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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I love visiting and shopping at B&H for most of my photography and videography needs. Their prices are kind of the gauge one can make in the market these days, almost a standard for purchasing something brand new. Some items may be able to be purchased elsewhere for cheaper, but I have a sense of confidence when purchasing through B&H that I am getting a quality product, and if it's not up to par they will do what they can to fix it (although I have only ever returned one product because I purchased the wrong item, I have read comments that have talked about their exchange policy for damaged items and it seems to be a fair process). I would recommend using B&H if you're looking to purchase brand new gear because you know you will be getting it from a company that works directly with the manufacturers. Having visited the store in NY in person as well, it just seems like B&H truly knows what they're doing in this ever developing modern world. They offer a very easy to use and browse website, items usually have ample descriptions and offer all details and are very specific so it is easy to find the exact item you are looking for, prices are fair for purchasing something brand new and they offer deals very often on brand new items that are very tempting, and they offer very fast and prompt shipping. I've never had an issue with any of my orders that I have made through them. I have to say, I truly love B&H.
Date of experience: July 31, 2019
Get great deals on PC parts here and hope to get all of my future camera needs here as well. Couldn't create my content without them and the fast delivery makes replacements worry free.
Date of experience: November 3, 2020
Very easy ordering process. Excellent product selection. Very pleased with transaction and like the PayBoo payment feature which saved me money on my transaction.
Date of experience: May 13, 2020
Easy access to the website and information on the product was easily accessible. I have ordered from B&H before and it continues to be a reliable source to get electronics.
Date of experience: August 2, 2017
My best experience for the type of products that I purchase here. These products have been mostly photo gear, but some have been computers and accessories.
Date of experience: September 10, 2017
I am always confident that I will be ordering the correct product when opting for the live chat. The staff is professional and very knowledgeable. Pricing was very good too!
Date of experience: September 3, 2017
Very user friendly website. Too many websites require the user to jump through so many hoops. B&H's website is simple, clear and direct in its approach.
Date of experience: October 30, 2019
Great selection of products, competitive prices, I love shopping here! I have always had a great experience with B&H Photo and will continue to shop here.
Date of experience: November 15, 2017
Great choice and service. I buy all my camera equipment for hobby photography here because of the great choice for a really good price. Customer service is also available easily.
Date of experience: October 14, 2015
Quick and easy ordering process. I am very pleased. The prices were better than Target and Walmart and shipping was faster than Amazon (and free to boot). Well done B&H.
Date of experience: December 16, 2018
I've completed a couple of purchases using B&H... it's always easy, and the give you exactly what you expect. Just an awesome experience! Thank you B&H!
Date of experience: June 17, 2019
It was great to have all the information up front. Too many times you get to check out then it's random charge after random charge. Made it simple & easy!
Date of experience: May 16, 2017
Huge selection with a very easy to navigate site.
Transaction was butter-smooth.
I found exactly what I wanted in a very short time. Paid, shipped, done.
Date of experience: May 14, 2017
It was easy to navigate and the website is a breeze to make a purchase.
Great prices and items were in stock. Free shipping was available for my order <3
Date of experience: May 31, 2018
Very competitive price and great services nothing you can ask more. Customers service very knowledgeable and eager to help. Regular customer for years and never disappointed.
Date of experience: July 22, 2018
Fast and reliable service as well as knowledgeable each time I need information or advice. The fast shipping is unparalleled and one of the primary reason for my choosing B&H.
Date of experience: August 8, 2018
I like B&H cause they have "chat" with technician online, so i can ask before decide sure to order. I never return anything so far, and B&H shipped on time.
Date of experience: August 25, 2020
The more I work with B&H, the better my experience gets.
By the way, I love your Youtube seminars. Thank you for doing that. The lectures are inspiring and fun.
Date of experience: June 10, 2021
Have used B&H Photo for many years. Service has always been flawless With prompt delivery & carefully packed items. Highly recommend!
Date of experience: May 14, 2023
Cannot wait to get my new chair! Experience at B&H was easy peasy! Used my Payboo credit card, no interest for 6 months! You can't beat that!
Date of experience: February 2, 2023
I just bought a 500GB SSD for only $99.99.The price is great. It comes with free 2x days shipping. There is no sale tax charge since I am from out of state.
Date of experience: September 16, 2018
Just bought this Oben AC-1441 4-Section Aluminum Tripod with BA-111 Ball Head, on an EDU "Flash Deal", for $72.96, normally $139.95, for a savings of 48%! FREE Shipping. Just applied and got the Payboo card, so the TAX was instantly refunded! What a Deal!
Always appreciate B&H "Flash Deals", and frequently find something good, at a great price!
Even though I live in CA, and B&H is on the East Coast, they are often my camera and electronics go to store. I just ordered on a Monday, 5 PM Pacific, 8 PM Eastern time, and the item that is shipping for FREE should be to me, across the country by Friday.
Thanks B&H, and REALLY APPRECIATE, now having the Payboo card to get the TAX charge INSTANTLY reversed. What a fantastic service!
Date of experience: December 7, 2020
I called them for recommendations when buying an expensive camera, and the support team is very helpful and very quick response
Date of experience: May 16, 2023
Always professional, always on time and fair. Excellent sales selection, knowledgeable staff with prompt responses. Great online system and NYC store.
Date of experience: December 3, 2017
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