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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
This company does not typically respond to reviews
I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Prices can sometimes be beat. But price is not always everything. Would love to see some sort of rewards program, and a little AI on the site would help. Priority customers, should get first shot at sales, and used gear.
Date of experience: September 8, 2019
I needed help to verify compatibility and function of a used lens. Tech support was right with me, knowledgeable, helpful but not pushy.
Will follow with a product review when my baby arrives.
This is my second major purchase from BH
Date of experience: May 7, 2019
Last year, I finally bought a digital SLR. Next came multiple lenses, memory cards, chargers, bags, backpacks, filters, flash, and other gadgets with many orders placed to B&H. Only once did I receive a defective product (an expensive lens) but B&H made it so easy to return. I emailed them with a description of the problem, they sent a shipping label, I sent it off and had a replacement within a week. Their customer service is exceptional. I don't understand people that complain about receiving a defective product. They are a store, not a manufacturing facility. They are one of the best companies I have bought from on line. I was so grateful to find an online company that I could actually trust as there are no large camera stores located in my remote mountain area. Oh, and watch their daily deals - if it is a product you want or need, you better grab it while you can or you'll be kicking yourself when you have to pay full price for it.
Date of experience: August 12, 2016
Easy to order with an account. No tax charged! 2 day shipping for free on most products.
I've frequently bought items from B&H rather than the manufacturer because B&H's great return policy, customer support, etc exceeds most manufacturers!
Date of experience: July 5, 2017
Never a problem with B&H; quick, smooth, and easy. Many times items here are better priced than other on line retailers. To be sure there is no shortage of camera gadgets. Great selection of adapters, filters, and second hand cameras.
Date of experience: July 19, 2017
I've purchased a number of things through B&H over the last 30 years from cameras, computers, upgraded memory, and today a gaming computer for my son. Selection and pricing are always great. I called them a couple of different times to discuss options and they were helpful on the phone and answered all my questions. This review will be updated if we have any issues with the new order, but I expect everything will go smoothly as before.
Date of experience: December 17, 2019
I used to buy all my camera and video equipment from Amazon. In recent months, I've found that B&H Photo has a better selection, equivalent prices, and more reliable delivery times. They make everything easy.
Date of experience: May 21, 2020
I have been buying photo gear from B&H for 30 plus years. Back in the day they were one of very few photo sellers that did not try to rip you off some way. We also bought a nice Sony tv about a year ago. Only issue I ever had was with something used and it was totally resolved to my satisfaction.
Date of experience: January 1, 2020
B&H is way better than competitor sites (like Am**** or Ne****) because they mainly just list quality products instead of a sea of chinese knockoffs that break a week later, so it's much easier to make a selection, and they're a good business that supports their employees instead of draining them then replacing them. They also actually care about packing your expensive purchases properly. I've had competitor websites ship a $320 CPU in a large box with no padding, so it bounced around and shattered the plastic packaging onto the heatsink thermal paste. After complaining three times in a row, the competitor kept showing the same disregard for packaging and never improved, despite guarantees that they would. B&H has never done a bad job with packaging. Even a small SSD came carefully wrapped in bubble wrap. Support them to support good business practices.
Tip for consumers:
You have to click the button below the description to see reviews (you might be used to other sites that just have them at the end of the page).
Products used:
PC parts, electronics, batteries, video card, hard drive, SSD, etc
Date of experience: January 19, 2022
Products here are fantastic, and they always have someone to call when you have questions no matter how complex or simple. The store is so much fun, it'll be great when restrictions lift and we can all bask in our tech gear glory again!
Date of experience: June 21, 2020
Second purchase from this company, and it's been great dealing with them. Laptop a couple of years ago, new iPad this year. Great price, good service, prompt delivery and easy website. I don't think you can do better than that. Kudos, folks.
Date of experience: November 24, 2017
Ordering things online is made convenient when using B&H.
Expedited shipping, competitive pricing, and tax free purchases. Only thing I would recommend is price matching other retailers such as Amazon (if feasible).
Date of experience: November 23, 2017
Unfair customer treatment. I received disrespect from a sales associate (Patrick in lighting). He got frustrated at me asking detailed questions about lighting. After making the complaint, I found out my name was in a negative light with the company.
I was told I can buy from them but can't return. I made returns due to their items being defective and I assume they felt it hurt their business.
It seems I was then targeted for this. The senior manager Brian Markman specially stated "While I understand you are sighting an unusual circumstance, we are not blocking you from making any purchases. We are only stating that if you decide to make a purchase we will not refund or exchange any purchases for any reason. This would include defective, damaged in transit, etc.'"
