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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I always use bhphoto because their product are very reliable very affordable and informative description.
Free return if I would not like (actually I used twice some third party lens), good free service pkg is another gift
Products used:
Mirrorless camera
Date of experience: July 11, 2021
I've purchased multiple products from BH over the past 23 years. Photo & Video equipment, Macbooks, NAS Drives, Video capture software and some accessories. Never had a problem with a single order or quality issues with the items received, and hence never had to deal with their customer service side:)
The way they provide details about products is very elegant and easy to read & understand even if you are not a professional.
Date of experience: April 13, 2021
I have purchased items from various pieces of camera gear to a beautiful electric keyboard. Selection and prices are excellent and I receive excellent customer service when I have a question. So far I have not experienced a single problem. I recommend B&H often.
Date of experience: February 8, 2018
This is the third time that I have bought items from B&H. Always found that they have the best prices and shipping is always quick and free. Will continue to do online shopping with B&H as I have never had an issue with them.
Date of experience: December 11, 2018
B&H is wonderful for me as a professional photographer. I need equipment often and I live in the suburbs. It isn't always easy for me to get to the city and take the time to shop at expensive camera stores. The prices are excellent at B&H and I value the opinions of the staff.
Date of experience: September 3, 2018
What a great company. I buy all my photographic equipment from them. Honest descriptions of used gear and the best prices on the internet for new and used gear. Still the very best place to shop for photographic equipment. And Free Shipping is a huge bonus.
Date of experience: July 3, 2017
Always pleased to find shopping options at every pricing tier. Not just "Good" "Better" and "Best" but choices available all the way up and down the ladder. Always pleased with the inventory and service.
Date of experience: July 17, 2017
The entire process and experience of finding/evaluating/purchasing products at B&H is the best. The comparison between products feature is pretty good, but could be better. Adding of the small video clips for products is a nice feature. I always come to B&H when I'm looking at or for photo and video gear.
Date of experience: August 26, 2018
Stock, delivery, assistance all first class. Also the packing of shipments is first class.
Over the many years I have been buying photo equipment and supplies over the internet, this is my best experience.
Date of experience: December 13, 2017
Im a photographer, in the market for a switch lite and animal crossing. After a day of searching target, walmart, best buy, amazon and gamestop, i was shocked to see that my favorite camera store had both of them. Im soooo much happier to give my money to B&H than some corporation. BYAY B&H
Ps i got a better price too!
Date of experience: August 24, 2020
While purchasing a camera Backpack from my fiend, B&H Photo simply took my business name from PayPal and attached it to the my friend's shipping address. Now it's not getting cleared from customs cause there is no address proof for the shipping address with the name of my business. The delivery service DHL also understood my problem and told me to get a new invoice with my friend's name and to send a letter mentioning the change. The B&H Photo straight refused my request. Now my product got stuck at customs and will be destroyed after 30 days. My $149 is gone now.
I have never asked B&H to include my PayPal Business Name with my shipping address. Even PayPal is showing the shipping address without my PayPal business name.
Date of experience: May 16, 2019
I can probably count on one hand the amount of camera equipment I HAVEN'T bought from B&H. A majority of the lenses and cameras I've purchased have been used and all function exceptionally well. I find the prices to be fair and it's nice to have peace of mind when I'm buying a used product. I know it's been inspected, and though cosmetically there might be dings and chips, the glass is always flawless.
And the best part is I always hit the expedited shipping minimum so I never have to wait for days for my toys to arrive! :)
Date of experience: August 14, 2017
Great selection of products and fast free shipping. Help/advice if you need it. What more could you want? Looking forward to the just released Celestron motorized focuser. If you happen to be in New York you should visit their Manhattan store.
Date of experience: April 7, 2019
I hope to come in to the store in NY someday. When I do, I will bring plenty of $$ because I know I will spend a bunch... LOVE your interactive website which suggests items that actually make sense based on my purchases. This feature, has helped greatly to enrich my buying experience... THANKS B&H!
Date of experience: November 20, 2019
I love this website. They have the best prices online. I have been using telescope for years now. And i frequently buy accessories. B& h has the best and affordable prices
For example i just ordered explore scientific 68 degree 40mm eyepiece. Their price is 279. Everyone else is selling for 309 including explore scientific himself. Great thanks
Date of experience: August 27, 2017
I have been buying from B&H since the 1970's or longer, they are the best place in the nation to buy photographic equipment. They have the best selection and the best prices anywhere. Over the years I have purchased 35mm, Medium Format, Large Format (4 X 5) cameras & film, scanners, many digital cameras, tripods, filters, camera bags, and all types of other gear. I have always been happy with their service.
Date of experience: August 22, 2017
I have purchased both new and used items (including used Olympus micro 4/3 lenses) from B&H and so far I am very happy with both the quality and the price. My orders have always arrived within the time specified.
Date of experience: January 7, 2020
Past dealings with B&H on some professional products for Video and Audio have been great and is my first place to look on line. I live on the West coast but have visited your NYC store a couple of years ago. Wish you had a store in the Portland Oregon area!
Date of experience: November 26, 2020
My shopping experience at B&H was very pleasant and streamlined. The price was right for the machine that I had just purchased. I have had shopping excursions on other websites that were extremely cumbersome, but, so far, B&H was the best.
Date of experience: September 13, 2020
I moved from San Diego to a smaller town in Ohio. Unlike in SD, good camera stores are hard to come by here. None of the big box stores carry a decent selection of the lenses and mirrorless cameras i'm looking for so B&H is my go to for hard to find photography equipment.
Date of experience: October 22, 2018
When the item I wanted was on sale, they brought it to the top of my list. They let me know how much the discount was and when the discount expired. Easy click to checkout. Great site. Great prices. I keep coming back.
Date of experience: December 31, 2019
They usually have the best pricing and are quick to ship. No problems with any orders I've placed. I haven't had to speak with support so I can't speak to that, but as far as ease of ordering and pricing they're the best!
Date of experience: November 25, 2018
Had to return an item I ordered by mistake. They promptly gave me a return code and there was no problem. I sent the item back and the same day it got there I got a refund via gift card. Very easy and fast to deal with. I reordered the correct item and used my gift card.
Date of experience: January 13, 2020
The most recent transaction was seamless and quick. The delivery in NYC is especially fast and whenever there has been an issue with a transaction, the staff at B&H have handled it quickly and professionally.
Date of experience: December 31, 2018
One of the best - trustworthy - I have been shopping at B&H for all of my photography gear and I have never been let done. They are a wonderful company. The quality of products is strong, the service is quick and professional and they carry everything.
Date of experience: October 18, 2018
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Thank you for your order and this feedback. We regret your dissatisfaction. In brief, any order which involves Paypal has to defer to the information Paypal has on file. We have no control over that. In the future, it would be prudent for you to update your Paypal account information before placing an order online.
During the order checkout process, before the order was committed, we showed the information we intended to apply to the transaction including the shipping information. At that time we asked you to confirm or correct it. Then, after the order was submitted we sent email confirmation with the same shipping information and again asked you to check the curacy.
The package track information is available at https://www.logistics.dhl/us-en/home/tracking.html?tracking-id=794540####.
We regret we were unable, not unwilling, to agree to your request and regret this has caused you inconvenience. Now that you have initiated a chargeback our hands are tied completely and until it is withdrawn we cannot take any further steps in this regard at all.