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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Great prices, fast shipping and easy transaction, love to buy from B&H, they have a variety of articles on different interests.
Date of experience: May 3, 2019
True experts to help you make the right decisions and choices. I have had this experience in several different departments. That says it all.
Date of experience: December 31, 2018
Been using B&H for years. Never had any problems. They always have good pricing and get their orders out quickly.
Date of experience: March 24, 2020
Was able to get a video review of the Zoom H6 operation and some tests, placed order with no hassles
Date of experience: May 13, 2020
The best online shopping experience. B&H has a great array of products to choose from at reasonable prices so I always look here first.
Date of experience: April 3, 2020
B&H Photo has consistently been worth the extra cost (i. E. list) for items barely discounted elsewhere when you consider customer service.
Date of experience: September 13, 2020
I have purchased a variety of things from B&H over the years and they always meet or exceed expectations.
Date of experience: July 16, 2020
Fast shipping and no taxes. Simple check out. Haven't had issues so far. I'll keep purchasing from them.
Date of experience: December 8, 2020
Ordered printer ink from "B&H Photo Video" several times. Always an awesome experience. Fast shipping and the best prices!
Products used:
Printer ink
Date of experience: January 4, 2022
B&H Photo has been invaluable to me as I've set up my in home studio. Great service and knowledgeable staff!
Date of experience: July 14, 2021
Such a seamless process to locate, review and purchase anything media related. Congrats B&H on constantly improving the experience.
Date of experience: December 21, 2020
I have been doing business with B&H for years, Photo, video, audio, they are the best in pro equipment, best advice, best service.
Date of experience: July 16, 2020
When I need to order the good stuff, B&H is where I look, first and always. And I've never had a reason to regret it.
Date of experience: May 23, 2017
My friend recommended this site to me and I wasn't disappointed. It was easy to use with great selection and prices.
Date of experience: June 2, 2017
Great prices, this is my favorite place to get all my gear... from photo equipment to computer accesories and much more!
Date of experience: November 24, 2017
A friend sent me the link, I signed up for a guest account and was done with the purchase within 5mins.
Date of experience: December 6, 2017
I am a New Yorker and B&H should the best of NYC! Ordering from B&H has been easy at all times. I find the online information very useful.
Date of experience: January 11, 2018
I needed a replacement release plate for my Manfrotto tripod. The search engine found the part easily and the rest of the order went smoothly.
Date of experience: November 2, 2020
Found the best deal here for my sons canon DSLR.
Great site for your photo needs.
Fast shipping, great communication.
Date of experience: November 4, 2011
Talked with Jay Jay, have been a customer since 1980, originally bought 4 Canon F-1s. Still have them in storage.
Date of experience: October 31, 2018
Reliable, knowledgable, quick shipping, and I love the reviews on the products. Helps me make the right purchase every time.
Date of experience: May 8, 2017
Great price for a computer. $200 below apple or besy buy. A great resource. I will be back. Thank you
Date of experience: March 12, 2020
One of the items I ordered was $15 cheaper than all the other sites, I'll be sure to check B&H first from now on
Date of experience: July 24, 2017
I've never had any problems with B&H over the many years of using them as my main source of all things Photo and Audio
Date of experience: December 10, 2020
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