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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Early Black Friday buy and the item was actually in stock.
Our old iPad was getting slow and wouldn't even handle any IOS updates from 9.0.
Great value and price.
Date of experience: November 13, 2017
Great company. I"ve been shopping with B&H for years. They are one of the best resources for my business. I can't say enough about the company.
Sincerely grateful patron.
www.chikephotography.com
Date of experience: September 16, 2019
I have worked with B&H for many years new equipment used equipment they have always offered the best advise and countered conflicting advice they are very profresionalism in doing so.
Date of experience: July 16, 2018
We've been loyal customers for over 40 years. B&H earned that loyalty throughout those years with good products, good service, and good prices. Never a problem. Never a complaint.
Date of experience: January 23, 2019
Buying a filter to use for the solar eclipse in April was fast and easy. B&H is the best in the business for camera equipment and accessories!
Products used:
Photo lens filter
Date of experience: March 12, 2024
Good product, nice price! Website is designed very well, very fast, best purchase experience I have had. Have live chat support. 5 stars. I am sure I will purchase more in B&H Photo Video.
Date of experience: December 21, 2017
I am excited to find this product on sale looking forward to using it. I chatted with the sales rep. And he was very informative. I believe I purchased the best one for me.
Date of experience: December 18, 2017
I always enjoy ordering from B&H. Always have a great selection of products, and they always seem to be in stock as well. I hope to visit your physical store sometime in the future.
Date of experience: December 31, 2017
I have made many orders over the last 3 years with B&H. I always get fast shipping and quick friendly replies with order corrections. I will continue to look to B&H for future investments.
Date of experience: July 10, 2020
B&H is probably one of the best, if not the best store regarding photo and video equipment. They have more items than most and the prices are decent. Customer service is great. Highly recommended.
Date of experience: June 7, 2019
They will have everything you need and no high sales tax for me, as well. This power supply is super efficient and is modular and contains the power that most people could ever need.
Date of experience: March 7, 2018
I still look around the web a bit for equipment and supplies, but always wind up back at B & H. 20+ years of buying, they're still the best quality at the best price.
Date of experience: December 14, 2020
I've ordered cameras, lenses, flashes, and now some photo paper and printer ink. I've always been able to find what I need, and the orders have always arrived complete and in a timely fashion.
Date of experience: May 13, 2020
You have an easy to navigate site and very helpful and really know their stuff. One rep explained me an entire computer concept which really helped me make a better decision what to purchase.
Date of experience: July 10, 2018
Happy with staff when needed via email. B&H have that sense of urgency that lacks with other companies. I get product quicker from the East Coast than where I live on the West Coast.
Date of experience: November 9, 2020
They have always been helpful! Even when I need to make changes or returns, they are always helpful which is why I always come back when I need something!
Date of experience: April 12, 2021
I liked the free shipping with no tax and everything I needed was in stock. This is the way online shopping is supposed to be - a few clicks - wait a few days and you have your stuff
Date of experience: July 30, 2017
This was my first purchase of better 5.1 speaker systems by Martin Logan (2) ESL 8" towers, (1) Motion 50TX center, (2) Motion 35TX bookselfts and one Dynamo 1000W subwoofer.
I love the system, but I love the support from B & H more. I had specific question about a wireless amp and the overall pairing of these speakers.
B & H technical support reviewed the system with me and got a Martin Logan technical support person to review the system on a three way phone conversation. Now that's service folks. We were all were in agreement and I pulled the trigger.
Date of experience: November 26, 2017
I have been buying from B&H for some years. I don't order often. When I do I know I am getting excellent products at reasonable prices. I have never had a problem with purchasing or check out.
Date of experience: December 17, 2017
I like being able to speak with an expert when I am deciding what to purchase. I don't have this option at Amazon. B&H always has the best pricing, with superb support. I don't even look elsewhere!
Date of experience: September 10, 2019
This place is so good i went to the store when i went to nyc, it was better than expected. Not necessarily the absolute cheapest, but good stuff at a fair if not cheap price reliably delivered.
Date of experience: January 31, 2018
Really easy to find what I was shopping for. The search can be tailored to look for multiple brands of the product I wanted or just one brand. The web page is laid out in an easy to use fashion.
Date of experience: July 6, 2018
B&H often has some great prices with FREE Shipping. They have "Made My Day" more often than not. A Mavic Pro Fly More Combo -- slightly used -- at the price of the standard kit is a BARGAIN. Thanks, B&H!
Date of experience: July 26, 2017
Wishes of peace and joy from our family to yours
Sending you this present with my heart and with that youll be happy in fullest measure. May the happiest things always happen to you?
Date of experience: July 13, 2017
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