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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
This company responds to reviews on average within 0 days

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Washington
1 review
0 helpful votes
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I have looked all over for a digital recorder that made of high quality materials, high quality recording capability, ease of use and reasonable pricing. B&H came through on all of that and also provided top quality service. Highly recommended.

Date of experience: May 17, 2017
California
1 review
0 helpful votes
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So great!
May 17, 2017

I literally worship this site. It is so easy to use with great prices and super fast shipping. It takes care of all my needs between 35mm film and Polaroid film.

Date of experience: May 17, 2017
Hawaii
1 review
0 helpful votes
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Deceptive shipping
May 17, 2017

The website said free expedited shipping over $50. Then they sent via UPS ground instead. That's not expedited!

Date of experience: May 17, 2017
Virginia
1 review
0 helpful votes
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Great Deals
May 17, 2017

Shopping online for video production equipment has never been easier! I recommend this site to anyone interested in great deals, reviews of products, and fast shipping.
Ken

Date of experience: May 16, 2017
Rhode Island
1 review
0 helpful votes
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Consitently good service and reliable delivery. Full selection of all items that are needed by just about anyone.

Date of experience: May 16, 2017
New York
1 review
0 helpful votes
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Awesome
May 16, 2017

Very good experience. When one of my packages was late they replaced it and made sure I got what I needed.

Date of experience: May 16, 2017
Louisiana
1 review
0 helpful votes
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I've needed batteries and chargers for discontinued cameras and B & H has come through for me. When my son wanted a very expensive camera, B & H had it at a great price and shipped at a reasonable rate.

Date of experience: May 16, 2017
Canada
1 review
0 helpful votes
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It was great to have all the information up front. Too many times you get to check out then it's random charge after random charge. Made it simple & easy!

Date of experience: May 16, 2017
California
1 review
0 helpful votes
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Quick
May 16, 2017

Always discounted prices, guaranteed. When you want good price and fast delivery. Even better than ebay or amazon

Date of experience: May 15, 2017
Pennsylvania
2 reviews
0 helpful votes
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Great store!
May 16, 2017

Orders always arrive in a timely manner & I love their website and that I can split payment between 2 cards, so I can keep my personal & business orders separate.

Date of experience: May 15, 2017
South Carolina
1 review
0 helpful votes
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Great
May 16, 2017

Web site very informative. Was able to select the product I was interested in. As a result did purchase a great camera.
Will continue to shop and purchase products as needed.

Date of experience: May 15, 2017
New Jersey
1 review
0 helpful votes
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Awesome, as usual
May 15, 2017

B&H is still the best store for electronics in the whole world, best deals, best support and amazing team.

Date of experience: May 15, 2017
Michigan
1 review
0 helpful votes
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All the Things
May 15, 2017

I needed to pick up a number of items for a shoot at the end of the week. They had all the items I needed and they were running a free expedited shipping special so I'll have it all by mid-week with plenty of time.

Date of experience: May 15, 2017
Arkansas
1 review
0 helpful votes
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Binocular cover
May 15, 2017

Easy 2 find new cover for my lost one good and easy website hope 2 fine ccover for my scope hope 2 recieve promptly

Date of experience: May 15, 2017
Washington
3 reviews
0 helpful votes
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Excellent
May 15, 2017

Huge selection with a very easy to navigate site.
Transaction was butter-smooth.
I found exactly what I wanted in a very short time. Paid, shipped, done.

Date of experience: May 14, 2017
Texas
1 review
0 helpful votes
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The Seagate 4TB Expansion does not include a backup program which is a large problem. I read Seagate description on their website and understood that it came pre-loaded with a backup program.

Date of experience: May 14, 2017
Tennessee
1 review
0 helpful votes
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Computer build!
May 14, 2017

Outstanding customer service with quick shipping of the components for my new computer build.
Very satisfied with there sales department staff!
I will recommend and use them again.
BillH

Date of experience: May 14, 2017
California
1 review
0 helpful votes
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Bravo!
May 14, 2017

I've never been disappointed in my dealings with B&H - always prompt
And helpful! A truly outstanding experience in this day and age!;-)

Date of experience: May 14, 2017
Arizona
1 review
0 helpful votes
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Good
May 12, 2017

I love ordering from you, I get what is ordered and on time. I don't have a problem coming back, I like your website it is easy to get around, makes it easy for me to shop.

Date of experience: May 12, 2017
Missouri
1 review
0 helpful votes
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It Was Too Easy
May 13, 2017

All I can say it's a good thing I have self control and that photography is a secondary hobby for me. I'd be broke in an instant. I bought a lens for my daughter and yelled out, "done". My wife said, "You bought it already?" Two friends of mine buys all of their gear here and I probably will, too.

Date of experience: May 12, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States