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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
WOW! Wish I would have stumbled upon B&H earlier. They have anything I would ever need and then some at better prices and shipping options than other sites like the one with an Egg in it's name. Top brand name stuff at much better prices. AWESOME!
Date of experience: April 6, 2022
I have been a photographer for more than forty years. B&H Photo has been my main "go to" for professional photographic, video and audio equipment my entire career. If they don't have, nobody does. Fair pricing and professional service! Fast Shipping! Thanks for a great relationship!
Date of experience: April 27, 2020
I have never been disappointed with B&H. All I have purchased through the years has always arrived quickly and packaged well. I have never had to return an item because of a defect. Their customer service and product knowledge is second to none!
Date of experience: August 24, 2018
I bought a camera here as a gift for my husband and i needed fast delivery, unfortunately the delivery was late by one day. I don't know whether B&H Photo Video or the post office is to blame for this, but the situation was not very pleasant. Fortunately, my husband liked the gift.
Date of experience: October 27, 2023
I have been a B&H customer since 2001. Never once have they tried to bait and switch, not accepted a return, or charged me for something not asked for. They don't upsell. They try to save you money by saving tax legally. What more can you ask. I recently tried three expensive cameras from them and settled on one. It was way more convenient that going to a physical store. B&H is the best. With B&H I am always sure what I am getting and that I will not be charged for changing my mind.
Tip for consumers:
Be confident of the sales people here. Very honest and easy returns. Better than Amazon.
Products used:
Canon R5, 80mm lens
Date of experience: June 10, 2021
Awful experience. Placed an order and then received an email that the billing address was wrong. Have used that same billing address many times in the past no problems, and the charge showed on my statement. I emailed back for them to try a different address. No reply. So I called and spoke to two people who both sounded like zombies. One guy in the "verification department" didn't give his name and then proceeds to huff and puff over the phone like he's trying to tell me I'm wasting his time. I remain polite and courteous, however, and eventually he tells me he needs to place me on a hold. He then leaves me on the line for 15 minutes, before the phone system prompts me to leave a voicemail. Come to find out he canceled the order immediately after placing me on hold. Don't believe the fake 5 star reviews, this company is clearly not deserving of anyone's business.
Date of experience: December 21, 2021
Great selection, competitive prices and the easiest and most informative web site. Bought a 38 inch LG monitor after comparing models easily on the site. Could not have been easier and with Payboo, beats any other vendors.
Date of experience: September 15, 2020
B&h has so much of what an artist needs and it's all good quality. This is just what I was looking for- I have a pile of drawings and papers of all different sizes that need long term TLC and storage. B&h has a big selection and this role will give me flexibility with no waste.
Date of experience: September 20, 2017
They had the product I wanted at a competitive price and a wide range of shipping options. They also have a great podcast and YouTube channel which is one of the reasons I chose to buy directly through them. I like that they are committed to building a love for photography and not just selling products.
Date of experience: November 8, 2017
B&H is a store there is so much to love about for a video entrepreneur like me, i find so much of what i need at prices that i can afford and i always come away happy and more able to get out there and do my thing.
Thank you B&H, keep up the great work!
Date of experience: November 15, 2017
Have purchased many products from B&H since 2010. Never disappointed. I like the wide selection of photo/audio/video products, competitive prices, many one-time sale prices, fast delivery, customer service.
Date of experience: April 24, 2018
B&H has had me for a customer for many years. As such, they have NEVER disappointed me with their products, their service, or their prices.
They have an excellent, easy-to-navigate, very user-friendly website. Check out is simple and easy for repeat customers who have an account. If you shop there for the first time, be sure and create an account. You'll be glad you did.
This is one commercial establishment I'd recommend signing up to get their weekly, or thereabouts, email with their brand new stock and their specials. It's very easy to scan through and see whassup with B&H!
No, I received NOTHING from B&H for my foregoing comments. I didn't have to because they were very sincere and very appropriate.
Date of experience: June 4, 2017
B&H is my one-stop. My only stop. I research A LOT online, and then head to B&H to fill the orders. They always have what I need somewhere in their vast website, and are always happy to talk with me on the phone to answer researched questions. They make production possible.
Date of experience: April 30, 2019
Its the place I can get every piece of photo equipment for my hobby. The lens, cameras, memory cards - all listed in one place! Ofc the store also has much more electronics than that but I`ve dealt only with the photography related ones. Though the delivery should be the same for every item, and its fast and safe!
Date of experience: October 18, 2017
It's sad to see I am not the only one affected and investigated by their verification and financial departments. Being a good citizen I am very enraged by their words and actions. It also saddens me to see how racist some of their responses are. Even here, just read some of their customers' experiences.
