- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
This company does not typically respond to reviews
I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I bought a camera from them in 2002 and just bought a hard drive. Both were priced great, fast shipping and they don't charge MA sales tax because they don't have a MA presence, so I saved 6.2% over an Amazon.com purchase.
Date of experience: January 6, 2017
Very easy to locate items of interest and proceed to checkout. I needed several accessories for my camera and the prices were comparable to other sites. I have ordered before and the orders were carried out in a timely and accurate manner
Date of experience: January 12, 2020
I always feel like I get home-town personal service and good values through B&H. B&H reps are the best - knowledgeable and provide good customer service, both before and after purchase. Quick delivery. Searching & comparing products, ordering & checkout are all simple.
Date of experience: November 30, 2017
I have bought several photography related items from B&H. All products arrived on time and in excellent condition. I purchased a used lens over a year ago from B&H and not only did I save $$ but it was in great condition!
Date of experience: December 6, 2018
Having access to items you need - THAT ARE IN STOCK, is worth the cost. I've been a customer for ~30 years. As B&H's competitors have fallen by the wayside, they earned more and more of my business. You may find someone that offer's you "a deal", however, two weeks will turn into five weeks... You lose in every metric. Smaller regional shops have a place, when you plan ahead and are close. If planning way ahead is your strong suit and you never break, lose, misplace or pack______ in the wrong box; wonderful. I generally need it to be in stock today and on my site tomorrow. That is what makes B&H my go to.
Date of experience: July 1, 2020
Have used B and H for many years and they always have what I want or need usually with free shipping and have occasionally needed to return a few things with no hassle. In seven years I have never had any problems.
Date of experience: January 1, 2019
I currently use a Nikon D810 and own 5 Nikon lenses. Today I upgraded & added the Nikon D850 and had a few questions on memory cards and quick please plates. I called and spoke to Alex and he provided quick, accurate answers to my questions enabling me to complete my purchase. I've been using B&H as a trusted reliable source for photo gear for many years and they provide world class service and product.
Date of experience: November 22, 2022
Please see 'Title'. Yeah - sometimes I've found a skosh less cost on eBay or elsewhere, maybe a skosh, maybe not, but B&H has been so good in their pricing, service, returns, and used item processes - it's hard to shop for photo gear elsewhere. If I could invest in their business model and in their firm - I would!
Date of experience: June 18, 2019
Buying a filter to use for the solar eclipse in April was fast and easy. B&H is the best in the business for camera equipment and accessories!
Products used:
Photo lens filter
Date of experience: March 12, 2024
Have not ordered in a while but B&H always makes it easy. They always have what I want in stock. Amazon watch out Your ship date for this item was May 20th! B&H will have it delivered to me next week.
Date of experience: April 14, 2020
I ordered a 40" TV through B&H Photo and it came damaged. I contacted them and i had to pay for another television to get a replacement sent out to me. I then received the second TV and it was damaged as well. The box the TVs were delivered in were very thin and offered no protection to the TVs. They made zero effort on the second TV to ensure it would reach me undamaged. Both TVs were sent back and i have received my refund for both. Even after two damaged TVs i was going to try for a third time. Looking through their products i came across a TV that i was very interested in. It was on sale and a size 50". So i called them up and explained the past issues i had and the trouble i had been through and wanted to see if i could get the 50" sale price on the smaller 40", which one would think would be a better deal for them. The guy was rude and basically told me to go pound sand. I urge people to approach this company with caution.
Date of experience: April 8, 2016
You people take good care of me. Some day you'll want one of my pictures on your website. Since I have to enter at least 100 characters I say, check me out at the Chico Creek Nature Center; Chico, CA *******!
Date of experience: July 10, 2018
Easy to understand, just learning, Will see how well the order goes and if it's successful in reaching me in the time allotted. This is a gift for my son so will see how well he likes it and if all is well, would probably order from G&H again.
Date of experience: November 6, 2017
I have purchased many items from B&H over the years and have had nothing but terrific experiences. Even when I had to deal with customer service, they have been nothing but friendly, helpful and thankful for my business. Thus they are always my first stop when I need something.
Date of experience: February 2, 2020
When in cart having trouble to go back and add another item. I had to restart the order since some items where not in the first cart. I found it a little confusing and not friendly.
You should have when in cart a clear way to go back and add other items. May be is there but did not see it
Date of experience: September 17, 2019
I'm purchasing a nikon camera body, used. So I'll see how it turns out. The order process was extremely simple. Also, the return process was easy. Now I just want to see how close to the estimate they come.
Date of experience: June 5, 2017
Last year I got scammed ordering online to buy a canon camera and it never arrived but they took my money. This time I tried BHphotovideo and had a much better experience. The prices were cheaper than in the retail stores and they had very fast shipping too. If you are looking for a digital camera then this should be on your list of places to shop.
Date of experience: May 24, 2010
This is one of the best shop I have visited in NY. Shopping is easy. Staffs are cool and answer all the questions and best part is that they have vast collection. Returns or replacement are very convenient. Thanks.
Date of experience: July 10, 2017
I am a production company producer and I have found B & H to have the best prices on hard drives, camera equipment and accessories and all kinds of neat accessories.
Free shipping and fast delivery is the bonus!
Date of experience: August 4, 2017
I repeatedly buy camera-gear and electronics at B&H, both at the net and in NY store.
The orders get delivered as expected and always nice packed. If an item could not be delivered I was contacted. Which was rarely.
Date of experience: February 19, 2018
I have been purchasing my photo and video equipment from B&H for over 10 years now. They have great pricing, excellent customer service, and quick shipping. They have all kinds of photo tips as well as a very comprehensive catalog of audio/video equipment for the beginner all the way to the pro. So far I have been very happy.
Date of experience: April 4, 2018
I started years ago placing orders out of B&H catalogs, now its so easy to find items on the very intuitive and informative web site. Love B&H. Thanks B&H for all you do for the Photographic community, never a problem with dozens of orders.
Date of experience: May 17, 2018
Prices are good and the selection is by far the best anywhere. In the years I have been buying here I have never needed to call customer service; everything has been handled online to my satisfaction.
Date of experience: June 4, 2017
I have bought most of my still photography and video equipment from B&H and the staff have always been very helpful in looking at which items to get and in responding to post-purchase questions and support.
Date of experience: July 25, 2018
I had a question on what type of case to get that would fir my camera and I had a live chat with, Boyd. He was very helpful and efficient. Within just a minute or two, he was able to find the perfect case.
Date of experience: May 24, 2017
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Thank you for your order and this feedback. We regret your dissatisfaction. After a passage of several hours most retailers empty a shopping cart that's not being used or appears abandoned so the items int he cart can be restored to salable condition. I am sorry if you were inconvenienced.