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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Easy to check out with fair and reasonable service for Canada. Good prices and good selection. Used to deal with B&H when I lived in N. Y. and glad to see that they're still a great place to buy.
Date of experience: July 24, 2017
I've dealt with B&H for years and have had nothing but pleasant experiences with each and every purchase. If I ever have an issue, customer service is quick and helpful with their responses.
Date of experience: May 14, 2019
B&H has always been easy to deal with and I have never had an issue. I have ordered camera equipment and some computer products as well. I will do business with them again.
Date of experience: September 21, 2020
As always these folks are easy to do business with. The customer service folks do a great job and are very pleasant. B&H is my go to store for all my photography kit.
Date of experience: January 25, 2018
B&H always has what I want, and the reviews are pertinent - I get a lot of good info and it makes it easy to pick the product best suited to my needs. Thanks!
Date of experience: February 23, 2020
I order all of my electronics through B&H. They have great service, prices, and free shipping. I am extremely happy with them and I will continue to buy what I need from them.
Tip for consumers:
Be sure to look at the total you pay. Even if you pay more for the product, not having to pay for tax and shipping can make your total less than if you buy at a local place or Amazon.
Date of experience: May 10, 2017
B&H has been my go to for all my electronics and computer parts and basically everything. Excellent service, prices, and super fast shipping! I have had nothing but an excellent experience with B&H.
Date of experience: March 3, 2019
Ordering is quick and convenient and the overnight shipping is a real benefit. I needed my most recent order by the next day to meet a scheduled photographic tour. B&H was the answer.
Date of experience: July 2, 2019
Over the past few years I have ordered from them several times. I've also had to return something, and exchange something. Have had no problems for them at all. I'd use them again.
Date of experience: August 18, 2018
Always the best prices and even in this uncertain times I got quick shipping. Website is easy to navigate and great pics/descriptions/specs. I'm in California and my orders always arrive in 2-3 days!
Date of experience: April 22, 2020
B&H is one of the best & most reliable companies I've ever dealt with. They list new items at the same time as Apple. They even ship it as early as apple does.
Date of experience: January 25, 2019
Best price! Good info. I got a Sony lens a couple months ago and so far so good. Just ordered a Pico projector today. We will see if the product lives up to the good review.
Date of experience: September 24, 2017
Half my extensive camera collection came from B&H; the other half was made LONG before B&H came into existence. Can't beat the knowledge, selection, quality, prices, OR THE ALL IMPORTANT SERVICE. Keep up the excellent work!
Date of experience: December 17, 2017
Very good. It was my first time buying at B&H and the process was very easy. Now I´m
Writing only because you want a minimum 100-touches review and maybe now I´v just got it... Thank you.
Date of experience: December 14, 2017
I have never ever had any problem with B+H over the many years I have been a customer. Never been there; all my transactions are mail order and I am always amazed by the fast service.
Date of experience: April 26, 2018
B and H is the place to go for quality products, fast shipping great customer service. I have tried to order paper from other sources and it arrives damaged; never the case with B and H.
Date of experience: September 5, 2018
It looks like what I want I will let you know in one week. I have purchased from them before without any problems if something is wrong, Great store only store I will buy from online.
Date of experience: May 17, 2020
Love BH. Customer since 1989. My go-to source. Highly recommended. Check out the PayBoo card option to never pay sales tax.
Date of experience: April 10, 2024
I am very happy & pleased with all aspects of B&H either in store or ordering online they have provided all my NEW YORK ROCKS TV Production needs in my business & now with using points from buying from B&H it is a awesome idea to keep us all coming back to you guys truly ROCK the best. Thank You Phil Fiumano NYROCKSTV
Date of experience: March 26, 2018
I love shopping at B & H. Besides having the best prices, they have almost everything I need for analog photography and in all formats (35,120,4x5 and 8x10).
Date of experience: July 11, 2017
Ordered a keyboard for a birthday via Expedited shipping that was supposed to be 2-3 business days. Received product 7 business days later. Wasn't shipped until 4 days after order! Called customer support (what a joke) and received a gift card for their website (another joke). DO NOT BUY ANYTHING FROM THESE PEOPLE! Not even with a free gift card.
Tip for consumers:
Use caution when buying from these people. NOT a reliable company. I have made many purchases on the internet and have never had an experience like this!
Date of experience: September 5, 2017
Found what I was looking for in seconds and saved the tax with Payboo. Xoxoxoxoxoxoxoxo had to have 100 characters in review. That's the only thing that sucked!
Date of experience: January 15, 2020
Awesome job today- super easy process to create an account and super easy to purchase. You had what I was looking for in stock, and beat all my expectations!
Date of experience: July 27, 2017
I only order from B&H because of how easy and fast I get products. They have literally everything and it's almost too easy to review and checkout. Highly recommend!
Date of experience: September 10, 2017
I've purchased a variety of photo and electronics gear from B&H over over the years because of their good prices and fast mail service and have always been pleased.
Date of experience: November 13, 2017
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