Please, cоntасt mе аt mtmyem84 anonaddy. Me (I created it specifically for this purpose, we can connect on reddit then), if you are willing to unite and do something about it. We need to take some legal actions here. We need to spread the word. The way they treat their customers is just plain wrong and inhuman. This is not the company that should operate in America in 2023.
Tip for consumers:
i'd like to share my condolences with others affected by this company's shady practices, we need to bring them to justice
Products used:
i ended up using valerian to cope with my bank account being empty after they did not refund my expensive order
Date of experience: December 8, 2023
Thank you for your order and this feedback. We regret your dissatisfaction. I'd like to see how this can be amicably resolved but I cannot ID the customer or transaction. Please use henryp@bhphoto.com to share order details with me.
Our verification process is designed to deter credit card fraud, identity theft, and other forms of online piracy. It is increasingly required by merchant banks which permit us to accept card absent online transactions.
-- Henry Posner / B&H Photo-Video
Been with these folks for the past 5 years and Never had a single issue with B & H. Always on time deliveries and always fair prising. I love their keeping in touch emails informing me of B & H's specials. Service with a smile. Just wish B & H was closer to New Hampshire so I could go and visit their store. Alas, not the case! One day I will go NY for a visit. Maybe even take-in a NYY game.
Date of experience: October 7, 2018
This is one of my first choices for online vendors of camera equipment. Their prices are competitive and they usually have stock. So far, their handling of my orders has been accurate and quick. No complaints.
Date of experience: January 8, 2013
Trusted by experience, provides quick, shipping service and ready to provide whatever help you need. The website is easy to navigate, it is very well arranged and has the data necessary to make an informed decision.
Date of experience: November 6, 2017
Called to buy pro audio equipment for video, and they steered me away from a solution that would have sounded terrible to a solution that fit my budget. They offer great service at very reasonable prices.
Date of experience: January 9, 2020
I have been a customer with B&H for several years now, and I can tell you without reservation their prices, customer service, and quick and efficient processing are unequalled. They are definitely my go to guys.
Date of experience: November 9, 2017
A recent delivery by UPS of a package of Epson papers was sent damaged beyond any use ( bent box and banged at corner- Further it was written up and classified as used in the invoice! I wish i had known that...
I am surprised of such... a first in my relation with B&H overthe years!
Date of experience: January 3, 2018
I've been shopping at B&H for years. B&H is the Gold Standard for photography gear retailers. The website is easy to use. Great reviews by real users. Great Comparison Feature with all the specs you need to make a good buying decision. Also a trustworthy source for electronics. No worry of getting sold a knock-off/black market product (a risk which is now so common at Am_zon).
Date of experience: August 9, 2019
I am always impressed with B&H's selection and prices. In the age of high on-line competition, it is great to see this company continuing to thrive. Customer service is easy to work with and very responsive.
Date of experience: July 15, 2020
So far my experience with B&H has been excellent! I would recommend B&H to any friend looking for any product they carry. I purchased an Epson printer through B&H and all came as planned with the product complete and boxed well. Now if Epson will just send me the rebate they promised all will be well even more.
Date of experience: July 17, 2017
I go to B&H when I need real professionals to educate me on what I am, or should be, looking for. They save me hours of research with their thorough knowledge of their broad product range. Prices are typically as low as anywhere else, so I choose to buy from them because they save me so much time.
Date of experience: July 14, 2017
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Thank you for your feedback. We regret your dissatisfaction. We require that billing and/or shipping data be verified for some orders per our user agreements with our merchant banks and to deter credit card fraud and identity theft. This is for your protection.
Our web site advises, "All orders are subject to verification before shipment is made." We make EVERY effort to ensure that customers know what is what when ordering here.
We live in an era of rampant credit card fraud and identity theft and responsible retailers are bound both ethically and by agreements signed with our merchant banks to do what's possible to deter this type of piracy.
This verification process protects you from the pirate who thinks he can shop with us freely at your unsuspecting expense. It also helps ensure that merchandise you ordered and paid for ends up in your hands and not in those of some clever opportunist.
As banks make more and more outlandish promises of security to current and prospective card holders they make more and more demands on retailers to ensure this security. This is particularly true for so-called card-absent transactions including mail/phone/web purchases. Until some clever person figures out a way to abolish card fraud and identity theft, you'll see more and more of this. Stores which don't exercise safe, prudent, & effective security measures are simply gambling they won't become the unwitting vehicle by which some clever pirate abuses YOUR accounts.
While I understand that it's our job to make your shopping experience as painless and efficient as possible, part of that process is ensuring we don't unwittingly allow you to become victimized through our carelessness or nonfeasance.
-- Henry Posner / B&H Photo-Video