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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I have just bought a keyboard from them and I have received it. I am glad that i made the right choice because it is exactly what I wanted. I have not had any of the issues I had with some other online shows before and I am glad. They took a short time to it and it was well packed and in godo condition.
Date of experience: October 21, 2020
My wife and I were shopping at B&H for years, both ordering on-line and coming into the store in NYC when we happen to be there (from New Jersey). Store is large with tremendous selection of goods, nice and knowledgeable staff, shipping is always on-time and overall quality of offered products are above average with reasonable affordable pricing.
Date of experience: December 11, 2017
I have been using BH for equipment and advice for over a decade. It is just easy and right. The best story I can tell is when, years ago, I was on film shoot in North Carolina and our Director of Photography realized that he was missing a specific attachment and a lens. Called BH and had it the next morning. THANK YOU!
Tip for consumers:
You can shop around but BH is hassle free both directions and that makes it work it for me.
Date of experience: August 21, 2017
For so many years I have been doing business with B&H and they have ALWAYS had the best price, fastest delivery, and best customer support. No one comes close to providing that level of perfection in the A/V World. Love you guys!
Date of experience: September 25, 2017
I first heard about this company from a photo journalist instructor I had who mentioned that they are the best place to go for DSLR cameras. I have not needed a camera from them but but they have stuff before most competitors.
Tip for consumers:
Call and ask for advice from the staff. And don't buy things based on price I think they might keep their inventory unusually high by keeping older expensive products around whereas others might take those things off the shelves
Products used:
ATEM Extreme
Date of experience: April 22, 2021
Thank you - as always! Immaculate! You guys are second to none! I wish I lived closer - or you guys would have a store in Atlanta!
I would like to sell/trade in several of my older equipments. I will try online in a few weeks.
- Michael Seres
Date of experience: August 12, 2018
A great company to do business with. They have a web site which is easy to navigate and easy to check out. I often check other businesses but always come back to B&H.
I heartly recommend them to others.
Date of experience: March 14, 2018
This is the first time I used B&H Photo. I ordered an Olympus TG4 camera and the more expensive add-on telephoto lens. I received the telephoto lens box with a less expensive fish-lens inside the telephoto box. In addition, there was no paperwork in the box. Seems to me I received a return or refurbished item when ordering and paying for a new item. B&H was happy to send me a return shipping label and replace the item once they received the return. I would be charged for the lens a second time if I wanted it next day air. If time is of the essence, be careful ordering from B&H and check you items very carefully. I was not happy with the outcome of this and will be taking my business elsewhere in the future.
Date of experience: December 7, 2015
I had gone though with this site for buying a new camera for me. This www.bhphotovideo.com service is not giving a proper description about the product. So this is difficult to understanding the product appropriately. Therefore I took www.dpreview.com site for purchasing a new camera. They are giving better details than this site.
Date of experience: November 5, 2014
B&H offers free shipping to the 48 states but there are 50 states in America. Why is Hawaii and Alaska any different? I've always had to pay A LOT in shipping to Hawaii. Recently B&H has been offering free or really really reduced shipping charges to Hawaii. My last order was free shipping and my recent order was $. 16. I usually order from Amazon Prime but if B&H continues down this route I will start ordering from them again. I've spent and a lot of other Hawaii Photographers and videographers (I know) spent a lot of money on camera gear at Amazon that B&H never saw. Smart move on B&H's part in getting Hawaii customers back.
Date of experience: May 7, 2017
My son told me he wanted a "shoulder rig with auto focus" for the DSLR he shoots movies in his film classes with. I had no idea what he was talking about, and his 19-year-old explanation left me a little less in the dark but still a bit puzzled. When I plugged "shoulder rig with auto focus" into the B&H site, however--all was revealed! They even let me narrow the search for what would work with a DSLR. Cross-indexing what I saw on their site, with what my son told me, I bought him the perfect Christmas Gift!
Date of experience: December 20, 2022
I've been familiar with B&H's reputation as the top store in New York (and possibly the US) for camera gear so when I decided to purchase my cinema camera through them and have purchased nearly every other piece of lighting, audio and camera equipment through them. I love the selection of quality used gear as well. I live in the LA area but B&H is still my store of choice, whether it's online or in person when I'm actually in NYC. Their selection and quality service cannot be beat!
Tip for consumers:
Try not to spend your entire life savings in one purchase. B&H occasionally has great deals that pop up with huge discounts on the gear you may be looking for. When they do, make sure to grab them right away before they sell out so you don't miss out on saving 20-40% on a piece of gear you want or you might not get another chance at that low of a price.
Date of experience: August 17, 2020
I wanted to include a soft or hard case for my New KenKo extension tubes with order for free shipping and what he wanted me to buy i didn't like so the on line help said he needed more time to research it, so now i have to pay shipping for it. So I cancelled order. Guess he was to busy to take the time to help me at this moment.
