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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Easy search, excellent product selection, competitive prices. The search always finds what I'm looking for, the product descriptions are thorough, and the user reviews are an excellent source of the pros and cons of the product. This is my first stop whenever I'm looking for anything photographic.
Date of experience: December 5, 2021
I ordered a holographic sight from them on April 22,2023. They sent me an empty case with no holographic sight inside and scammed me $714.19. The case had been opened with no seal and the box had visible damage and wear to it. I sent the box back for BH Photo to inspect and filed a complaint. Before they even inspected the box they refused my full refund. Now I'm $714.19 in the hole without ever receiving my item
Date of experience: May 21, 2023
In a word as always B & H not only has everything I could need but delivers faster than I could ask for. Once again an amazing transaction smooth as can be. B & H understands and caters to the needs of not only the hobbyist but the pro photographer as well and that when we need something we need it now. Thumbs up as always.
Date of experience: July 23, 2018
It's a rumor, but in Japan B&H is cheaper when I hear datk goes up in price.
So, I decided to buy it. I was puzzled because I didn't have any English. I thought I'd study. I pray from the Buddha that it will arrive safely.
Date of experience: December 23, 2019
I cannot even remember now how I came across B&H, but I have been a fan for quite sometime. Only recently have I had the opportunity to try out their products and services while shopping for Christmas though, and I can now officially say, should they keep up the service I have experienced thus far, I will be a longtime customer. I am a huge "tech nerd", always wanting the latest gadgets, and photography is my passion, my hobby, so B&H is certainly right up my alley. So far, prices are outstanding, deliveries have been timely and products received have been brand new as advertised. Just placed another Christmas order for several door prizes for my company Christmas party Friday evening - if they can get these to me before the party starts on Friday I will be Genuinely appreciative and so thankful - as will my employees! I paid for expedited shipping, so fingers crossed!
Date of experience: December 19, 2018
It sucks. I ordered four items at one time, but they all came separately, and at different times. I was not pleased at all by this experience, and the man that I spoke to was kind of rude. I rate this experience a 0. The picture at the bottom was how it was delivered. Crappy service. It was delivered to the back of my house.
Tip for consumers:
Don’t :/ it was horrible.
Products used:
Photography stands.
Date of experience: February 20, 2021
Decent price but shipping is a little high. Shipping was $5.26 on a $12 order... IF there were any camera stores other than Best Buy left in my area, I probably could have purchased locally for cheaper than $17 on a $12 order. If I had more time, probably would have checked Adorama and others but its done. B&H you need to check your shipping prices! A shipping price of almost half of the price of the merchandise is absolutely stupid!
Date of experience: January 20, 2020
Thank you for your order and this feedback. We regret your dissatisfaction. The components of an order's shipping charges comprise far more than just the order's retail price. Size, weight, destination, shipping preference, and other aspects of the order have to be factored in. Unfortunately "David C." does not tell us enough to ID you or this purchase so we cannot comment in greater detail. -- Henry Posner / B&H Photo-Video
I'm a 3d artist, residential designer, photographer, entrepreneur and small business owner. I use a very wide variety of technology and equipment and I have used B&H almost exclusively for my business and professional equipment needs for years. I have found them to have better service, packaging, tracking and customer service than Amazon, with similar and competitive pricing. I think their customers service is impeccable. Their prices are competitive and they are very easy to work with. I appreciate their wide variety of up to date product lines in all fields along with their quick and (usually) free shipping. Very happy. Thanks!
Date of experience: December 2, 2018
I have purchased several things through B&H. I built most of a gaming desktop through B&H purchases and they saved me around $300 on that build. I went to several different websites when looking for these Shure in-ear headphones and they were around $199 at all of them. I just purchased these around $130. I wanted these particular headphones because I had a conversation with a major music industry entertainer at the Kentucky Derby and he said he used Shure headphones on stage and in the studio. Disclosure... He uses the $1000 pair and I am not about to pay that much for headphones because that would break the bank for me. Anyways, I like that I can use PayPal on B&H's website for purchases. B&H also will personally contact you if your order will not get there in time (happened on a previous purchase).
To sum it up, B&H offers good pricing points and good customer service. I will use them again.
Have a great day.
Date of experience: May 8, 2017
Checked many sources for this product and everyone wanted to charge $20 more plus shipping costs. My order with B&H was $20 less on each (2) items ordered plus FREE shipping. It was a much better buy with B&H, hands down... Thanks B&H for remaining an honest vendor.
