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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I have always used B&H for any of my video and/or photo needs, because they always have what I'm looking for, they have great prices, and they have fast delivery time. They also have great customer service and their website is very easy to understand and navigate. Lastly, I bought a used Nikon lens back in 2019 that I still love and use today. I have recommended B&H to multiple people!
Tip for consumers:
B&H is a fantastic website. It's extremely helpful.
Products used:
Nikon D5200, Nikkor 16-80mm lens, Nikkor 70-300mm lens, Tascam Dr-05, lavalier microphone, SD cards
Date of experience: August 23, 2023
You can sometime find something cheaper but you never know what you will get.
Sending stuff back to China can cost more than what you bought. Good stuff at good price and people who stand behind it. Thats B&H it's a win win win.
Date of experience: October 18, 2017
I have always had very good product, service and response from B & H. I'm glad I don't always have to reach out to Amazon for my needs as small business owner. B & H is an excellent company to buy from, thank you.
Date of experience: November 29, 2017
They were kind enough to send me a $35 gift card because I was kind enough to leave a positive review of my experience with them. Nice to see that they are thinking about paying attention to the customers that are coming their direction.
Date of experience: February 22, 2018
There're photo company's around the country that I have dealt with In the past. I would always have to talk with a salesman to make sure what they were sending me was not from the gray market. I've never had to do that with B&H, they always have what I want and in stock. A couple of days later, I have what I ordered and I'm happy.
Date of experience: August 30, 2017
I once bought a Vienna Symphonic Library single instrument there a few months back & it took 2 business days to get my download link & serial number from them. It was a downloadable product not a shipping product. However when I left feedback they responded politely.
I wish they would include the pro tools mbox 2 with the upgrade to pro tools 12 again. It was a special bundle they had exclusively at BHphoto for $200.
***BHphoto, If you bring that bundle back & I am able to scoop on up, I will increase this review to a 5 stars.***
Date of experience: December 19, 2016
I just purchased a Mac Book Pro from B&H. It was on sale and offered $850.00 off the list price. Today it was listed at $1100, 00 off list price. Best prices, service, and delivery. I always tell my friends I bought it from B&H. It was easy to find the item and to check out and the price was good in compared of the other stores.
Date of experience: November 29, 2017
B&H is always a reliable and trustworthy dealer of the highest quality gear. Amazon has great shipping options, but you're never sure if you're getting good quality equipment.
Many of the brands that professionals trust, only sell through reputable resellers like B&H. Amazon may have great shipping options, but a lot of times your purchases are actually made through third-party companies like "Cheap Tech 4 U" and are simply fulfilled by Amazon.
I trust the quality of my craft to the gear that I have. I trust the quality of my gear to B&H.
Date of experience: November 28, 2018
Always fast shipping and the best customer service. I have been a long-time customer and I wouldn't go anywhere else for my audio, video, and electronics needs. My employer and all my friends use B&H and that says it all. I've even purchased a few used used items here and been very happy with the quality and the savings.
Products used:
Professional 35mm Slide scanner
Date of experience: May 14, 2021
I purchased a laptop and couldn't figure out how to add 2 external monitors. The rep was so awesome and recommended a product and then I needed an additional option to extend my USB ports and he gave me another great recommendation. Great Service!
Date of experience: January 2, 2018
Their website gave excellent information and service as it always does! I cannot recommend B&H strongly enough to do them justice! They always have knowledgeable people and excellent products! Since I no longer have a good local cameral store in Knoxville, Tennessee I have used B&H exclusively!
Date of experience: August 4, 2020
Bought Thinoptics package from them. Thinoptics is always sold with 2 pairs. B&H package only contained one, yet charged me the same price as the Thinoptics site for 2. Reached out to B&H. They sent me a return label that cost $11 to use. Outrageous customer service.
Date of experience: September 26, 2017
Best selection, competitive pricing, and with PayBoo account, pretty unbeatable. I respect that the company honors the Sabbath, even though I am not Jewish. That kind of commitment to values is rare these days.
Date of experience: May 14, 2020
I am please doing business with B&H, very responsible and diligent.
I am starting a business in sound, video and music production and everything I have needed, and currently own, they have delivered it in a timely fashion. I have been in this purchasing process for almost a year, without any hurry in order to be ready on the expected opening date and not screwing up at the beginning for wanting to make money fast without being ready. I expect the business to be ready for business on 1 November 2020. I have plenty more things to buy, but for later on, I hope they don't change their customer service recipe...
Thank you B&H family for helping me in making my dream of being my own boss come true.
Joseph Rivera
US Army Retired/OIF Veteran
Date of experience: September 18, 2020
I really like their website. I find it easy to get what I want or to find a suitable alternative.I love that they stick to their values and remain closed over the sabbath. They are always fast to ship orders and when/if there's a problem/delay they communicate the reason and provide a realistic update.
Products used:
Leica q2 screen protector
Lowepro dashpoint 20 camera pouch
ZEISS Lens Wipes (120-Pack)
Kalt Model Release Cards
Date of experience: August 21, 2023
In all my dealings with these people, on line and over the phone, they stock what they sell first hand... they are not a portal in the sense of Hayneedle.com... they have been in business in NY, NY for 30 years and have competitive prices and excellent service. They are experts in what they offer, so if you get something that is out of alignment they can and will verify that. They are not scared to agree with you because they simply charge back the item to the company they ordered from.
You are held harmless. Its peace of mind with B&H.
Date of experience: July 21, 2010
While in NYC recently I visited the flagship store and met Gerald Rooney who was amazingly helpful and knowledgeable. He answered all my questions and helped me make the best choice of camera for my business. Sadly, I wasn't able to purchase that day but have now done so online knowing what a wonderful camera I am about to receive thanks to him!
Date of experience: December 31, 2017
Ordered a Parrot Teleprompter V2 and the price was $36 cheaper than Amazon and delivery was free (vs. $24.95 for this particular order for some reason). Plus, if I have any videography-related questions, B&H is the expert. No brainer.
Date of experience: August 7, 2018
This website is user-friendly and checkout was fast! Wanted a spotting scope for birding, and the suggested assessories were conveniently located below and clicked on those, added to cart, checked out and the whole process lasted maybe 5 minutes.
Date of experience: December 2, 2022
One of the rarest store in America to offer so affordable transport even cheaper than the home product trasportation. Very pleasant and smooth details when contacting the personnel for enquiries and the products are of high quality
Date of experience: June 19, 2017
I have been a customer for at least 12 years - seen a lot of technical changes through those years. B&H has been a fantastic resource for questions about technical info. B&H has been a fantastic partner - and came through 100% on every order and delivery. The business of photography has never been as competitive as it is right now - and to have a supplier that "gets it" is valuable beyond words. Looking forward to continuing the relationship for many years to come.
Date of experience: January 17, 2019
I always appreciate a website that is customer friendly. The B&H website is at the top of my list. I was able to easily navigate to the Nikon lens I wanted. The web page even let me know the filter size I needed. I was linked to several to choose from. That's why I'm a repeat customer of B&H.
Date of experience: June 4, 2019
Love shopping at B&H Photo. They have the best selection of photo and computer items that I'm into. Online shopping couldn't be easier and I was surprised to get the reward gift points to save even more.
Date of experience: January 2, 2018
I have been order for years from B&H Photo Video. In fact so long, their name no longer really represents all the products they sale. I know -- hard to change the name -- but they are much more then Photo OR Video
Date of experience: July 19, 2017
I knew what I wanted and it took me less than one minute to find it, order it, and finish. I've shopped for cameras, video, and computers at B and H for over two decades and have always been completely satisfied.
Date of experience: May 10, 2018
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