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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Its' hard to review your product once its order, if you have some possible order in the past, you have to move them so it is bit pain in butt, because you do not want to deleat them, but not ready to buy them
Date of experience: December 16, 2019
This is not specifically a review on B&H but on their choice to choose Comenity for their new PlayBoo credit card.
Comenity will use Experian for a credit report only. Due to the T-Mobile hack and my information now in the dark web I froze my credit through Experian. Other companies will and have in my case used other agencies credit reports to verify credit. Comenity will not. B&H has now lost me as a customer over this.
Date of experience: February 16, 2022
Marcia: Thank you for your orders and this feedback. We regret your dissatisfaction. Our Payboo FAQ lists three credit agencies, Experian, TransUnion, and Equifax. The bank may use one or another or all three and do not tell us which in advance. The links on our FAQ let you unlock the credit bureaus temporarily so your application can be processed without incident. You can continue shopping here and continue our relationship without submitting a Payboo application if you prefer. There's really no reason for us to have lost you as a customer under these circumstances and I hope you will reconsider. -- Henry Posner / B&H Photo-Video
Tried to pricematch a CPU with them that was $50 cheaper at Microcenter and they wouldn't match it because the lower price wouldn't make them as much money as their marked up price. They told me the price was locked and then ended up lowering the price of it by $30 several days later so apparently they lie to their customers. I would shop at Microcenter for better deals on computer parts and would not shop here again due to the poor customer service and pricing.
Date of experience: November 17, 2021
I just did a side-by-side order of a video encoder (Amazon and B&H). Long story short, I went with B&H because--while the price on Amazon was originally cheaper--I paid less as I don't have to pay taxes and I don't have to pay for shipping to get it here on the same day (free two-day shipping compared to $20+ two-day shipping).
I've used B&H many times before. I wanted to check multiple places to make sure I was getting the best price. I'll save myself the time next time and just shop on B&H!
Date of experience: November 6, 2017
I recieved a defective battery so I opened a return RMA and sent the battery back, I never got a refund. I used thier return shipping lable, the item was delivered with a signature and they will not refund the payment. Been fighting with them for 4 months and I give up. It's not the $10 its the principle of the matter. They should stand behind thier products and do the right thing. Update: Thats great, this has been going on since July 2022, I show proof that the item was returned and they just fought me, denying my refund over and over, until thier bad customer service practices are exposed publicly by my review, then all the sudden they take notice and finally refund me. If no one was watching, they never would have refunded me. It probably cost them way more than $10 in labor for all the months or fighting me and denying my refund for 4 months, certainly wasted a ton of my personal time, ALL OVER $10. Its not the money but the principal. I won't be shopping there again, EVER!
Tip for consumers:
Do not buy here, if there are any problems they will do nothing to help you and they don't deserve your business. Look at all the negative reviews saying the same.
Products used:
a battery
Date of experience: November 29, 2022
Web No: 1084947275. Todd: Thank you for your order and this feedback. We regret your dissatisfaction. The item you ordered and then returned cost $5.95 + shipping + sales tax. As a gesture of concern for your satisfaction we have today issued a 10.67 credit to your Paypal account. -- Henry Posner / B&H Photo-Video
I've purchased MacBooks, cameras, and accessories for both photo and computer products. Prices are excellent, shipping is fast, and the website is very easy to navigate. Excellant company to deal with!
Date of experience: November 27, 2012
I'm new to the video world and need a lot of gear, of course, and a friend and pro photog Robert Young, insisted I look at B&H. Best advice I could've gotten. B&H reminds me of Apple, in that they not only sell you the best gear, but they have support people who are knowledgable and willing to explain things to newbies like myself. 30 years in the music biz and I'm just now discovering video. Thanks, B&H.
Date of experience: June 20, 2017
I could recommend your site to anyone and have no reservations. There is always a nitch here and there if you have the time and patience to find them, however, time is of the essence at work, I'm the only I. T. Person in a medium size company. I have to find what I need and be confident that I have a fair supplier. Not only that if, and I mean if, i have a problem I know where to go back to. Thank you To All at B & H.
Date of experience: April 11, 2019
I chatted with two specialists, one in Film (to get information) and one in Customer Service (to correct an order mistake I made). Both were quick and excellent, especially since the New York folks were running up against shabbat closure time..
Date of experience: November 4, 2022
Overall, B&H is great for professional photographers and videographers. I live in Europe and unfortunately I pay A LOT of taxes and shipping cost. But I haven't found anything else yet that matches this store's variety of products and quality service!
