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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I have gotten back into film developing and printing and B&H has had everything I needed to get back into film.
Products used:
Photographic film developing chemicals and equipment.
Date of experience: May 11, 2021
Two weeks ago I loved B&H and spent thousands of dollars a year at the online store, but a single order has flipped my opinion. In essence, customer service is lazy and apathetic. In this case, an order for a single item was placed before 11AM and overnight shipping was requested and paid for. It was critical for my business to have it the next day. I had a feeling the item did not ship because I received notice a few minutes before 7PM that the shipping label had just been printed. The next morning I tried to stop the order because the item was of no use to me if it was a day late, and I was sure the item was still in their building. Instead of the rep simply checking with the shipping department to stop the shipment, he told me to wait and see if it showed up on time. A few hours later, after noticing that UPS tracking showed no activity on this shipment I called back and that rep told me the same thing in spite of my pleas. Unless someone got on a supersonic plane with the item there was no way it was going to make it to my business on time. There is more to add here, but let's move to today... I am 15 days and 6 phone calls deep into this one, and each phone rep seems to not care anything about me as a customer. Therefore, I am no longer a customer. The final insult was that my refund on this item did not include the shipping charges. In other words, I am paying for their failure to ship on time. I emailed customer service yesterday and as of 6PM today have not received a reply. Lazy, apathetic, and not concerned about losing a decent customer is a tough way to do business, but I suppose if you do the volume that B&H does you can get away with it. I am just posting here to warn others of the frustration they might face if they have an issue with an order. As for me, I would much rather do business with someone who appreciates their customers, lets the customer know if there is an issue with receiving an item on time, at least pretends to want to resolve an issue over the phone, and who does not expect the customer to pay for their failures. Is that too much to ask from a business? If the business is called B&H Photo the answer is probably yes, way too much ask for.
Date of experience: November 2, 2017
It was easy to find the item and to check out and the price was good in compared of the other stores I looked at have a great holladey
Date of experience: November 27, 2017
No hassles. Great web site and plenty of info on the product. Could not find this tyoe of viewer on any other site for the price.
Date of experience: November 30, 2017
Used Zoom to get really good advice from a B&H Zoom meeting. Leslie was really helpful with our church video lighting. Kuddos to her and B&H!
Date of experience: May 13, 2020
Knowledgeable, Courteous & Competitive... Efficient Delivery & Return Policy, too!... Most Items Usually "In Stock"
Date of experience: July 20, 2018
In recent years I have bought several items from b&h and got them sent to me over the Atlantic ocean, and I have never had a reason for a complaint.
Date of experience: October 22, 2020
I love all the detail I get from the B&H website about products I am looking for. It really helps purchasing inline.
Date of experience: June 17, 2019
Buy in B&H is a great experience with a world of products. Is the biggest site of photo and video. I recomend this site 100%.
Date of experience: January 10, 2018
Outstanding value with B&H products and services! Each experience I've had with B&H, I feel that have received my money's worth.
Date of experience: May 22, 2017
As an educational institution that still has a dark room facility, I am so glad I can count on B&H to continue to carry photo chemicals.
Date of experience: August 8, 2017
@All_customers: I ordered a dive light ($300) which happened to be defective (one of the main functions is absent) when the product was *******@Non-US customers: I paid the import taxes together with my purchase - after the defective product was sent back to B&H, the replacement light was sent to me without pre-paid import taxes. On behalf of the customs, the carrier thus requested $75 that I had to pay before they deliver the parcel. Although I have paid two times the import taxes, B&H refuses to reimburse me one of these._____________@B&H:
1) May I recall that I have email exchanges with the B&H customer service since September? All B&H messages automatically start with "Thank you for contacting the Customer Service Department at B&H Photo Video and Pro Audio.", and end with "Please let me know if you require any further assistance.", but no solution, including any commercial gesture, is proposed to the customer.
2) European customs apply the same process as the US ones (as links are not allowed in reviews, please go to help.cbp.gov and check for Drawback - fees collected upon importation of goods). When a product is imported, if this product leaves the country for any reason (in this case, a defect of a brand new item sold by B&H), it is the task of the payer (in this case, B&H who provides the payment on behalf of the customer) to file the drawback claim.
Actually, imagine that, following the discovery of the defect, the customer has requested a full refund of the payment from B&H – in such case, there will be no sending of any replacement item.
Needless to say, the sending of a second item is considered by Europe or US' customs as the import of another product, i.e., taxes need to be paid by someone (sender or receiver) – in this case, the customer had no choice than paying these taxes in order to get the product delivered by the carrier.
Tip for consumers:
See comments above
Products used:
Dive light
Date of experience: March 17, 2023
I have done business with B&H before and I have never been disappointed. I have no problem recommending B&H to my friends.
Date of experience: June 7, 2017
B and H never ever disappoints!
Great service
Great prices
Great inventory
Great customer support
Fast delivery
Date of experience: December 28, 2017
Great deal, easy selection, fast delivery. I can alway count on B&H for top quality products, great prices and fast delivery
Date of experience: November 13, 2022
A Great website makes shopping a pleaser. Selection is great and prices are very fair.
Using The Payboo card and saved the sales Tax.
Date of experience: December 2, 2019
Quick and easy ordering, no fuss, no muss! Easy use of the site to navigate and find what I needed. Final checkout very easy!
Date of experience: July 13, 2017
Great prices and fast shipping.
Shopped from audio items, camera, storage and accessories
-jaypee from the Philippines
Date of experience: May 13, 2018
Adding power and follow focus to my Blackmagic PCC4K. Thanks for the great service and fast delivery!
Date of experience: October 6, 2019
Love B&H, Daniel C online chat specialist was super helpful! Thanks B&H! Will always shop at B&H first.
Date of experience: December 30, 2019
Every time I call with a question I get a very helpful person who answers my question knowledgeably and precisely. I couldn't be a happier customer.
Date of experience: June 5, 2017
The foto video best plate form of the skill many people work in i like photo editing snd video editing
Date of experience: August 13, 2019
Great stuff and very good service from B+H. I have purchased many items over the years and have always enjoyed great service
Shalom!
Date of experience: August 11, 2020
Great Prices, Fast Service, Free Shipping! Thanks B & H! I have shopped with them for years! You must visit their store in NYC as well!
Date of experience: June 14, 2017
My experiences shopping both in the NYC store and on-line have been nothing but terrific. That's why continue to purchase items from B&H!
Date of experience: October 31, 2018
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Thank you for your order and this feedback. We regret your dissatisfaction. The original transaction was dated 08/09/22. The second shipment was processed on 08/29/22. After this much time has elapsed there is little that can be done to alter this situation. For the first order, the customer conveyed VAT to us for us to convey to his government on his behalf as a convenience. The VAT was not paid to us and we did not receive it. For the second order we informed the shipper this was a warranty replacement transaction. It is up to his government to accept that declaration. Our declaration is not a guarantee the declaration will be accepted. -- Henry Posner / B&H Photo-Video