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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
This company does not typically respond to reviews
After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
B&H is my on-stop online store for photo equipment. They don't play games like some other cheapo places. What you see on the B&H website is exactly what you get, AND for the price stated.
Date of experience: June 24, 2019
When I ordered a product from B&H Photo that didn't work, I asked the manager for a refund, and he mentioned the no refund policy. I explained to him that the product didn't work, forcing me to buy the product somewhere else as well, the manager wasn't understanding at all... in fact he was kind of rude about it. I'm NOT EVEN MAD ABOUT NOT GETTING A REFUND, BUT BY HOW THE MANAGER TREATED ME WHEN I ASKED FOR ONE. That manager should think about his approach and how he comes across before responding to a customer's concern. I was polite the way I presented myself, he should've done the same... especially at a CUSTOMER SERVICE job.
Tip for consumers:
When buying software you are better off buying it from the people who make the software, rather than from B&H Photo. For instance I should have just bought Adobe Premiere from Adobe.com rather than B&H Photo.
Products used:
I was buying Adobe Premiere, but ended up having to buy it from someone else after.
Date of experience: August 5, 2021
Having the option to pay customs ahead of time, and the free shopping to Canada is the reason I used B&H, but the check-out was super fast and easy! I will ordering more again soon!
Date of experience: July 6, 2017
I have always had a great shopping experience with B&H. They have the best selection of products, most of the time at the best prices, with REAL expedited shipping. What more can you ask for?
Date of experience: July 27, 2018
B&H Photo/Video has been my go-to website and store for all of my equipment. They are reliable, fast, and quality. I've been using them for over 20 years and they have never let me down.
Date of experience: August 30, 2020
I'm a total amateur, so I'm not going to act like I know what I'm doing with this camera yet. All I know is that it is solid and looks like a toaster before you assemble the lens and battery pack to it. I got the shoulder mount along with it, but not the viewfinder - seems kind of useless to have the shoulder mount without the viewfinder unless you have a remote monitor or something similar.
So as an amateur, the one striking thing about this camera is the focus assist feature. My biggest fear with getting this camera was the lack of auto-focus, but now I'm confident putting on my big boy pants and actually moving the focus wheel by hand. Still playing around with the exposures and ISO settings, but it's nice to have a physical control to use when making those adjustments, versus having to scroll through a menu.
I was originally going to get a standard URSA Mini 4k. After researching it, for someone at my level, it only made sense to me to go with the URSA Mini Pro 4.6k.
As another reviewer said, "Go Pro, Bro!"
Date of experience: June 5, 2017
I needed to find a heavy duty tripod and as always turned to B&H Photo to meet my needs. It took me only about to pick my tripod out of a good selection. That is the end of my story
Date of experience: June 28, 2020
I have purchased computers and photo equipment from B&H over the years. Their service is excellent, technical knowledgable excellent and always competitive prices.
Date of experience: April 29, 2018
Wonderful service for the many years I've done business with B and H. Now if we can just get the government to follow the B and H example, we will all have lot more money left in our pockets.
Date of experience: July 10, 2020
It's the Payboo card, actually, a stroke of genius, that leads me ALWAYS to go to B&H first. ONLY if B&H doesn't have what I need AND the need is urgent do I turn to Amazon or Newegg. If B&H doesn't have the item in stock, but the need is not urgent, I just request notification and buy it when they get one.
I've returned a couple of items, and it couldn't be easier. S&H have always been perfect, and shipping is usually free.
My only wish is that B&H would put a store around the corner from my house.
Date of experience: October 26, 2020
I have shopped at B&H photo video several times. If you're looking for quality, and pricing for your photo and video equipment, this is the place to go.
Tip for consumers:
This is THE place to go.
Date of experience: October 31, 2014
I was impressed with the fact that I could not order on the sabbath. How refreshing that God comes before almighty business,. Checkout was easy and well designed.
Date of experience: May 10, 2017
B&H is always a merchant I can count on. Their quality of service is great, their return policy is reasonable, and they are always pleasant to deal with.
