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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I think that's what we all aim for, as a customer, easy access/navigation. I believe I got that, shopping with B&H. Also, when placing an order, my address was incorrect but B&H customer service responded fairly quick when I reached out, to get it fixed.
-Satisfied Customer.
Date of experience: November 27, 2017
I LOVE using B&H Photo Video! I can purchase the latest tech at the best prices and often with deep discounts! Shipping is free and they stand by their products! I have bought computers, cameras, lenses and other things from them and have yet to be disappointed!
Date of experience: July 17, 2020
From photo equipment to electronics, I've been a fan of BH for over a decade. I used to live in NYC and visit the store and even though I've moved a few states away, I always take advantage of their free shipping. It's a win/win. Great product selection and great customer service. You can't go wrong.
Date of experience: May 28, 2017
My order was a simple polarizing filter, but it was great to see a website that didn't take time to determine what they were asking the customer to do. I'm getting back into photography after several years' hiatus, so will be back to B&H and will order something more substantial. Thanks for making the process simple.
Date of experience: November 30, 2017
I build the latest and greatest desktop computers. B&H frequently has sales for items that are less expensive than anywhere on the internet. In fact, I bought a mobile phone that was $50.00 less than any other online or retail store and that was not including additional tax. Customer service is great and you get a live representative without endless prompts for departments or services. How often do you get that level of service? I needed a receipt for a warranty claim and it was emailed to me in less than a minute after speaking to a representative.
Date of experience: April 24, 2018
I appreciated the offer for Free Expedited... but unfortunately the timing of the holidays and weekends were working against me so I added the shipping to get here Friday instead of anytime on Monday (presentation is urgent first thing Monday)... Still, in a nutshell, thanks for the service you provide!
Date of experience: July 4, 2017
I lost my lens hood for the Nikon 16-35 f4 lens. I first tried my local photo store. No luck, I then tried on line with Nikon. Out of stock, 4 to 6 weeks wait. B & H had it in stock and said they could ship tomorrow. They remembered my name, address and credit card number so all I had to do was "place order". In less than 15 seconds, I was through and just have to wait for it to arrive. It was that easy.
Date of experience: July 12, 2017
I needed a point and shoot camera for the wife. Shopping was fast and easy. The pages load quickly are very informative and easy to view. There was also plenty of filters for narrowing the selection or making it larger. B & H does a great job with their website.
Date of experience: December 6, 2017
Great people to work with. Staff always endeavours to ensure that questions asked are promptly responded too with complete knowledge of products and services, You never have to second guess on your decision of the product that you want. No "pushy" sales tactics are used at B&H. You get what you can afford.
Date of experience: February 22, 2019
I have ordered many items from B&H & have always received the product on-time and well packaged. The product featured on the web site is exactly what you get. My last order is a laptop; since previous orders were for cameras I was pleasantly surprised to find they carried exactly what I needed.
Date of experience: February 28, 2018
B+H, you are always my first and last stop while shopping for camera equipment and accessories. I've become so spoiled after having used your services that I can't even imagine going elsewhere for my purchase. Thank you for all that you do, and I am certain to remain a life long B&H customer.
Date of experience: May 2, 2018
Consistently has everything we need for our video marketing agency from tape to cameras. Love everything B&H has to offer and their customer service has gone above and beyond in every instance. Can't recommend enough!
Tip for consumers:
Talk to their reps with questions, they're very helpful!
Products used:
Lighting gels, cameras, lenses, accessories
Date of experience: July 26, 2022
The search engine enabled me to find the product that I needed, even though I did not know the proper nomenclature (name) of it. The photo of the product and the description confirmed that my selection was the right choice.
Shipping details were straight forward in listing delivery options and the rates involved.
I've been a loyal customer for years and will continue to shop here.
Date of experience: May 20, 2019
I am a producer for Public Broadcasting - low pay long hours - and cost, quality and durability matter greatly to me. So does good advice, and I count heavily on B&H salespeople who are by and large superb. B&H is the only place I buy cameras, computers, external drives, binoculars.
Date of experience: August 25, 2017
The checkout, even with using a coupon and mixing in a credit card, is a simple as can be. All shipping for my products are free with purchases over 100$. There is great connection from ordering to receipt of goods to returns if required. The web site is amazing and an important resource. There is a reason B&H is number #1
Date of experience: November 12, 2020
I just love this place. They have a fantastic selection of products and fair value. Unless a product is back order, the delivery is very fast. Best of all, they will give very good advice and will recommend the right product for your needs. I often find that I end up paying less than what I was expecting too.
Thank you
Date of experience: September 24, 2019
Simply the best selection of photo products, all at great prices. My experience buying on line with B&H is always great and keeps me coming back. Shopping at the store is even better!
My go to place for all things photographic!
Jerry M.
Date of experience: January 14, 2019
I have been purchasing from B&H since I was in high school. There is simply no reason for me to shop elsewhere. I am a loyal customer, but only to equally loyal merchants. The customer service before, during, and after purchase is exemplary!
Date of experience: July 24, 2019
I've shopped here online several times over the years. Never been disappointed. Easy to find what you want, easy to order, with great service and free shipping. Plus they have everything and a great catalog.
Date of experience: January 31, 2019
B&H always has the best prices, the best service, and amazing customer service standards. I have shopped at all the big name camera shops, none of them compare to B&H. I often feel like I am cheating if I do as little as step foot into a different camera shop. A+++
(PS: this is not a paid advertisement)
Date of experience: May 21, 2020
There is absolutely no electronics store like B&H Photo, there are zero sales pitches, zero scams, 150% honesty and integrity. If you are a corporate customer you will be amazed at the service as well.
Date of experience: January 14, 2018
What can I say, a half dozen orders and all have great reviews and the correct products to compare one to the other. They have great prices and often times better than online mega stores. Got a telescope, camera stuff, GoPro stuff, etc. It's great. My only regret is not getting into NYC to see the actual store.
Date of experience: April 1, 2020
I have been delighted with B&H Photo. The crew there treats their customers with respect and great care. They have often helped me to find exactly the right piece of equipment I need. I would highly recommend B&H.
Date of experience: June 16, 2020
B&H Photo Video provide an outstanding level of technical service. The staff are very knowledgeable, and willing to help. I would recommend B&H for all of your video, and photography needs. You will be in great hands with B&H.
Date of experience: September 8, 2022
I've purchased many items from B & H and have yet to be disappointed. They always get me what I want for a good price. Ships promptly and any questions i have they answer politely and quickly. Thumbs Up!
Date of experience: October 5, 2012
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