Date of experience: June 5, 2017
B&H is great. Their prices are usually really fair, and they always ship great products. I purchased some lens filters from a different site that was cheaper, but when they arrived, they were dirty and all three were in different packaging. So I sent them back and ordered them from B&H instead. When the B&H order arrived, they were all unused and in matching packaging. Great customer service too! I highly recommend B&H
Date of experience: August 15, 2011
I love BH, and have used them for years for everything from audio to camera to film equipment. I've spent tens of thousands of dollars, and in the rare event I've had to return an item, they've been prompt, courteous, and professional. I will continue to shop here in the future.
Date of experience: July 25, 2018
I have many years of purchasing from B&H and have never been disappointed with customer service, efficiency, pricing, courtesy, product knowledge and variety (price are always accurate, competative and fair),
Date of experience: May 15, 2020
They won't price match a competitor's price on item that is $10 cheaper than them. Exact same item. Item is currently sold out everywhere and they are overpricing it and taking advantage of the shortage. So much for competitive pricing. You want to be competitive match the pricing of your competition.
Tip for consumers:
Don't count on them to price match even though they say they do.
Products used:
Brother HL6500 Printer Tray
Date of experience: July 2, 2021
When it comes to electronic gear, I've recently been finding that B&H has far more selection than other sites I've typically used (like Amazon or Best Buy) while still offering the same benefits and service as said sites (a no-fuss returns process, helpful customer support, and so on). They also have small quality-of-life features that I've noticed other sites lack, such as allowing multiple cards to be used during payment (a feature I'm continually surprised doesn't yet exist on all the other major sites). So high marks all around for B&H.
Date of experience: April 27, 2021
This was the first time I'd ever bought from B&H, and I'll certainly be doing it again in the future. No sales tax is great, and unusual since I live in California. Shipping was free and fast. The transaction was smooth overall. I'd highly recommend B&H.
Date of experience: May 27, 2017
B&H seems to have everything I need in stock when I need it. Prices are fair, and I always buy enough to get free shipping. Love free shipping. And if something is wrong, B&H upped its customer service from many years ago and makes problems right.
Date of experience: August 2, 2018
I used the chat function to get good advice on my purchase. Excellent service. I was in the market for floor speakers and had researched them, but I had a number of questions. All were answered and I was able to choose my product with confidence.
Date of experience: August 17, 2020
B&H Photo Video has the customers' interest at heart. I have been a customer of this store since 1999 and have found no regret doing business with them. I am comfortable spending thousands of dollars with this store because of their honesty and professionalism in business
Date of experience: January 3, 2018
I am a long time return customer of B&H, all my photo equipments are purchased from it. This time I ordered a Moto G6 for my wife, the on line order procedure is easy and it is user friendly. B&H is the best place to shop.
Date of experience: December 19, 2018
Macbook Pro, photography equipment, purchased one used photography item that
Was like new, external drives and more all arrived in excellent condition and the price is competitive. So far I trust B&H to sell top quality products.
Date of experience: November 13, 2017
Whether you visit the store in person, or use their website, you will not be disappointed! They have the gear and can guide you in the right direction. Their website is second to none and keeps getting better! I highly recommend them, and they are my go to site for products and information.
Date of experience: May 23, 2017
Wow! I was recently wheelchair bound and had the rug pulled from under my life. I decided a needed a hobby and got a camera for my bday last year that I had not used. Finally opened it, overwhelmed and had no idea where to start. Got on CHAT with Jesse and I was guided to find items within my budget to help me manage my new hobby with my new limitations. I purchased the recommended macro lens add-on, a mono/tripod and ball joint, filters for the lenses I got with my camera. I also got a flash just for my photos of flowers. I hope it is all correct and in working order as it was a great help to me with the chat, I had no idea what factors to use to make any of my own decisions. I will post a follow up once I receive all the items and see how they work. Until then, I am very excited.
Date of experience: January 13, 2020
As I have told many friends, fellow photographers, and new people, B&H has experienced people that know what they are talking about if you need questions answered. On line ordering is easy and if you need to return something that is no hassle as well, and as far as prices go, there is no better!
Date of experience: January 21, 2020
I bought a camera a while ago and forgot to log in, so I didnt get my Reward Card. BUT they were so nice to honor that purchase and gave me the Gift Card anyway. What super customer service! You people rock!
Date of experience: June 8, 2017
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Arnold: Thank you for your order and this feedback. We regret your dissatisfaction. We received this order on 04/22/23. It was shipped in two packages on 04/23/23. Both were sent, per your instruction, to a UPS store location even though our regular shipper is FedEx. Based on your description it seems one package was mishandled in transit after it left us. If a chargeback has been filed, we are handcuffed until it is lifted and cannot process a refund or exchange. Please email chargebacks@bhphoto.com to resolve this. -- Henry Posner / B&H Photo-Video.