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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
B&H Photo continues to have excellent price points on products along with a large selection making it easy to order. They also were a qualified Rode seller.
Date of experience: February 5, 2020
I've been shopping with B&H for decades. Great service, great prices and super fast shipping. I just ordered an item here for $50. Same item is over $70 at Amazon. These folks rock!
Date of experience: December 4, 2017
THese folks only offer quality guaranteed merchandise and ship it so it arrives promptly and in most instances shipping is free. What more can you ask for.
Date of experience: November 27, 2017
I have used B & H for all my photo needs, everything arrives on time. They are super to work with they answer all questions. Staff is helpful and knowledgeable on there products.
Date of experience: December 27, 2017
I love shopping with B&H! Every purchase has gone off without a hitch. The quality of products is great and items always arrive quickly. I will continue to use B&H and happily so!
Date of experience: November 30, 2020
Great prices on the best equipment. B&H Always delivers, If there's ever a problem they will fix it. I've never had a problem with returns or exchanges.
Date of experience: March 6, 2020
Informative, excellent descriptions and capabilities. Nice pictures. Good selection to choose from. Free shipping was a welcome surprise. No confusion, no time wasted. Nice site set up.
Date of experience: May 4, 2017
I´ve bought several things and it´s really fantastic! A great website where you find a wide variety of products at very good prices and with immediate delivery.
Date of experience: May 5, 2017
My orders are always delivered on time and in excellent condition. I have never had to complain about a shipment. Highly recommend B&H to all who want reliable ordering and shipment of goods.
Date of experience: April 8, 2018
No matter if I call or use the online chat, the customer service at B&H is just the best. It's rare that I ever have a problem with anything I've ordered, and mostly it's been my error in ordering the wrong thing, but B&H is always extremely accommodating about helping me with returns and guiding me in the right direction. I think I ordered one thing through Adorama before going right back to B&H because the customer service just wasn't the same.
Date of experience: May 23, 2017
Best prices around and easy web site to check out with. I will definitely buy from here again.
I have used this company several times over many years. They are here to stay.
Date of experience: December 3, 2019
Fair pricing, consistent inventory, fast, no grey market, and great selection! I always begin looking at B&H for first look and pricing on all current photo/video/tech products!
Date of experience: May 16, 2018
I always check B & H first! Turns out, they always have the best prices for the items I need. Quality products every time! Fast and efficient shipping outside of US as well.
Date of experience: June 7, 2017
I have ordered from B&H before and My order was shipped and received on time, and my camera was exactly as requested; New, and in perfect condition. I highly recommend ordering from B&H and I will do so in the future.
Date of experience: June 25, 2017
Never had any problem with any order. Buy all my camera equipment from B&H. Returns have been easy and hassle free. Prices are competitive with other suppliers.
Date of experience: July 6, 2018
I have been ordering from them for years (20+). Great tech support and information one stop!
Only one mistake recently and FedEX was to blame. Rich A.
Date of experience: July 31, 2018
I've bought several things from B&H now and been pleased with the experience each time. Good value and crisp service with a helpful interface. Hard to beat.
Date of experience: July 13, 2017
Fast delivery great service. I have been using B&H for years now without problem. Their online tools let me find the product I am looking for quickly.
Date of experience: August 22, 2018
Having bought from them before, excellent website, best prices, fast delivery. B&H does it right. New product properly boxed/packed. All on-line sellers could learn something from B&H.
Date of experience: September 5, 2018
I have been ordering from B&H Photo for years and always appreciate their efficient service. I love all the shipping options, product variety and great prices. Everything I need is in this store.
Date of experience: June 3, 2020
Love doing business with B&H Photo. Quality products with excellent service. Had one of the old credit cards which I used often. Now with their new credit system, just made my first purchase.
Date of experience: August 4, 2022
Always have been pleased with this company. No complaints at all. Products are always as they say they show on their website. You can trust these people.
Date of experience: April 1, 2019
Excellent selection of Cameras, accessories and Telescope equipment. Large inventory, they never seem to be out of stock. My goto place for Astro equipment. Fast delivery too!
Products used:
Telescope accessories
Date of experience: June 8, 2022
I always check B&H first before making any electronics service. Their shipping service is almost too speedy. So far my experience with customer service has been great.
Date of experience: September 12, 2018
B&H provides excellent customer service and has competitive pricing for most items. However, the search features of the site could be improved for a better user experience.
Date of experience: October 28, 2020
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