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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Merchant had item in stock when several others did not. Online purchasing very, very easy. Item delivered on promised date. Experience making this purchase was great.
Products used:
IPAD
Date of experience: December 9, 2021
Always find what I'm looking for, easy checkout. The wish lists are especially nice. B&H is my first choice when looking for photography/video gear and reviews.
Date of experience: March 20, 2018
Great selection, competitive prices, prompt fulfillment, not to mention a great web site that makes it easy to find stuff I'm interested in. Love these guys!
Date of experience: December 17, 2020
The selection of photographic equipment is amazing. Excellent prices along with fast shipping. Also really like the reviews from other photographers - helps in the buying process.
Date of experience: June 24, 2018
One stop source for all your electronic needs. Ordered photography equipment, laptops, software, and cell phone accessories and have never been disappointed. Fast and friendly service.
Date of experience: June 29, 2017
An excellent selection of specialized products for all tastes. Prices vary, depending on the brand and quality of the model, but in general not too overpriced.
Date of experience: December 24, 2020
B&H has been my go-to for photographic and computer equipment for about 20 years. They are fast, reliable, honest, helpful. What more could you ask for?
Date of experience: December 16, 2019
I've been a customer of B&H for many, many years. The fact that I keep coming back again and again says it all. Hard to think of any equipment in my pro kit that I didn't buy at this great store.
Date of experience: October 22, 2018
What they sell is priced lower than A->z. This is not the first time I've bought from them. I've found it easy to find what I need and their delivery is reliable.
Products used:
Printer, scanner
Date of experience: December 30, 2021
I purchased a photo album from B&H on May 13th. It is now June 27th and I still do not have the album. B&H is still offering the photo album for sale with a 2-4 week delivery time frame. I paid with PayPal on May 13th. B&H took my money on May 13th. I still don't have the Photo Album and they have had my money since May 13th. There Customer Service stinks. They have no idea when I am going to receive the photo album. I finally told them to cancel the order and return my money which they have not done yet. I could have purchased the same album elsewhere. I thought B&H was reputable but apparently they aren't!
Date of experience: June 27, 2020
Shopping with B & H has been and remains consistently good for me. Here I can get good deals and save on shipping cost. When more help is needed the communication is helpful and trustworthy. Thanks.
Date of experience: August 14, 2017
B&H Provides plenty of information to help in making a decision on which product to buy. I have used B&H many times and would recommend other buyers to give it a try. You won't be disappointed!
Date of experience: November 11, 2019
Their website is easy to navigate. They were the only one that had what I wanted in stock. The price is good, and shipping was free and quick. It was a pleasure doing business with them.
Date of experience: May 7, 2017
Love B&H. Their site is easy to navigate and all of their products are excellent. They're the place I go any time I need to make a purchase of new gear for my photography business. Thanks!
Date of experience: August 27, 2021
I am a High School photo instructor, I buy TONS of photo gear and equipment... B&H service is consistently lame... it sucks... the reps that I talk to are arrogant and condescending, less than helpful and rude. I recently had an issue with a tripod that I bought from them, they told me to contact the manufacturer, when I asked for the number, the rep told me to google it.
I AM PREPARING TO SPEND 25,000 ON NEW CAMERAS FOR MY DEPARTMENT AND
I WILL NEVER BUY FROM B&H AGAIN.
Date of experience: March 9, 2011
Huge selection of products, very fast "FREE" expedited shipping, great customer service and great return or exchange services. Very fair pricing.
I see no need to look any further then B&H Photo.
Date of experience: August 8, 2017
The man who answered did not know what I wanted even though, in fact, you do carry the item. I had to ask a friend who gave me the proper link. Then, of course, it was a very easy order.
Date of experience: September 12, 2017
It is so easy to shop B&H. I've always found what I need and never had to return anything! I have bought several cameras and a lot of accessories from them.
Date of experience: September 11, 2017
Competitive prices, great website interface. Free shipping when I didn't expect it. Thanks B&H!
Only thing I don't like is the 100 character minimum in the review section. Why is this?
Date of experience: September 27, 2017
Have made quite a few purchases from B&H and have always received reasonable prices and fast shipping. And they carry just about anything in the photo / electronics category you would want.
Date of experience: October 19, 2017
I have ordered many items from B&H, and have always gotten quality equipment. If necessary to return an Item, there is no problem. You do have to pay the shipping fee.
Date of experience: March 5, 2018
Always have what you need and a live person who knows the hardware & software that you can ask questions before you purchase, recommend another choice if you are comparing items,
Date of experience: June 8, 2017
Great service, very little wait time and very polite folks. Nice to speak with people that know what they're talking about. I'm very satisfied with B&H Photo Video.
Thank you,
WB
Date of experience: March 24, 2019
Superb website, prices and service. Items on website are professionally described and presented in an easy to navigate site. I look elsewhere, but one can not beat the service at B&H.
Date of experience: June 19, 2017
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Re B&H Web No: 106297336 Thank you for your order and this feedback. We regret your dissatisfaction. We are sorry the ETA provided to us by the vendor has turned out to be over-confident and appreciate your patience. Unfortunately there is no in-stock direct replacement or alternate for the Pioneer photo album cover you ordered. We get ETA information from our vendors so when it is inaccurate or unavailable, it is the vendor, not B&H, which is responsible for the lapse. You may want to ask customer service to change your payment method to a credit card in which case we would refund the current payment and not charge your card until the item actually ships. -- Henry Posner / B&H Photo-Video