- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
This company does not typically respond to reviews
I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Once again, B&H provided a stellar experience with pre-sales support and a well-functioning site. After several horrible experiences in the past three days interacting with major brands, the commitment of B&H to make the purchase experience stress-free means all the more.
Date of experience: August 23, 2022
As usual, it's a pleasure ordering from B&H's site. The search engine works well, so it's easy to find what you need. Moreover, the prices are competitive and the shipping rates are often free, depending on what one orders.
Date of experience: March 5, 2018
Over the years, I have purchased several pieces of photographic equipment and two computers with accessories from B&H, both by phone and online. The items have all been received in good condition, and customer service has always been helpful.
Date of experience: June 5, 2018
Always happy when I order product from your store. Service is excellent and shipping has never been a problem, even when shipped to me on vacation out of state. Thank you for your store and your staff.
Be safe...
Date of experience: December 10, 2020
While looking for batteries and such for my Panasonic G7, I found it hard to match what batteries go with which cameras... had to read descriptions of too many wrong batteries to find what I wanted... maybe a link from the camera page to only the products that will work with it (and things like dummy batteries and chargers too)? Would be nice if on camera page links to things like compatible memory cards (and readers)... not fun spending hours to get what I need!
Date of experience: April 29, 2020
I've been buying from B&H since about 2007. I've bought four cameras and various lenses. I returned one camera and lens. I rely on email and their web site. My experience has always been good with prompt delivery, merchandise packed well, and merchandise described well on their web site. I don't have much experience with calling them as I prefer writing. I would definitely recommend them to friends. My last purchase prior to today's purchase was a Nikon 300mm F4 PF lens. I'll attach a sample photo using that lens.
Date of experience: November 29, 2020
... and it has been so for over 30 years no matter what or when you purchase, used or new, if you have a return, or submit a special request. It is always a class A experience with immaculate personnel. They are the definition of professionalism.
Date of experience: July 18, 2017
Best online source of photo gear IMO... the source I choose 95% of the time. Over 20+ years of buying from them, they've proven to be responsive and helpful. Only on a couple of occasions was there a glitch with an order, and they responded appropriately.
Date of experience: January 31, 2019
Excellent company I've been using for 20 years. My family has probably bought over 200 items from B&H over the years and they have always delivered. From fast shipping to very good pricing to honest and straightforward business practices, they are true leaders in electronic equipment sales. Easily my favorite web company to purchase from.
Date of experience: February 7, 2015
Had the products I wanted. Easy to locate what I needed and efficient check out process. The only drawback was having to wait over 24 hours to place my order; however, they did send me a reminder with a easy-to-use link when the checkout was open.
Date of experience: February 24, 2019
Last my order from you and your support is worse than amazon. HDD stop to work later contact your support response come late and no any help got just asked contact manufacturer. Manufacturer doesn't want to fix product bug. When I purchase from amazon they care feedback of their customer, immediately push manufacturer to replace bad product. Hope you can understand and improve customer satisfaction.
Date of experience: May 25, 2020
B&H Order Number: 831376230 placed 11/17/19. Thank you for your order and this feedback. We regret your dissatisfaction. Our return policy for new products is thirty days. Thereafter if a customer has a problem with a product the customer is directed to pursue warranty service from the manufacturer or US distributor. If you have a complaint about their response to your request for help, it is they, not B&H, which deserves your comments. -- Henry Posner / B&H Photo-Video
B&H's website is the one of the best out there in terms of the online shopping and ordering experience. Always very clear and concise, and up front with key information you need to make a buying decision, and then place an order. Never had a problem
Date of experience: August 18, 2020
I am a frequent purchaser of B&H products, usually photographic equipment.
The majority of the items are in stock and received via UPS the next day (NY to Maryland overnight) provided the order is placed by 5:00 PM. I have returned one item, a lens adapter, that I could not get to focus. The return was easy and the refund made promptly. All of the remaining equipment arrived and have worked as described.
Date of experience: January 8, 2018
I've ordered from B&H for over 30 years and have found them to be knowledgeable, easy to work with, responsive to the few issues that have arisen, and most of all, honest. I have turned on many of my photographer friends to B&H and they too are now frequent purchasers. Way to run a business!
