrong product again - almost a 3 week delay. Then instead of sending me the right product they just cancelled my order - the only reason I know they cancelled it is because I received a credit back on my charge. - Horrible Customer Service
Products used:
None - 2 shipments and then they cancelled my order - never received the product I needed
Date of experience: June 14, 2021
Easy ordering system with fast delivery makes B&H an excellent source for us. They have a vast stock of materials that we use, at very fair prices.
Date of experience: November 7, 2019
Binocular available in stock, looking to increase my collections, quick service delivery across the state and deliver on time.
Date of experience: November 19, 2020
B&H carries an extensive inventory of photography equipment. The service and fast free shipping are drop dead fantastic. I highly recommend them.
Date of experience: April 11, 2018
Ordered these cables from amazon and got the wrong one 6 times. Why didn't I think of you guys earlier.
Date of experience: November 16, 2020
Good prices, excellent service. Always the place to buy, fast dependable shipping. I've used them for 30 years without a single bad experience.
Date of experience: May 4, 2018
Great website, love the compare feature, and helpful staff. Always professional on several levels. Just what I've come to expect.
Date of experience: May 2, 2018
Great company, excellent pricing, selection, website... my go to for all things electronic, camera, computer
Date of experience: May 23, 2017
Everything went as expected. Recommended provider for photo solutions. Appreciated the freebies, too.
Date of experience: May 22, 2017
Love how BH operates. Long time, satisfied customer. I can highly recommend for all your AV and computer needs.
Date of experience: November 12, 2019
Very good value for money. They always have interesting and valuable promotions. I am satisfied with the products purchased.
Date of experience: November 12, 2019
I know B&H Photo always sells quality products and this time it only took me 1 minute to place my order... very fast process.
Date of experience: May 10, 2018
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B&H Web No: 1075013125 Thank you for your order and this feedback. We regret your dissatisfaction. There are two similar products being discussed, with similar, but not identical, manufacturer's codes. They are:
CMC Pro DVD-R 4.7GB 8x Value Shiny Silver Lacquer Discs (100-Pack)
BH #CMTDMRVALZZS • MFR #TDMR-VALZZ-SK
And
CMC Pro DVD-R 4.7GB 16x Value Shiny Silver Lacquer Discs (100-Pack)
BH #CMTDMRVALZPP • MFR #TDMR-VALZPP-SK.
The manufacturer's IDs, the B&H product codes, the bar codes, and the descriptions all distinguish one from the other.
That does not mean it is impossible for us to have shipped the wrong product inadvertently and if we did, we apologize for our error and for the resulting inconvenience. Our warehouse manager is investigating to make sure we are properly identifying these two products and that our staff is trained to distinguish one from the other. At the same time we will do everything necessary to make sure the customer received the proper item and does so in a timely manner. -- Henry Posner / B&H Photo-Video