Date of experience: December 27, 2018
Great site, with knowledgeable and friendly customer support! Fast shipping as well!
I found the products I needed at reasonable prices. The reviews were pretty helpful as well!
Date of experience: August 13, 2018
This Sony UBP-X700M Blu-ray 4K DVD Player is $50.00 cheaper at B&H than on Amazon. Going forward, B&H Photo will be the first place to look before giving my money to Amazon.
Date of experience: May 14, 2023
I do not understand why you could not recognize my presetted password. You make me reset whole thing as a new customer. It is very inconvenient to me.
Date of experience: November 23, 2017
I've been purchasing products from BHPhoto for longer than I can remember. I've always been pleased with the service, especially how much product info is on the website.
Date of experience: December 4, 2020
Always love ordering for B&H... always smooth! Most all of my equipment is ordered from them. Been in the business for 10 years and couldn't recommend them more!
Date of experience: May 8, 2018
I ordered a laptop from this company and it was supposed to be delivered the next day. There was a large flashing banner and a count down on the webpage explicitly detailing the delivery date. My order was confirmed via email almost immediately, but no tracking information was provided. The order was for over $2000 so a signature would be required. I attempted to get a delivery estimate so that we would be sure to be home, but then I was informed that my order had been "flagged for verification", despite them already charging my credit card. I was also told that I had to call their "verification department" and that they were only available by phone during limited business hours. I attempted to call, and was transferred from one CS rep to another, both of whom did not work in this special secret department and were unable to provide me with any information. I was told that their verification team was simply too busy to take my call and would eventually get to me, but they couldn't say how long that would take. In the meantime four additionally unauthorized charges were placed against my credit card, supposedly for "verification purposes". I eventually, after the item was to have already been delivered, canceled the order through their website, and within 10 minutes someone from the super secret verification department attempted to call me.
Date of experience: June 8, 2022
June 9,2022
BBB complaint #17335934
B&H Web No: 1083868441
We received this order on 06/07/22 at 11:15am. It was cancelled the following day. Since the customer's credit card was never charged, no refund is due. Our credit card FAQ advises:
Customers with USA billing addresses will not be charged until the order is processed for shipping. However, a credit card authorization hold occurs at the time the order is placed.
Our verification department and its purpose are described at https :// www.bhphotovideo. Com/find/HelpCenter/Verification. Jsp%C2%A0. This helps ensure your protection from credit card fraud or identity theft. We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.
--
Henry Posner
B&H Photo-Video
Flawless ordering. Always have what I need when I need it, fast shipping and great prices! I shop around online and always seem to keep coming back to B&H Photo for my final purchase.
Date of experience: September 4, 2020
I love buy on this store because it is the best one in the world... I bought two expensive items on it and I will continue to buy... I'm very satisfied for everything... Thanks
Date of experience: August 17, 2017
Pleasure to deal with. I have ordered from them in the past and their products always arrive quickly and in new condition. Never have spoken to anyone who has had an issue with them.
Date of experience: September 6, 2017
I can always find a fair price, professional help and prompt service on a site that is easy to use. Thanks B and H for an amazing site that I have used for decades.
Date of experience: November 27, 2017
This site is so easy to find the items needed. The description and photos are great when wanting to see what you are getting. The prices are great as well. Love shopping at B&H.
Date of experience: July 5, 2018
All my camera gear and accessories have come from B&H. Great site, easy to navigate, and prices are comparable to everyone else. Returns have also been easy and no questions asked.
Date of experience: January 27, 2020
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Web No: 1046763367 is dated 08/31/17. That’s four years ago. Unfortunately we no longer have our recordings of voice conversations from that long ago. Our customer service log for this transaction does list the names of those who interacted with you. Some may be no longer in our employ. Those who are have impeccable reviews and are considered to be excellent representatives of our brand. I regret any dissatisfied you and regret this four year old incident seems to have lingered in your consciousness. -- Henry Posner / B&H Photo-Video