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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
"you can shop around if it amuses you and you have the time, but you will never get better or more knowledgeable service or a better price than at B&H." Also they are easy to reach on the phone for advice and I can't ever recall not being told "why do you want to spend so much: let me tell you what you need." They run a business like a business should be run!
Date of experience: October 18, 2018
Good prices, fast shipping and generous exchange policy makes BHphotovideo the first place I go to for camera equipment. They always have the widest variety of lenses and lighting equipment available. If you call them they also have very knowledgeable sales reps.
Date of experience: August 2, 2009
Great service. Keep up the good work. I am from Canada. Very often there are items used or OB that are priced excellent worth buying even with CAD exchange rate. Returns are very easy and excellent and helpful customer service.
Date of experience: July 3, 2017
Because you can easily miss a lot of cool deals - for example - not so long ago they've been selling refurbished Nikon D7100s for a little price - it was a steal. SO i grabbed one. Now I'm as happy as an elephant!: DD
Date of experience: October 1, 2015
Quick, simple, and easy. Stress-free on purchasing and returns. Always a fan of B&H!~ For 5 years, I have been a buyer of B&H with items of all sort; computer parts, cameras, lenses, and lighting. Keep being awesome B&H =]
Date of experience: November 15, 2017
I have ordered a range of photographic equipment over the years. B&H has always been a solid performer, carrying a wide range of equipment at great prices. They carry a wide inventory and stand behind their sales. You won't be disappointed dealing with B&H. A NY Legend gone nationwide.
Date of experience: June 25, 2020
Your customer service people are not afraid to actually speak to a customer. My card had a fraud alert placed on it and c. S. was quick to see if there was anything I needed from them,----in a non-pushy way.
Date of experience: December 27, 2017
I have purchased most of my computers with B+H. I love the comparison ease and extra specs included (like weight) as I have opted for low weight products now. Even compared to work benefits B+H has great pricing and service.
Date of experience: November 26, 2018
If you can't find it at B&H, you don't need it! The staff is incredible and they expertise and advice has never been wrong. My company orders from them 30-40 times a year and have never had a bad experience.
Date of experience: March 7, 2018
B&H is a reputable online company. I purchase most of my camera equipment and accessories from them. I had a nasty experience with another company because I thought they were supper cheap well needless to say the cheap becomes expensive. I will continue to shop with B&H forever after.
Date of experience: April 11, 2018
Received product in excellent condition. I mounted a 65" TV easily using the mounting screws, frame and clips provided. The stand is sturdy, good looking, is mounted on castors, hides all the wires and looks great in my family room.
Date of experience: May 23, 2017
I have used B&H Photo Video multiple times. They were recommended to me by a friend. I have always been extremely satisfied with the quality of the products, ease of use with their website and their customers service is excellent.
Date of experience: December 25, 2018
This is my one stop for all my computer hardware needs. I have bought 3 hard disks from them already. They all fit their description and have been working great. I know that I made the right choice. They were delivered on time and well packaged. I loved that because a hard disk is a very fragile thing. Like very fragile.
Date of experience: October 21, 2020
I have been buying Photo and video gear for more than 12 years now and for at least 10 of those years I've been using B&H for the majority of my purchases! Their customer service and dedication to quality and reliability are unmatched... Not to mention most of the time they have the best price on the items I'm looking for. Thanks B&H~!
Date of experience: September 5, 2017
I've had a few minor complaints over the 20 years I have used B&H, but overall they have been great. Prices are good, service has been fine. I had a defective Panasonic LX100 and they replaced it quickly without question. There is often free shipping, and no sales tax is collected for California customers, as it is with Amazon.
Date of experience: April 16, 2016
I needed a good camera for my own personal wedding photos and ai managed to get a good with with a very clear resolution and at an affordable price from them. THey laos dispatched and delivered it on time as the wedding was close by and I was hoping for no delays. It's a great store and has a lot of camera hardware.
Date of experience: October 21, 2020
I bought the canon rebel t6i about a month ago and love it! It was my first "real" camera and my first time on this site but now I don't shop anywhere else for camera related things. I've already been back to buy a mini tripod and extra battery. Always a pleasant and easy shopping experience, with fast shipping.
Date of experience: March 18, 2019
Being able to narrow down your focus is a plus. I was looking for a point and shoot waterproof camera and was able to get the complete listing in no time. Then being able to list by price, or rating and all the other ways... helps with the decision of which camera to choose. It's always a pleasure shopping on line with B&H.
Date of experience: May 3, 2017
What I purchase I always get on time. When you need to know about some equipment before you make a purchase there is more than enough information available at B&H's site. I highly recommend using the B&H site to both educate yourself and purchase your equipment.
Date of experience: May 29, 2017
I've bought things before from B & H first of all because of the very reasonable prices and secondly because your customer service people are awesome!
I just chatted with Larry C and he was very knowledgeable and helpful with everything I needed. So glad I started the chat. I learned things I didn't know to do with what I ordered. VERY helpful! Thank you so much!
Date of experience: July 4, 2017
I have bought several things from B&H. They often have the best price (but not always). My experience has always been great. Everything always arrived as scheduled and I never had to return anything (so I can't rate anything about their return policies).
Date of experience: September 5, 2017
Good prices, honest, and a knowledgeable staff.
I wish you guys could redo your rewards system. Sometimes the rewards email doesn't show up. Also it should be easy to see the total rewards balance without having to re-enter card numbers and pin. Just show the total.
Date of experience: November 15, 2017
I have been using B&H for years for much of my office electronic needs. There has never been a delayed or lost order, and the order has always been fulfilled correctly. Wish I still lived in New York so I could regularly shop in their store.
Date of experience: July 4, 2019
For all your photography and videography (and probably more), you can find it here at B&H. If they don't have it, it probably doesn't exist. I've been buying things from them for years now... thinking about it over a decade... Customer service is great, return policy is great, and the products are great. The only thing i could fault them on is only having a store in NYC, and forcing me to have things shipped to CA. That's just being nit-picky though. If you need a product for the industry, this is the place to get it!
Date of experience: December 20, 2017
Site is easy to navigate. Always have what we need at the best prices. Delivery is SPEEDY!
I've never had any problems in ordering. Everything arrives as scheduled and in great shape. So far, I've never had to return anything due to breakage/damage.
Date of experience: June 29, 2018
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