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    B&H Photo Video

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B&H Photo Video

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Overview

B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.

  • Service
    332
  • Value
    344
  • Shipping
    338
  • Returns
    212
  • Quality
    324

This company does not typically respond to reviews

Positive reviews (last 12 months): 70%
Positive
14
Neutral
0
Negative
6
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125
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How would you rate B&H Photo Video?
Top Positive Review

“Great information, professional recommendation, and easy navigate and place order.”

Jian H.
4/29/24

I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.

Date of experience: 4/28/24
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Top Critical Review

“Urgent: Misdelivery Issue and Fraud Concerns”

Marco L.
12/4/24

My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.

Date of experience: 11/26/24
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Reviews (3,791)

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web site (106) sales tax (59) customer service (517) quality products (58)
Thumbnail of user marym539
Pennsylvania
1 review
0 helpful votes
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July 26th, 2017

I've purchased a wide variety of items from B&H Video over the years, and had numerous questions answered by their fantastic tech department. B&H is hands down the best company to buy any sort of photography, computer, visual product from. And usually they also have the best prices but I typically buy from B&H even if their price isn't the lowest because of their professional service and tech department. Thank you all for years of great service!

Date of experience: July 26, 2017

Thumbnail of user scotta137
Tennessee
1 review
0 helpful votes
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May 11th, 2018

Every time I purchase from B&H I am able to find exactly what I'm looking for and always at the best price. Their virtually instant order fulfillment and shipping just puts them over the top in my opinion.

Date of experience: May 9, 2018

Thumbnail of user nickl202
Florida
2 reviews
0 helpful votes
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February 16th, 2020

Was searching for devices to use for digital image storage while travelling. The Live Chat staff at B&H were of invaluable assistance when answering questions to ensure I got the equipment that suited my needs and budget.

Date of experience: February 16, 2020

Thumbnail of user lm187
Pennsylvania
13 reviews
45 helpful votes
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September 2nd, 2019

I am a beginner to photography, so of course, I have a lot of questions. These guys take the time to explain things. They have every thing that a photographer needs. I have purchased a few accessories and a couple of lenses from them and have never been disappointed. I love their big catalog. They're not always the cheapest, but they are comparable enough for me to buy from them. Because of all of their help with my sometimes stupid questions, I stay loyal to them even when I can get something a few dollars cheaper elsewhere..

Date of experience: September 2, 2019

Thumbnail of user davidj348
Colorado
1 review
11 helpful votes
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April 11th, 2018

I used to order most of my gear from Amazon, but their shipping has become so unreliable that I pretty much only use them for stuff I can't find anywhere else. As a professional photographer and small business owner, I have come to appreciate the reliable service provided by B&H. When a shoot is on the line, I know I can trust B&H to deliver on-time, every time. Amazon has left me scrambling on more than one occasion, but B&H has always delivered as promised. They always seem to have plenty of stock on hand, which is more than I can say for my local camera stores, and their prices are very competitive. I rarely feel the need to contact their customer service or return an item, but when I have, they have taken care of me. I've been ordering from B&H for 10 years or so, and I have yet to have a bad experience.

Tip for consumers:
Just be aware of their holiday schedules. They are closed on all Jewish holidays, often for extended periods. I don't see that as a negative (I actually kind of find it refreshing), but it's something to keep in mind.

Service
Value
Shipping
Returns
Quality

Date of experience: April 10, 2018

Thumbnail of user josel202
Puerto Rico
1 review
0 helpful votes
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July 27th, 2017

I tried buying on amazon but they were out of stock. Decided to give B&H a shot and turned out super impressed with the ease of use and fast checkout process. Look forward to purchasing more equipment through B&H in the future.

Date of experience: July 27, 2017

Thumbnail of user bruceb514
New York
1 review
0 helpful votes
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December 19th, 2019

I've been a long-time customer, with occasional purchases over time, and B&H has consistently had the best prices, the best shipping/return options, and the greatest customer service that I've experienced. I highly recommend these guys for just about any tech need. Thanks!

Date of experience: December 18, 2019

Thumbnail of user lynnem35
Tennessee
1 review
0 helpful votes
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September 13th, 2017

I have been purchasing photography equipment for at least 5 years from B&H Photo and have always been super pleased! Web site is fast and easy to get around. If they don't have it, then you don't need it! Highly recommend them.

Date of experience: September 13, 2017

Thumbnail of user mohammadk67
Massachusetts
1 review
0 helpful votes
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June 18th, 2020

I have bought a lot of items from B&H and have never had any problem. I am very happy with their service and products quality. I highly recommend this company. Most of the time, their prices are lower than other online vendors.

Date of experience: June 18, 2020

Thumbnail of user rayc128
Wisconsin
1 review
1 helpful vote
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November 30th, 2017

I have found B&H Photo to be a good source for some items. Very competitive prices, informative reviews, and fast shipping. I have recently purchased a stereo receiver, and an all in one laser printer/scanner/copier; both top quality at a good price.

Date of experience: November 29, 2017

Thumbnail of user ronl65
Indiana
1 review
0 helpful votes
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March 8th, 2018

When as smooth as silk, even for an old man like me! I looked around on the internet for the best price. B&H's price was in line with everyone else but had faster shipping time and I knew I could trust them.

Date of experience: March 8, 2018

Thumbnail of user jamesg1985
Mississippi
1 review
0 helpful votes
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August 7th, 2020

I love B&H Photo! I've bought every piece of my gear from them for the past 25 years, and their service is exceptional. However, today the web site declined my credit card, and advised me to contact the bank. I did, and the bank advised that there was no problem with the card, but that B&H had not submitted the charge for approval. I understand that there can be glitches, and I had another card I could use, but this sort of thing is quite contrary to my long and valued relationship with B&H. Perhaps their webmaster could take a look at my transaction to see what the problem might be.