Date of experience: March 29, 2019
I purchase much of my camera equipment from B&H because of their wonderful support of photographers through their great lecture series that I sometimes attend & often watch on Youtube. The staff in their great store are very informed & helpful. I'm even willing to pay a little more at B&H because of all this.
Date of experience: April 17, 2018
B&H is the only retailer I trust for all of my photography needs. They're always available for both technical and customer support and are happy to go above and beyond to answer your inquiries and requests. They offer lightening speed shipping, too, which is always nice!
Date of experience: May 21, 2017
I just discovered B&H this year and have been purchasing my electronics from them since that time. Prior to discovering B&H I purchased electronics from almost every other type of store for over the past 40 years. I can say this with the greatest of confidence and accuracy, there is no better place to purchase electronics then B&H. Their prices, fast shipping, customer service and quality of products is unmatched. I wish I would have discovered B&H sooner. I know I would have saved ten of thousands of dollars given all the electronics that I've purchased through the years.
Date of experience: June 21, 2017
I love B&H! I'm a professional photographer and have been using them for at least 8 years now. They offer great service online and am very impressed with the quality and speed of how I receive their products. So glad I found them! Will be using them for life.
Thanks B&H!
Tiffany
Date of experience: February 13, 2020
B&H is my first choice for photo, video and other technology needs. Their service and pricing cannot be beat. I have never been disappointed with a purchase. The reviews help me to make the best choice for my needs. Returns are easy. I am a happy customer and will keep coming back.
Date of experience: November 19, 2018
The employees were very knowledgeable and US based. They answered my questions quickly and made the process of making a large purchase from a previously unknown company very pleasant. I never heard of B&H before today but they will be one of my go to sources for electronics shopping.
Tip for consumers:
Make sure to utilize their chat services for any questions. They were very helpful and quick to respond.
Date of experience: August 28, 2017
In this day and age of amazon it's hard to imagine an online store that can compete, but B&H seems to be doing just that. Their prices are right on par with Amazon, their selection is vastly superior, and their support and instructions are just about the best out there. This is definitely my go to stop for camera gear.
Date of experience: September 19, 2017
All I can say it's a good thing I have self control and that photography is a secondary hobby for me. I'd be broke in an instant. I bought a lens for my daughter and yelled out, "done". My wife said, "You bought it already?" Two friends of mine buys all of their gear here and I probably will, too.
Date of experience: May 12, 2017
This review is about interface usability of the website it's not about goods and their quality.
Nice and good size of letters and indentations for easily finding and reading description of goods. All options of goods at the right place and you see all of them without any additional movements - size, color...
Recommended accessories can be see it in popups window. You don't need to open additional browser tab.
So basically no annoying things means smooth buying
Tip for consumers:
Check specification and do not hesitate to find more specs on other websites
*My orders list, may not always shows your last order so press "All Orders" button this may helps.
Products used:
PC peripheral
Date of experience: May 10, 2021
Checked rates around and found B&H having very competitive rate, it was easy to order as it had save all my preferences and no taxes if shipped outside NY, so what else do I need. Keep up the great work.
Date of experience: November 24, 2017
I recently ordered a new lens and chose to have it shipped to the location of my Labor Day weekend vacation, anticipating doing a lot of shooting in the shore town where I was headed. Sadly, B&H chose FedEx as the carrier and the lens never arrived to me by my departure date. I made several phone calls to B&H customer service, which only ended in more frustration met with their curt apologies. Nothing was offered by them to make it right.
Date of experience: September 5, 2019
B&H Web No: 1058956897. Thank you for your order and this feedback. We regret your dissatisfaction. We received this order after 6:00pm on 08/27/19. It was shipped 08/28/19. On 08/29 and again on 08/30, FedEx reported, "On FedEx vehicle for delivery." At your request we reached out to FedEx to modify the delivery and regret they were unable to make the requested accommodation. -- Henry Posner / B&H Photo-Video
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Thank you for this feedback. The best way to find a battery for a particular camera is to visit that camera's product page on our site, then select the ACCESSORIES tab and then "Batteries & Power." There you can find exactly the range of products in your description. You can also start at https://bhpho.to/3f5ZOep and reverse the search. -- Henry Posner / B&H Photo-Video