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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
From product deals to customer service, B&H Photo Video has been my favorite to deal with since I've been doing photography. Great selection of products and the best prices.
Date of experience: July 11, 2017
I have found that B&H have helped me in so many ways as being a beginner in taking photo of nature and in keeping me happy with new things for my 6 cameras. Thank you in the education.
Date of experience: October 29, 2018
B&H is by far the best source for my Photo/Video needs. It's a super easy site to navigate and get the necessary information. Plus, the prices are great. I highly recommend B&H to everyone!
Date of experience: January 4, 2018
As a retired photography professor I've recommended B&H to hundreds of students over the years due to the great service and honesty of the firm. I would never consider another source for my needs.
Date of experience: February 18, 2020
I've ordered quite a few things from B&H and have never been disappointed. Even on the rare chance something's wrong with the order, they are fantastic to deal with and make the situation right!
Date of experience: June 27, 2017
Always super helpful and knowledgeable of their products. Any issue I have ever had with things that I have bought from them were solved with one phone call. Would recommend them over amazon 7/5.
Date of experience: July 9, 2018
Quickly able to place an order for needed items. They do a great job of keeping you up to date on items stock availability. Pleased that availability is now in time for the Holidays.
Date of experience: November 17, 2022
Well organized web site where things are in logical categories. Most web sites are laid out by morons with absolutely no cascading logic capabilities.
Date of experience: November 28, 2017
Always good products with consistent delivery. Very good selection as well. I have used B&H repeatedly over a decade and always been extremely satisfied.
Date of experience: April 14, 2020
I'm used to buying cameras here. They demonstrate good service and the way they treat me as a client is also to my liking.
Date of experience: June 13, 2023
I trust their experience. Always reliable.
I have ordered from B&H many times over the past 13 years and their service has always been exceptional. Orders arrive ontime and correct.
Tip for consumers:
They close on the Sabbath.
Ask if you have questions regarding the sales or products. They are very knowledgeable.
Products used:
Camera equipment.
Date of experience: March 7, 2021
They are one of the most, if not THE most competitive photo/video stores out there. My local store in my home state of Indiana has trouble competing with B & H prices, but most importantly the amount of gear B & H has in stock.
Date of experience: June 30, 2017
I've had excellent online experience with B&H. Easy to use on line catalog system, and shipping and communication couldn't be better. Received as indicated by estimated date. Keep up the great work!
Date of experience: September 14, 2020
For black and white photographic supplies, this is definitely my go-to store. You can get things that just aren't available anywhere else! Delivery is always prompt, too.
Date of experience: August 9, 2017
GREAT PLACE TO SHOP... BEEN DOING SO FOR YEARS... THIS WAS ON LINE BUT CLERKS ARE SUPER HELPFUL. EVEN WHEN ONLY SEEKING ADVICE THE HELP IS CORRECT AND SUPER SINCERE... I WAAS HELPED VERY MUCH WITH MY USED TRADE IN STUFF
Date of experience: October 29, 2019
Received excellent help with my digiscoping questions. Customer service rep was patient and helped me select everything I needed based on my existing equipment. Thanks!
Date of experience: January 27, 2019
I have been ordering from B and H for 15 years and never had an issue that wasn't immediately resolved! Great customer service, good prices, love the web site.
Date of experience: August 30, 2017
B&H is a great choice for photographers and videographers who are looking to purchase quality gear at affordable prices. Their customer service is outstanding. I highly recommend them.
Date of experience: November 24, 2020
The Best Gear, at the Right Price, and a 30 day return policy. How could you go wrong? Photo, Video, Audio & Entertainment, all under one roof!... Joe Prete
Date of experience: November 30, 2017
Googled a product that had went up in price on Yamazon - quick, easy transaction for less money! B&H is well known and respected in the photography/photographer world.
Date of experience: November 30, 2017
Carrying just about anything you could wish for as a photographer and filmaker.
Easy ordering, helpful and knowledgeable advice, free shipping big help. Why go elsewhere?
Date of experience: December 20, 2017
Anywhere from the casual amateur to the dedicated professional can find everything they need here, including excellent service and support for all you photog needs!
Date of experience: December 13, 2017
Every time good shopping. I'm not a photographer. My wife, she is. I help to supply her. Your website helps me a lot, and yours limitless warehouse. Brooklynn
Date of experience: December 20, 2017
This is my 2nd time ordering with B&H. First time was fantastic. Had a good chat online about the products I ordered, everything turned out to be accurate. Very happy.
Date of experience: October 17, 2018
Always easy and a pleasure. I've been using B&H since around 2000. There is a reason one keeps going back to the same place. No hassels. Good service.
Date of experience: March 7, 2019
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