Date of experience: August 6, 2020

Thumbnail of user kevinp123
Virginia
2 reviews
0 helpful votes
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August 11th, 2017

The B&H site is generally easy to use and I always get my orders with the correct item and within or even before the estimated date of delivery. Their customer service is friendly and responsive. Overall, I check with them first for items that I don't have to physically see prior to looking elsewhere.

Date of experience: August 11, 2017

Thumbnail of user samc238
North Carolina
1 review
0 helpful votes
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July 19th, 2018

I have been ordering from B&H for years and they have never once disappointed. From audio gear to video equipment to camera lenses and more, I have always had predictable, reliable service. Their reliability, quality, and vast selection is worth every penny, and with this kind of merchandise, you get what you pay for.

Date of experience: July 18, 2018

Thumbnail of user theodorej19
Maryland
1 review
0 helpful votes
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May 26th, 2020

B&H is my first choice whenever I begin shopping for an item. It's always a disappointment if they don't carry what I'm looking for, although that is rare. Their product line is excellent, their web page is clear and understandable, and their prices are competitive. All in all, it's great doing business with B&H.

Date of experience: May 26, 2020

Thumbnail of user karlo25
Colorado
1 review
0 helpful votes
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June 12th, 2020

Compared to the fake Amazon reviews, where you can't even read your own review, which is hidden behind so-called AI procedures at B&H you get very single review on your fingertips.
Besides that the prompt shipping and handling for free is amazing.
I can only recommend B&H to everybody.

Date of experience: June 11, 2020

Thumbnail of user edwardg71
North Carolina
1 review
0 helpful votes
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August 11th, 2017

I have been a customer for a bit less than a year, but have been impressed by B & H's prices, customer service and ease of delivery. I have purchased items for both digital and film photography that were hard to find elsewhere, and they always have a good price. So glad they use UPS shipping rather than the postal service - it means I actually get my packages delivered to my door, rather than have them lost in the mail.

Date of experience: August 11, 2017

Thumbnail of user yankeet
New York
1 review
0 helpful votes
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February 21st, 2019

A lot of items are in stock, they have fast turn around & great prices. When purchasing from other vendors I may find better pricing but quality is always questionable, I never know what I'm getting. With B&H I know I'm getting brand quality and not a knock off.

Date of experience: February 20, 2019

Thumbnail of user sergegub
Washington
1 review
0 helpful votes
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June 26th, 2023
Verified purchase

I had been looking for a microphone to best amplify my hand pan "HANG". It has been a challenge because of the convex shape of it, with the middle note being the loudest and the closest to a mic. I went to the B+H store and talked to someone in the audio department, who knew how to solve this challenge. I had to have the microphone out of my way to not hit it with my hands and The SR 25, which was suggested has been working really well at a little over than 36 inches from the instrument. I have been buying all my equipment, photo video and audio from B+H and really appreciate the fact that the sales people are well educated, and will suggest not only the most expensive, but the most appropriate equipment

Products used:
Microphone

Service
Value
Shipping
Quality

Date of experience: June 26, 2023

Thumbnail of user charlesh158
Arizona
1 review
0 helpful votes
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June 6th, 2017

I have done several purchases over the years with B&H with great satisfaction. The products I've purchased have all been first class. Although I have not received this purchase I expect the same quality product. I've never had to use customer service. But I would hope they are as efficient as their web page. And the prices are competitive.

Date of experience: June 6, 2017

Thumbnail of user chuckc37
Ohio
1 review
0 helpful votes
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May 11th, 2017

B&H Photo is always my first stop for anything photography related. I find their site easy to navigate and their product descriptions are typically full of pertinent information. Their Customer Service Department is second to none. Not that I have needed them that much over the 8-9 years that I have been shopping here, but when I have they have always been very helpful and cordial.

Date of experience: May 11, 2017

Thumbnail of user gb246
California
1 review
0 helpful votes
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October 5th, 2021

They have easy shopping here. Looking or searching for items on this website is very easy. If you forgot to add or modify your order it is simple. Shopping here many years. Very happy with their service.

Tip for consumers:
If you are looking for beginning photo/video equipment all the way to professional grade gear....bhphoto is the place. Good customer service.

Products used:
A gimble and some micro sd cards.

Service
Value
Shipping
Returns
Quality

Date of experience: October 4, 2021

Thumbnail of user radus2
Canada
2 reviews
1 helpful vote
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June 5th, 2017

Shopping from Canada, their service is great. Customs clearance included in price before checkout so no surprises when item delivered. Very fast shipping, and great packaging to protect the items. Very good prices and great items selection always.

Date of experience: June 4, 2017

Thumbnail of user darrylk20
Pennsylvania
1 review
1 helpful vote
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November 24th, 2018

I love this store! Good prices, great equipment in stock, wonderful information on the site which helps with your purchase and lastly the shipping is fast. When i'm looking to add to most collection of equipment... i start here because I can trust this store!

Date of experience: November 23, 2018

Thumbnail of user timb53
Canada
6 reviews
17 helpful votes
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April 16th, 2014

Had a great experience ordering a portable DVD player. Best price i could find for it, and it came through super fast - through customs to my Canadian address. Have shopped at their physical location in New York as well, have a great selection and prices

Date of experience: April 16, 2014

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Benjamin R.
Typically does not respond to reviews

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