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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Have been using B&H for some 20+ years now, and their service and products have always been top notch. I recently placed an alert with them for a hard to find AMD 5900 processor, which go for well over their MSRP on Amazon and other online vendors. They promptly emailed me when product was in stock and gave me a full three days to decide if I wanted it. The price was some 35% lower than anywhere else. That was my most impressive experience with them yet, so I'll continue to always check their offerings first, before going anywhere else.
Products used:
Camera, lenses, computer accessories and parts, etc.
Date of experience: July 16, 2021
Placed online order and had questions for the online chat support a couple times during the process. They provided me with excellent answers, very fast response times and overall a very pleasant purchasing experience. I will do business with B&H again in the future
Date of experience: November 21, 2017
I have been ordering from B&H for about 2 years now. I only order from another source if B&H doesn't have what I'm looking for, and that hardly ever happens. I am totally satisfied with their products, and their customer service is top notch.
Date of experience: February 8, 2018
You want to do business with B & H! Best in the NY area and a staple of business in the US! Doing purchases with them since 2011 and they ship fast, have a great assortment of products for all things photo and video.
Date of experience: March 3, 2020
Love the customer service. Extremely quick, reliable. If they don't know the answer, they get someone who does. Request a callback was amazing fast, significantly quicker than a standard phone call. I love this crew
Date of experience: November 30, 2017
Great website, easy to navegate and find what you want. All the reviews really help in selecting a product. The checkout process is super-smooth, too! Of course, the prices are generally the best online, too.
Date of experience: May 11, 2020
Two different professional video agencies recommended B&H. I am impressed with the ease of the site and the prices are the same as Amazon. I received my shipment when they said and received everything well packed. Very satisfied.
Date of experience: December 17, 2019
I was impressed with the speed of response to my email inquiry--and that the respondent knew English! The price was much lower than other sites--and there was no sales tax and no shipping cost! You can't beat that.
Date of experience: December 21, 2017
Love the daily deals! Things that I need appear through daily alerts and I appreciate the discounts. Sometimes they will list items I didn't know existed and are useful for my work. So glad they have excellent service.
Date of experience: November 13, 2020
I would not buy any serious equipment without first checking B&H pricing and availability as their customer service and product knowledge is second to none! I have been a customer for decades and will be for decades more!
Date of experience: May 3, 2018
I don't shop online often, but when I do, B&H is always the site for me! They always have great prices, the ordering process is super easy and the products are exactly as described! I highly recommend them!
Date of experience: December 10, 2018
I've been a customer of B&H for over 50 years, before the internet and websites, when I had to order from an advertisement in the back of a Photography magazine. Alway great service and quick shipping. Thank you B&H!
Products used:
photography
Date of experience: July 5, 2023
I have used B&H for the last 10 years. The customer service is incredible. I had to return something a few years ago and it was no problem at all. I love this company and their products. I only buy my video and camera products from B&H. I won't shop anywhere else when it comes to video and camera needs. Such a great company.
Date of experience: November 19, 2018
These guys are the best. I had ordered a camera that was lost in shipping. They replaced everything and had it shipped to me within a week. I would recommend B&H to anyone interested in purchasing camera equipment.
Date of experience: July 17, 2020
Prices are competitive and the used items department is fantastic to get those items you must have without spending new prices. Used items are as described on the site with no surprises. Have shopped the NY store for years and loved it, now i am loving the webstore too.
Date of experience: June 15, 2017
I love the quick service and huge assortment of photo and computer supplies. The staff is knowledgeable and courteous. I've been a B&H customer for over 20 years and I've never been disappointed with anything I've ever purchased from their store.
Date of experience: July 5, 2017
B&H is always extremely good with online services. I am a long time online customer of B&H. I have never got any problem with my orders. From now on, If I need anything, the first place I go will be B&H.
Date of experience: July 26, 2017
I just placed another order for another great camera and I do not ever go to another place for my camera needs! B & H has been so good to work with, they have been my go-to place for years! And such fast shipping! When I have questions their customer support is awesome too! I am a very satisfied customer!
Date of experience: August 28, 2017
B and H is the only camera store online with customer product advise above all the others. There product knowledge is superior to any store anywhere. For years I have bought from B and H and have always been more than pleased.
I have bought over $40,000.00 worth of products without any issues and stunning service. I love B& H!
Wayne W.
Date of experience: December 20, 2017
B&H has been very good to me. Through the years I've never have any problem at all in ordering, delivering on time, and in very good condition all the merchandise I've received. I had also used their professional help once and the person on the other line was very knowledgeable and very professional. I am impressed. Thank you so much!
Date of experience: March 23, 2018
I have been shopping BH Photo for years and the order is always correct, the service great and pricing competitive. I have never had a need for returns. Product inquiries by email are always prompt. I order out of state and televisions arrive on time and in perfect condition
Date of experience: May 11, 2017
B&H has a huge selection of quality camera and electronics gear, a great review section that helps me to evaluate the products, and fantastic customer service. In my many years of experience with B&H Photo Video I've never once been disappointed.
Date of experience: August 5, 2018
I've been a customer of B&H for more than ten years, purchased countless of Leica cameras for myself & for my friends. I enjoy their tax free (shipping to CA) and free shipping! And their price is reasonable!
Date of experience: August 22, 2018
These guys and Samy's are the only place I'll buy camera equipment from now. Service is good here, pricing is fair, returns are hassle free and they don't have an attitude at B&H Photo. I buy a lot of Canon and Nikon equipment, accessories, tripods, you name it; B&H has never done me wrong.
Date of experience: November 17, 2014
The only time I was disappointed with a product, my opine was dealt with so quickly I forgot to send flowers. My Nikon D610, my iMac, my Canon printer and a number of other products were all ordered from B&H. All remain in good working order. Until death do us part I will continue to patronize this worthy enterprise.
Tip for consumers:
The 800 number AND the Chatline – use them. By phone or by text, the degree of professionalism was exceptional.
Products used:
Computer, 27" Retinal Display iMac, at least two cameras, lenses, audio equipment, color printer and related products.
Date of experience: May 13, 2021
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