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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
The sortiment there is just outstanding. If you need a camera or a la[top you can visit this site and find something for yourself. I didn't have any problems with ordering and receiving the item. It came in perfect condition and I am very pleased with that.
Date of experience: January 20, 2022
I'm very pleased with all of my purchases and buying experiences with B&H Photo, and I will be a long-term customer as I cannot find any other company, local or online, that compares. Products are very well packed and arrive in perfect condition, and customer service agents are always polite and knowledgeable.
Date of experience: January 31, 2019
I've been dealing with B&H ("Beards & Hats" as the joke goes) since the early '90s. They have always been fair with their prices, superb with their customer service and as immediate with shipping as is humanly possible. They continue to innovate (more videos for pro photographers from experts in various fields) and add product. As far as I am concerned they do everything as exact and expeditious as can be hoped for.
Date of experience: April 16, 2013
I was referred to this site for a particular product (digital camera). It was exactly what I needed, and the price was fantastic. In fact, I ordered a similar product from another site for about the same price, but it didn't have any of the extras (SD card, charging cord, carrying case) that came with the one I got from B&H. I came back to the site and ordered another one today! Quick, easy, and a great value!
Date of experience: April 10, 2018
I have never been to your site, but it seemed fast and easy. I will know more about whether I continue when I receive my order in the time prescribed and if I don't have any security problem with my card. It seems to be a very efficient site and thank you.
Date of experience: July 12, 2017
I love the ease of your site, how I can compare items, and take my time shopping! I've purchased a lot of camera gear from you all over the years and I love that you're consistent and reliable, thank you! Your service is wonderful, thanks so much.
Date of experience: October 22, 2017
I have been making all my professional equipment purchases from B&H for my business for over 20 years and am as delighted as much today as the day I began. B&H is best on price, service, and knowledgeable experts. I could not recommend B&H any more highly.
Date of experience: December 4, 2017
I just love buying stuff on B&H. It's easy, fast and simple. I purchase about 2 times a year and every buying experience has been great. In regards to the products, those would have a review product by product. These comments are related to the buying experience.
Date of experience: July 23, 2019
My review is lower than 5 stars because of my last order, BH wanted a signature for the shipment. No one is available to sign. Which lead to a week delay getting my purchase.
They should let the purchaser decide if a signature is required. Very frustrated
Date of experience: March 20, 2018
I have been buying from B and H for decades and have always received the product(s) as described. I cannot even say that about Amazon. When I am buying pieces of equipment that must be compatible with other equipment I already own, it is crucial that the description of the items be accurate and current. My business depends on my gear operating at 100% accuracy. Because I can trust B&H to deliver the items exactly as expected, I go to them for all of my high ticket items as well as expendables. If you haven't purchased from them yet, you owe it to yourself to make them a part of your team. I really appreciate them for their commitment to helping all businesses, not just the big guys. Although they are not in my home state, I consider them a "local" store because they care about maintaining their reputation with their customers.
Tip for consumers:
Since some of the items you are looking to buy may be complex as well as expensive, check out how many ways they offer assistance. They have fantastic product descriptions as well as live chat, customer reviews, and Q and A for every product. They care about making sure you are as informed as possible before you make your purchase. That really is a huge value to the buyer, and they do that for free!
Date of experience: April 13, 2018
I have used B&H many times. It's very quick and easy to checkout, items are packed well, shipping time to your door is good.
If you have to return an item there are no bumps in the road and if you have to talk to customer service, they will make you smile.
Date of experience: May 9, 2017
I remember when B&H was a hole-in-the-wall store on 17th Street. I am a pro and I've been shopping with them for 20 years. They've been a professional partner all along; I'll bet I've spent a quarter of a million dollars with them. Doesn't get any better!
Date of experience: November 26, 2020
As usual, very clear and straight to the point. This time I removed one star, as this stupid form to enter the delivery address kept requiring a postal code while there is no such postal code in Qatar (selecting "Qatar" should have disabled the postal code requirement).
Tip for consumers:
Just follow the flow, this website is very easy and clear, exhaustive.
Products used:
Photo equipment
Date of experience: August 26, 2021
I've been ordering from B&H Photo for almost 20 years and I never had a bad experience. Always delivered on time or earlier and the products were well packaged for shipping. I never questioned the genuineness of the products; unfortunately I can't say that for all vendors.
Tip for consumers:
Site does not accept order from Friday late afternoon/early evening to Sunday morning.
Products used:
ASUS ZenScreen MB16ACE 15.6" 16:9 IPS Monitor
Date of experience: August 3, 2021
I love B&H, my go-to place for everything electronic/photographic. Great selection, fast shipping, great prices, and the few times Ive ever had to contact customer service, probably the best service of anyone Ive ever encountered.
Date of experience: June 2, 2017
My association with B&H goes easily 30 years back. I used to visit their store on 17th Street in lower Manhattan. Shopping by mail couldn't be easier and on those occasions where I need to rush into the city, through the Lincoln Tunnel, it's a breeze with their convenient and safe free parking.
Date of experience: January 4, 2019
I remember buying my first Nikon lens from B&H back in '95. Have since bought multitudes of camera equipment, Big Screen TV's, Cellular phones, Headphone's and Audio Speakers from them. Not once have they ever let me down! - Robert B.
Date of experience: November 14, 2018
I have made several purchases from B&H. I have always been able to find what I want/need, they are always dependable, and my purchases arrive correct and in perfect condition. When I can find items on sale (which is frequently), that is just icing on the cake.
Products used:
I have bought a camera, lenses, and other miscellaneous photographic items from them.
Date of experience: October 17, 2023
It has everything you need when it comes to photography, videography, and many more careers. The reviews seem honest on all products. The returns are as easy as it can get. Very attentive customer service. Shipping is great as well with the timing fir free. No taxes are a plus! B&H is the only place i go to when i need to purchase anything for my videography business.
Date of experience: June 6, 2019
I prefer to deal with B&H because of their huge selection of products and knowledgeable staff who always provide competent technical advice on which products will meet my needs, even when I'm not sure what questions to ask!
Date of experience: June 26, 2018
The price ended up being at least $125 less than a comparative price found up here in Canada. The shopping was easy and I was especially pleased to have them offer to take care of the customs and clearance for me (as that can be a particular pain and rip off for us up here). I will definitely be including them in my shopping adventures in the future.
Date of experience: November 23, 2017
B&H Phoo Video has been my go to store for six years, back when I bought my first camera and began producing video full time. Ethical, helpful, knowledgeable, and great customer support. The fact that they shut down for Sabbath and Jewish holidays (though a bit inconvenient for customers) says something very positive about the company. BTW, I am not Jewish, I'm an evangelical Christian.
Date of experience: August 16, 2018
I have been a customer of B&H for many years and have been more than happy and satisfied every time I made a purchase. What has always impressed me the most is the care and quality they provide. When shopping in the store I have, notably, often been steered to a less-expensive but superior product; a model of the honesty they display and the customer service they provide.
Date of experience: July 24, 2017
BHphoto is excellent in it's deals and policies. But importantly as well is
The that the staff truly knows and always know what they are talking about when you ask questions. Thy have great patience and great knowledge to take care of you.
Date of experience: November 26, 2017
I have used B&H for sometime now. If you are a techie like me, this is the place to go. You have plenty of options like device protection plans or split payments, a number of shipping options, and no tax on most items.
Date of experience: May 6, 2018
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