Date of experience: May 12, 2019
My name is Tatiana.
November 4,2015 I issued an order number Orders Invoice # *******479
By tracking code my package is lost in Germany on November 12, and to the Republic of Moldova did not go.
I live in Moldova, in the order is specified the correct address - 2068 Moldova, but the postal service DHL sent my parcel on the island Maldives.
I wrote a letter asking to give me back the money under the order number # *******479 more December 2,2015.
From the 2nd of December, I wrote many letters asking me to return the money.
I receive all the time only promise that I will soon get my money back., but the money is not returned.
I have not received my order, no money.
Date of experience: December 22, 2015
Thank you for your order and this feedback. We regret your dissatisfaction and apologize for the shipper's error. A refund has been entered into our system and transmitted to your bank earlier this month. For additional information please contact cs[at]bhphoto.com^hp
Very fast to order new battery for my camera. Web site easy to navigate. I was able to find the new battery for my D500 in a matter of minutes. Only took me another couple if minutes to check out. Very fast and easy to complete the process.
Date of experience: June 19, 2019
Prices outstanding & service impeccable
Largest selection photography. Videography. Store with excellent electronics as well
With PayBoo they beat most Ebay dealers & Walmart/Amazon
Been doing business with them since before they left Chelsea for Midtown... the Chelsea store was a trip, but the Midtown one much, much nicer;-)
Tip for consumers:
PayBoo works a charm
so far
Products used:
TNTC
Date of experience: September 9, 2021
Purchased a fabulous camera and keyboard kit for the holidays! I couldn't be happier with the product options and price point each time I shop B & H, you can look elsewhere but you will come back to B & H!
Date of experience: December 4, 2018
Not only does B&H Photo Video have everything a filmmaker needs at great prices; the website is structured to quickly find products, training, and support. B&H Photo Video is definitely my first stop for quality production and post-production equipment and software.
Date of experience: March 13, 2018
Needed to round out an order for a sd card for a zoom h1n that i got second hand from B&H. 4 packs of guitar strings justifies the 3.99 shipping that would have happened with just the card. I ordered a 64gb card initially that is too big for the zoom, but that fit in the a5000 i got at a pawn shop that i use to illustrate this review.
Tip for consumers:
get all your supplies from B&H, if they don't have it in stock you don't need it.
Products used:
ernie ball
Date of experience: December 2, 2019
Have been a long time customer - It's the best experience with a business I've had. I live in California but it feels like I get the brick and mortar experience at my house. The first order I ever placed I was shocked when an employee called me to discuss my order I had just placed, noticed two accessories I purchased weren't compatible and helped me get what I needed to make it work. They didn't just accept an order and throw it out the door. During the holidays, the FREE next day air has been amazing - I don't know how they do it.
Date of experience: December 20, 2018
Apple Pay just streamlined checkout to be a popup on my browser and a pop up on my phone. I clicked ApplePay for payment and then tapped my thumb on my phone and payment was completed. B&H has embraced the future of payments.
Date of experience: December 3, 2017
I can't believe how easy it was to point, click and checkout as a guest. Instead of making me jump through hoops to create a profile I instead checked out in what was easily the fastest transaction I've EVER conducted online.
BECAUSE it was so easy B&H will now be getting my business on a regular basis. Thanks for such a kickass experience!
Tip for consumers:
If you're on the fence, get off and commit to shopping at B&H I can't get over how fast and easy the experience was.
Date of experience: May 19, 2017
I have been a professional photojournalist for nearly 50 years. During my magazine career, my employer--National Geographic--provided all of my equipment. S a university professor and freelance, I have been a dedicated B&H customer.
Date of experience: May 11, 2018
B&H is my go to store for Photography Equipment, Electronics, Computers and Accessories, and Optics. I am never disappointed with their products, their easy to find website, and their competitive pricing. I really like using there payboo store card.
Date of experience: November 4, 2021
I've purchased a lot of my gear through B&H over the past ten years. Recently I purchased a light that clearly displayed the accessories included, but when I received the item, one of the accessories was missing. When I contacted B&H to see why, they said that it wasn't included and I should have read the fine print. The accessory was NOT grayed out in the featured images and was clearly shown as part of the purchase. The customer service person was not helpful in slightest and only said that he would bring it up to their Internet team. I checked back a week later and the image is still posted misleading new buyers. I feel that hey should have honored their mistake in visually misleading my decision to buy the item and at least sent me the missing part. They did not. If this keeps happening, I'm going to think about shopping elsewhere online.
Date of experience: November 8, 2018
Thank you for your order and this feedback. We regret your dissatisfaction. Please email your screenshot and the B&H order number to henryp[at]bhphoto.com TIA
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We appreciate you interest in B&H Photo and this feedback. I am sorry for your dissatisfaction. If our sales associate suggested an item which qualified for free shipping, that qualification would not be removed later. We offer free shipping for thousands of items. -- Henry Posner / B&H Photo-Video