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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Very user friendly website! Have loved and enjoyed working with you all since the late 80's when I use to order for the film industry. You have always been a true and wonderful retailer. Keep up the wonderful work!
Date of experience: November 26, 2017
Good afternoon sir. I bought 3 bluetooth with a three years warranty and two of them are not working well. I can fine my bill of sale please can you check in your system and see if you will fine it and let me know.
Thank you very much and do have a great day.
Martin langwa.
Date of experience: January 13, 2018
Have always received very good service when calling in and received my purchases fast and correct. Selection far exceeds any brick and mortar shops I have been in and I normally prefer shopping local. B and H has become the exception to that for me.
Date of experience: March 9, 2018
I've been shopping with them for years. They don't raise prices on products that are in short supply. They are honest. I've had to do returns with them (not because of something on their end), and everything went fine.
Date of experience: August 28, 2020
Items are easy to find online and also it is easy to filter out items. I have had a few problems ordering items before...(mostly my fault) and the sale/customer service was very helpful and friendly. Much appreciated their understanding.
Date of experience: August 28, 2019
Whether online or in the superstore, B&H is the place to find and buy the best products. Been shopping here for over 15 years when I need photo or video equipment, and sometimes for large and small electronics besides.
Date of experience: November 28, 2019
Being a photo and video maniac I couldn't pass it by because they offer the stuff I need most and at competitive prices. I also appreciate how B&H Photo Video treats me as a customer. I'm looking forward to getting new offers from them.
Date of experience: June 13, 2023
Always having the right equipment at the right price, from my first bottle of D-76 in my darkroom days, to the great digital cameras of today. What will tomorrow bring I can only dream, but B&H will be there with the best.
Date of experience: May 24, 2019
I was excited to finally order an item I had been looking at for a while but in my excitement I managed to order the wrong size. Once it arrived and realized my mistake the return was very painless. Makes me want to keep shopping with a company that is happy to work with me.
Date of experience: July 25, 2017
BH has great pricing if you are a student make sure to take advantage of student discounts on eligible items. Shipping is great. Payment options are awesome allowing you to split payment among several cards. They stand out among other camera stores!
Date of experience: July 27, 2018
While no tax is great and free shipping, their inventory has something to be desired. I want to know something is going to be back ordered before I order it, you don't get that level of indifference from amazon and new egg.
Date of experience: June 20, 2018
The live chat feature has been very helpful to me as a relatively newbie to photography. Several friends recommended B&H, and I am grateful for that. I have also found B&H's pricing to be very competitive; service and price add up to great value.
Products used:
Canon Camera: EOS R5
Lens
Accesseries
Date of experience: January 13, 2021
There is no store like this in Chicago. The web site is quick and easy and the delivery prompt. Just about anything I could think of using is here. I like the rewards program too. Would enjoy stopping at their store if ever in N. Y. Better yet, why not open one here in Chicago?
Date of experience: February 26, 2018
I always know I'm getting the best price, and exceptional products over the 10 years I've been a customer. Your website experience keeps getting better, and your depth of products available for serious photographers makes you the go to source. Thank you!
Date of experience: May 16, 2018
Easy website to navigate, great supporting information, easy checkout. I immediately received my order confirmation email. With the holiday discount and no tax, my MacBook Pro was almost $100 less than ordering through Apple with the educational discount. Happy customer!
Date of experience: November 29, 2017
B&H hits a home run every time I order! Excellent pricing and selection. You must visit the 9th Ave store if you get the chance. I was there 20 years ago and I am still telling people about my experience!
Date of experience: February 27, 2018
I really enjoy shopping on the B&H website. They have good prices, a great selection of items, and fast and dependable shipping. If I have a question about something I want to order, I can call them and get their input before buying the item. Above all, I trust B&H.
Date of experience: June 25, 2017
Stay away from this horrible company. I purchased (2) Focal CMS 65 speakers (over $1500)
And they send me one new one and one open box used one with missing parts. There customer service is horrible. I will never buy from B&H Photo again. Stay away before they screw you!
Date of experience: October 13, 2016
B&H is the sort of old-fashioned company you seldom find in today's "quarterly sales" world. They will take the time and effort to make sure you the customer are happy. They stand behind the sales, and will offer assistance after the purchase, if need be. You can trust B&H Photo.
Date of experience: November 20, 2018
B&H Photo Video is the best place for consumer electronics. Huge selections! Reasonable and competitive prices. Their website is easy to navigate and the checkout process is clear and easy to follow. Fast shipping and breezy return. We have spent thousands at this site and have not had any issues.
Date of experience: July 8, 2018
I tend to study over and over a particular purchase, particularly when I am new to the devise or software and question whether it's what I really need or want. I trust this experience with B&H will be like those of the past, whereby I can return an item I can't use. Looking forward to this purchase.
Date of experience: May 2, 2018
B&H always makes it easy to find what I am looking for. Their filter system for finding certain items is top grade. If I find that I need help in ordering, the staff is always knowledgable and willing to help and give an opinion on products. Very good place to order from and they have never let me down.
Date of experience: May 30, 2017
Now the funny thing is I read the store reviews and I think that this has to be the worst store in the world, BUT my experience has been just the opposite. I've had good experiences on my phone calls, everything delivers in a very short amount of time, and while their prices aren't always the lowest they are fair. The selection is outstanding and they always seem to have obscure odds and ends in stock. Oh and how could I forget, I visit the Deal Zone every morning for simply phenomenal deals.
Date of experience: January 28, 2020
I buy a lot of tech products and was getting sick of getting burned on counterfeits and unauthorized resellers on (you-know-who). I switched to B&H and couldn't be happier. Their customer service is top-notch, they actually read and respond to questions on products... This site brings me back to the golden age of online retail, to be quite honest.
Date of experience: October 7, 2021
I can always find a great selection of items here at a very competitive price. I was extremely pleased to find a set of used in-ear headphones for a 50% saving in price over new headphones. Needless to say, I ordered them immediately. And with the protection plan, I can be confident that I can return these if something does happen to them.
Date of experience: August 4, 2017
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