Tip for consumers:
They send many defective items
Products used:
Sony a7siii
Godox v860iii
Date of experience: July 13, 2023
Just did my routine order for printer ink. Only took a couple of minutes while I was doing several other things. I always go to B&H for photo items since they have almost everything and usually the best prices.
Date of experience: July 1, 2019
Was waiting for Cyber Monday sale but sadly none of my items were affected. The purchase process seemed much more user friendly and safer with redundancies to assure your selection is indeed what all you want. Will definitely come back if I need more stuff! -Tuff. Puffin in Canada
Date of experience: November 26, 2017
What's not to love about B&H Photo. Great service and selection at lowest prices going on the internet. They price match or exceed savings when notified. Refund additional sums if something goes on sale within a reasonable timeframe and don't make you feel like you're doing them a disservice by requesting. Every company should strive for this type of experience. Unfortunately, most do not.
Date of experience: December 27, 2017
Have been purchasing photography equipment from B&H since buying my first camera 20 or more years ago. I keep coming back due to superb and pleasant customer service, great prices and trouble-free ordering experience. Thank you B&H.
Date of experience: December 21, 2017
I love that there is a one place stop with live chat if I get into trouble. Lots of comparisons available as well. So, instead of going back and forth on the site you can simply click the compare button. Also, the return option eases one's mind when make such large purchases.
Date of experience: January 9, 2018
It never fails. Every time I look for an item at different retailers, auction sites, etc., when I come to B&H the price is LOWER! Their customer service is absolutely outstanding! After you've purchased from them a few times, you begin to realize why they have remained in business so long... there is no one to compete with them.
Date of experience: July 18, 2019
Excellent company. Best customer service I have ever dealt with. They have never left me even frustrated when all is said and done. And I've ordered many things through them over the years including multiple super-teles.
Date of experience: March 7, 2019
You can always count on B&H, website works great and is easy to navigate. While the items are always legit - No Grey Market here. With help just a phone call away, I really can't complain much about these guys.
Date of experience: January 30, 2018
Can usually find a decent price at B & H Photo. I have not had to return any items yet, but I am hoping that customer service will reach out and see if they can assist those past customers who had some issues.
Date of experience: February 3, 2020
B & H is a good place to shop online, they have a wide variety of items in stock. Check them out.
I have been shopping at this store for more than ten years and never had to return an item. There is always professional staff available to help you with technical issues
Date of experience: April 1, 2019
B&H had the lowest price listed. Being a first-time customer, I was curious to see how their site operated. Easy search, detailed product info, simple checkout. Will definitely be checking their site for future purchases.
Date of experience: May 21, 2017
An online customer since 2004, everything i've ever ordered has been carefully and thoughtfully packaged, especially when shipping to an overseas deployment address. Really appreciate this, and the reason why I purchase high $$ items from them always.
Date of experience: May 16, 2018
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
David,
While we respect your right to share your views with the public in a review format such as this one I feel it is important that all the facts are shared. I will state them while making every effort to respect your privacy as well.
When I responded to you I apologized for Patrick's behavior as it is important for no matter what the situation is to be respectful to others. Our brand is built on Courtesy, Honesty and Integrity. Our Sales Manager had reviewed the call, followed up with Patrick and had a supervisor speak with you on the telephone apologizing for what happened. It is important for our company and our employees to always stay focused on the pillars of our foundation.
We did not block you from making returns because you complained about Patrick. We appreciate that you did and we immediately addressed your concerns. We take an action of blocking a customer very seriously and this is not a routine practice. It is only done when we find that there is a need which is usually related to an excessive amount of returns. This is routine in the retail electronics industry and many of the big box retailers outside of electronics do this as well.
The facts are that you had 14 returns that were logged on 2 days last month which triggered our action. You shared the unusual circumstance in your initial email to me you indicated the return you made was a one-time event which it was not.
We have automated internal systems that look for issues with returns, credit card verification issues, fraud, etc. As a matter of security, we do not discuss the particulars of our program, the methods we use to determine if an order should be subject to this process or the process we use to pass or cancel an order.
What I can tell you is that your rate of return being excessive has pre-dated your most recent returns. Your history of returns goes back for at least 3 years. You have returned more than half of your purchases and a high percentage has had to go to our used department, repair department or scrapped as a loss as the products could not be sold as new. I am sure you can understand how that may impact business.
When customers read this review it is important that they hear from the business so they can have all the facts when they make a decision where to purchase. B&H has an overall rating of 4.9 out of 5 stars on Trustpilot and we welcome these reviews so if there is an issue we can take proactive steps to make our customers whole and offer a solution.
Regards,
Brian Markman
Senior Manager | Marketing Customer Advocacy