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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
A Website that Works!
Good Prices!
Knowledgeable Staff!
Great Service!
What more can I say? I have never has a bad experience with B&H. I definitely shop B&H first.
Date of experience: December 28, 2017
Better than Amazon. Vast inventory of the stuff that photographers really want. And if you live in much of the Mid-Atlantic you get free overnight shipping. And not tax!
Date of experience: December 17, 2018
Easy ordering process. I will submit further review when I receive my product. I look forward to receiving my laptop on June 15, at the end of the day.
Date of experience: June 11, 2017
Great selection, excellent prices, great customer service, seamless transactions. Pleasure to do business with. Always in my Top 5 retailers to shop with and my "go to" for electronics.
Date of experience: July 11, 2018
I have bought professional photography and video equipment from BH Photo for the last 20 years. They always have great prices and the best customer service in the industry.
Date of experience: July 24, 2018
B&H Photo is the only place that will send their customer gifts to thank you for your purchases. Their customer service has been excellent, and their shipping is quick.
Date of experience: October 30, 2018
Wonderful setup of the site, very easy to search & scroll & B&H works along with USW Union the last I have known, really like this because I work Union all my life I have bought this with easy returns if necessary & prices are good & competitive!
Date of experience: September 12, 2018
I really like B&H both for their YouTube site and web site. I was first recommended the B&H site from other photographers, photography classes in College, and my Uncle who is a photographer. I have been impressed the quick speed of the shipping process, the selection, the fact that B&H sends their catalog fairly frequently after a purchase of an items. I have purchased my tripod, table top Quad-Skate dolly, monopod, lens skirt, plus many other items now through B&H. I learned about the Quad-Skate dolly and the Magnus DWF-2 Universal Tripod Dolly through looking through the B&H magazine. If it were not for those Magazines I probably would not have known about those devices. I also learned about the Lens Skirt through the YouTube lectures and one of the guest speakers recommended that as part of your photo gear use a lens skirt.
Date of experience: August 2, 2017
Easy to navigate website, clear, and concise data, and helpful reviews make shopping at B & H an awesome experience. Quality products at fair prices and free shipping make it a no brainer.
Date of experience: August 18, 2020
We love your web ordering process - so easy to use! We also appreciate the detailed product descriptions and having the ability to compare different models.
Date of experience: September 25, 2017
I appreciate the quality products, service, and advice. It's not just a company selling you product. It's a company that wants to help photographers improve.
Date of experience: January 1, 2018
Ordered a Wimberley Gimbal head and found all necessary information on the order pages. Good technical description allows to select the right product easy and without hassle.
Date of experience: February 19, 2018
I found it very easy to find the item I was looking for on the B&H Photo web site. Any questions I did have about the product had already been asked and answered in the questions. Easy transaction.
Date of experience: October 8, 2019
I really love the website for what they offer and how they allow you to compare options. Searching and filtering on this website is brilliant. Everything is so clean and looks great.
Date of experience: July 8, 2021
I have been a B&H customer for decades. Purchased my pro camera gear here for years. Now my wife even shops at B&H. Great customer service! Great Products & Fast Shipping Too!
Date of experience: December 12, 2017
Good deals, all the time, entire gamut of products, attributes that keep me coming back again and again, a trend that sees no end in sight.
Keep up the good work.
Jock
Date of experience: January 9, 2018
I have been purchasing from B&H for years and have always had a great experience! Prices are comparable and even sometimes cheaper than Amazon. Customer service is great and shipping is quick!
Date of experience: November 7, 2018
I have always had the very best in service and support from B&H. Also, I love to visit the store when I am in New York. I could not be more satisfied.
Date of experience: June 17, 2019
Every order - even the ones with issues, have been great! Issues are always resolved quickly and easily and I have for years used them. Bar now - THE place to go for electronics.
Date of experience: May 6, 2018
Always a great experience asking for help. You never feel like you are being steered to the most expensive item. Rather they help you find what will fill the need you have.
Date of experience: August 3, 2018
It is always so easy to shop B&H. The web site is top notch and easy to navigate. The offer great equipment and have most items in stock when I need them.
Date of experience: August 26, 2020
I've ordered many items from them during the last two years - from cameras to lenses to lights. All have arrived on time and just the way I wanted them. I love their reliability and quality.
Date of experience: January 5, 2020
I have purchased many products from B&H and have never been disappointed with price, service or quality of products. I will shop here every time I have an opportunity! Keep up the good work B&H!
Date of experience: September 11, 2017
Always easy, and no hassle to check out. Love the ability to chat online as well to get product advice. The ability to create a Cart # then call to ask / modify is great too!
Date of experience: May 17, 2018
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