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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
In my experience, if B&H Photo Video doesn't have it ... you probably don't need it. Their selection is extensive, prices are competitive, and shipping has typically been quick.
Date of experience: September 17, 2018
Always got things quickly. Living in Illinois. Product comparison and feature filtering is better than any other site I have been to. One of the greatest sites of all time!
Date of experience: September 4, 2017
Very convenient but also B&H has so much more selection of product than
Other sources. I have bought a number of photographic products from them before and have been extremely pleased each time.
Date of experience: September 4, 2017
Whether I'm in store or shopping online... it's always an easy process to search and find what I need quickly. The checkout process is seamless as well.
Date of experience: August 30, 2017
Call in an order, and they know what they're doing on the other end. They'll do whatever they can to help if you're in a jam, too. Never messed up my orders, so that requires 5 stars.
Date of experience: August 28, 2017
They always seem to have the best pricing with great customer service. I've used them very opportunity that I can and when I don't understand the description online, they're only a phone call away.
Date of experience: June 25, 2020
I have been doing business with B&H for close 30 20 years. BH has never been failed my trust to them. It is one of the main reasons that kept me to enjoy their wonderful service.
Date of experience: October 22, 2018
I have never been disappointed in the quality service from this store. Staffed by professionals that know their business and their customer relations are excellent. Thank you!
Date of experience: September 17, 2017
Best prices, best website, easy navigation, fast free shipping, informative reviews, etc. Been buying from these guys since 1991 (before the internet commerce existed).
Date of experience: September 17, 2017
These guys are the best... great prices quick free shipping how can you go wrong. In the last 20 years I think I had to return 1 or 2 items and it was no problem. Fantastic!
Date of experience: October 11, 2018
It is so easy to research products, compare prices, place an order, and choose shipping options from B&H. They are my number 1 go to for all things electronic!
Date of experience: May 14, 2019
Shipping is pretty much the same as Amazon Prime without the yearly fee and better availability of photography equipment. Have been very satisfied with B&H.
Date of experience: October 30, 2017
My favorite site, easy, fast the right price what more can a professional ask for.
I have been doing business 25 years never had a problem with anything.
Date of experience: October 18, 2017
This is my first purchase from B&H. Their website was helpful in making may choice but above all I am relying on their stellar reputation and flexible return policies.
Date of experience: November 15, 2017
Good pricing, wide variety of product choices and fast delivery. The products are very high quality at reasonable prices. Long history of buying from B&H.
Date of experience: November 14, 2017
I've ordered a lot of items over the years and have always had great service. I also trust the reviews more than other sites because B&H customers tend to be more knowledgeable about photography.
Date of experience: November 12, 2019
I shop around, but I always come back to B&H. Great site, free timely shipping. Really cool: Deal flyer emails sometimes get me some deep discount surprises!
Date of experience: November 15, 2017
Always ship quickly and has great selection. Usually matches amazon sales. Highly recommended.
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Date of experience: November 28, 2017
Fast shipping! Great Prices! Ordered Monday choose Next day shipping, arrived Tuesday morning as expected. Bought several times from B&H all my orders got here in time!
Date of experience: November 22, 2017
B&H just does it right. Easy ordering, abundant information, helpful reviews, competitive pricing. I cannot think of any on-line ordering experience that is better.
Date of experience: August 27, 2019
Everything photo under the sun at a good price and help from real people if you need it. The few returns I have made over many years went smoothly, with out a glitch.
Date of experience: December 5, 2021
As always knowledgeable sales people who give out expert advice and most importantly the right information so I can buy exactly what I need with no problems.
Date of experience: August 7, 2020
Whether you are looking for advice about a product or just checking to see what's new, B&H is a great resource. I've had very good experiences with all my purchases.
Date of experience: December 12, 2017
The free expediting shipping with great price and good customer service keeps me looking here ;). But having to use 100 characters for a review is a little silly :)
Date of experience: December 28, 2017
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