Date of experience: June 7, 2017
I love shopping at B&H, they are great with the products they sell in person as well as on the Internet plus fast and free shipping! However, honestly I am not sure about their customer service, I just hope its also great, but I have never yet dealt with their customer service, and in retrospect its great in itself!
Date of experience: March 11, 2020
I reached out to Sales Department at B&H Photo Video and Pro Audio because I wanted to find a comparable product sold by B&H for one sold on eBay.
Dante M did the research and gave me the information pronto. Comforting experience!
Date of experience: October 9, 2018
B&H supplies all the hardware for my live streaming snow cam business and I couldn't be happier. Prices are great and customer service is second to none, I will continue to use them for all my business. Go to pasnowcams.com to see their products at work.
Date of experience: December 26, 2017
Very satisfied with the purchase. The adapter fits on my Nikon D3100 very well. Now all the Minolta MD and MC lenses are having a second life. I can use all of them on the Nikon. And they work very well in Manual mode. B&H shipped the item quickly. The price is very reasonable. The emails are very informative. Thank you very much.
Date of experience: May 29, 2017
Always a great selection and reasonable prices. You may find it for less elsewhere but you will not have the reliability of a great retailer, and you will recieve yur. They stand behind sales and do not try to up sell you things you don't need. I have been a loyal customer for 20 years.
Date of experience: September 6, 2017
Hello. I do love BHphoto. They have everything I need except humus. I do like humus. Why don't they sell humus? I do not know. But I do know if they did sell humus then BHphoto would have EveryThing I need. But hey, no one is perfect, right? But BHphoto is real close. Be safe and take care of the world. It's the only one we have. Hugs.-d
Date of experience: May 22, 2020
I am a longtime B&H customer. I have dealt with various departments at B&H, and they always handle each situation in the proper manner. Thus, there is really not much to say other than I feel that B&H is the best, and that is why I patronize B&H for my photography needs.
Date of experience: June 1, 2020
Was looking for a simple portable MP3 player that would allow me to fast forward or rewind audio books. B&H had a Sandisk player that fit the bill at a reasonable cost and I qualified for expedited shipping. I have used B&H for much of my audio and photography shopping and have never been disappointed by the quality of the products or service I have received.
Date of experience: January 1, 2018
I couldn't find it elsewhere. The manufacturer said to go to B&H. I did. It took less than a minute to complete the order. I am in Maryland and wouldn't be surprised to hear the delivery truck pull up at any minute. B&H has never let me down.
Tip for consumers:
Do it!
Date of experience: September 24, 2019
Perhaps above all else I appreciate B&H Photo Video's high level of professional expertise and responsiveness when I have questions about products. I am assured by dealing with America's #1 photo video company that I will receive value. I might add that I have been a B&H customer for years.
Date of experience: May 9, 2018
Needed a Macbook and the tax at best buy and amazon were putting me over my budget, but a friend said that BH Photo has the same price and does not charge tax in any state except NY. Bought form them and it came quick and will use them in the future
Date of experience: April 26, 2016
Today I got my Canon 400mm F/5.6 L lens. But I am not happy at all, because they sent me a USED lens for the price of the brand new ones. Interesting, this #$% happened second time for me. First time they sent me used 50mm lens while I paid for the brand new lens. Then, I thought it was just a mistake, but now I start thinking this is their business model. Buyer, beware!
Date of experience: September 23, 2014
I buy them from another country, I bought a laptop which arrived in perfect conditions, in the stipulated times. Now buy a Linksys EA8500 and I hope to repeat the experience, for me are highly recommended
Date of experience: September 18, 2017
B&H shopping is a five Star Rating is the result of thousands of customers who find their B&H shopping experience as nothing less than outstanding. Beginning with helpful pre-sales assistance through the final sale, customer satisfaction is the hallmark of the B&H Photo shopping experience. They are extremely reliable in their shipping and they always have US warranties.
Date of experience: September 13, 2014
A little disappointed right out of the box. They worked well with my 24-70mm, not as good on the 70-200mm, and not really great at all on the 200-600mm. Maybe with more time I will get better but the autofocus does not work very well on the longer telephoto zooms. Hopefully with time I can learn how to tweak them a bit.
As always with B and H the product arrived quickly.
Date of experience: July 26, 2020
Thank you for your comments about our service and the product you purchased. Your 5/5 star rating for service is gratifying. There is a place on our site in the item/s product detail page where you can submit a review that's specifically about the product itself. Your comments there might be more useful to others than those posted here. -- Henry Posner / B&H Photo-Video
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Thank you for your order and this feedback. We regret your dissatisfaction. I will share this with our website design staff for them to consider. -- Henry Posner / B&H Photo-Video