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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I have shopped at B+H on line for years now and have found all their products of high quality and service dependable. I also refer often to their website which has an amazing amount of information about each product and an easy function on which to compare products.
Date of experience: July 10, 2017
I have been using B&H for a number of years and have never had a bad experience. The website, telephone ordering and after purchase support have been excellent. Also Their technical support has proven to be excellent when I have questions regarding any of the products they offer.
Date of experience: September 6, 2017
Update: I see B&H replied that they tired to contact me. Unfortunately the attempt got lost in the ethers and didn't make it to me.
Overall the company has a great reputation. Sometimes a transaction goes sideways, it happens.
FYI: Their quotes are only good for 24 hours. I was not advised of that. Today I went to purchase the camera and it has been sold. I had several phone calls with them between 1st contact and today. I scoured my emails, at no time was I advised the quote was a 24 hour window. BE AWARE: There is a Forbes webpage that shows some discounts, but B&H said the webpage was not an authentic webpage of theirs. If you have a problem be prepared to get transferred around and sometimes to dead end extensions. Some of the staff were very nice. Some just don't care. End result? No camera.
Tip for consumers:
Get things in writing.
Products used:
none. The camera I thought was on hold for me was sold to someone else.
Date of experience: January 10, 2021
Living in Colorado, I am exclusively an online customer. I have purchased thousands of dollars worth of CAD workstations and other computers, audio gear, etc from B&H over the last few years. They always ship quickly and I receive exactly what I am expecting.
Date of experience: December 17, 2020
I should have gone to B&H in the first place for a replacement lens cap for an older model camera. They have the best inventory. Regrettably, the listing wasn't comprehensive enough to tell me that the lens cap came with an attachment to the camera, so I ordered another one. At $2-3, it was no big deal, but I would have preferred a more complete description.
Date of experience: June 2, 2017
Interface is plain and simple, very easy to follow, including how to apply promo code/gift card... and not to mention online chat support, who gives support patiently, evenwhen I needed to return my computer for an exchange, always made me a happy cutomer.
Date of experience: May 8, 2017
I found B&H several years ago when Newegg was out of an item I wanted. Talk about a cloud having a silver lining! B&H proved to be simply the best source on the web for my camera and electronics needs. Prices are competitive, packaging is secure, shipping is prompt and, best of all, customer service has proved to be first rate the very few times I had issues with a product. Also, if you need HilVision IP cameras, B&H was the first (and only) approved online retailer in the United States. Now, if they would only stock G. SKILL memory...
Date of experience: September 16, 2019
This year I made my first business with B&H Phot Video by exchanging a Christmas gift last January. The gift was a Polaroid photo printer and as a guy who rather keeps his pics on Flickr, Facebook or Google Drive than in dust gathering frames, I have no use for it. Good thing is it took only a two minute call to get everything done to return the photo printer. Once I got my refund in form of a gift card, I bought an unlocked phone, a memory card and an audio cable. The checkout process was easy and my phone arrived 4 days later without any problem. Pretty neat company. BTW the price of the phone was cheaper in this store than on Amazon or Newegg.
Date of experience: March 19, 2016
I've been a long time customer of B&H for all my photo needs and electronics. The prices are fair - in fact, usually the lowest of any place comparable. The service is reliable. Shipping is quick. Customer service is great. Overall, a great place. I wish all my on-line shopping was as easy and reliable.
Date of experience: July 1, 2019
Every time I have ordered, I received the correct item, without issues.
If I have a question, they answer it quickly and accurately based on what I have received being as stated. They are so very helpful even if you are not purchasing something today but have a question on a potential purchase later.
Date of experience: December 13, 2017
Shopping with B&H is a lot like going to Disneyland. You will always check out the new rides, but you always come back to Magic Mountain. B&H is like that. Tried, true and always delivers. The best and newest gear, excellent advice and customer service and a price match guaranty.
Date of experience: December 13, 2017
I have shopped B&H since I bought my first camera from them in 1977, Canon FTB (which I still have.)
They always put the customer's best interests first. They are solid, if things go wrong they make it right and have proved themselves over time.
Their price is always great and at minimum as good as anyone else.
I trust them to take care of me. That's the bottomline.
Date of experience: August 21, 2018
I visited NYC and a friend told me to visit B&H because theres nothing like it in the world. I did not expect to buy. Just wanted to see it for myself. Very efficient operation. Overhead conveyor belts. I buy a Blue Bottle microphone and ACUPWR voltage adapter.
Date of experience: August 12, 2016
Have been buying from B and H for more than 20 years. Unlike so many merchants they tell you the price and the vintage of the product (for example the date of manufacture of Apple computers) up front.
Date of experience: July 7, 2017
Bought a large HDTV from B&H before Black Friday. Somehow, they got the wrong delivery address, then blamed it on me. Long story - it apparently was delivered to my old address, after I had updated my new address; they told me they'd re-route it to my new address, then failed to notify me that it was sent to my old address.
Use Best Buy.
I'm not paying them.
Date of experience: August 6, 2017
I have been purchasing from B&H Photo for at least a decade and have never had a single problem. Their prices are great and so is their customer service. They are a solid go-to company. Five star company.
Date of experience: September 26, 2017
Great products
Excellent support and fantastic prices.
They carry top line electronics and software.
Very helpful if one needs it, and always they follow through to successful resolution.
Licensed Engineer they are quite helpful to my corporations needs.
Date of experience: October 19, 2020
The site is easy to navigate and their prices are always competitive. I look to B&H first for my high end purchases since they have always delivered exactly what I expected and their service is second to none.
Date of experience: December 3, 2017
B&H offers a very wide variety of professional quality photo, video, and audio equipment. B&H offers sound advice and competitive pricing. Free shipping and no tax is a very big plus, as well. I am a loyal B&H customer -for very good reasons!
Date of experience: August 10, 2018
I love this site and this place. They really have it all. I once needed a camera for my house. They had me speak to this guy who persuaded me to spend less money. Who does that. "you got to go to B&H"
Date of experience: July 26, 2011
I have never had any problems with ordering or receiving product. The customer service reps are great to work with; knowledgeable about their product and very friendly to work with. All-in-all, I would rather work with B&H than anywhere else I know of.
Date of experience: July 31, 2017
B&H is the easiest to use US website for me as a Canadian. Every time I have ordered it has been accurate and no extra charges when I chose to have B&H pay all taxes and duties. I wish all businesses where this professional.
Date of experience: November 22, 2017
B & H has a incredible selection of gear. I am lucky enough to live one shipping day away and I have always received my orders on time in perfect condition with sturdy packaging. I will definitely continue to shop with B & H and I will continue to spread the word for them. Thanks B & H
Date of experience: April 13, 2018
Everything I needed was there: options, accessories, warranty choices!
Rob was very helpful.
Kit offering was more complete and more choices than other sites. New vs Used very easy to select. Excellent.
Date of experience: June 5, 2017
I was in the market for a new smartphone and came over to B&H because it had a good deal. But I was undecided about which model/brand to get. I found B&H's website to be very informative and easy to use. For instance, I needed to know if the phone would work both in US and India, as in if all the 4G LTE bands are present. The website gave details about the products and also had helpful guides about which 4G LTE bands are operational in both countries and with which carriers. Comparison shopping was pretty easy too, and they have a huge variety of choices. The deals help too...
Date of experience: June 23, 2017
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Thank you for your interest in B&H Photo and for this feedback. We regret your dissatisfaction. When this comment was first published we reached out and asked for additional information about your experience. I am sorry we never received a response from you. It would have made it easier to understand your situation and to determine if there are steps we need to take to improve. -- Henry Posner / B&H Photo-Video