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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
The website was easy to search for products and place an order I order a good set of binoculars so I could the night sky with good clarity and basic view.
Date of experience: October 30, 2017
Just had to reorder supplies for printing photos. Easy to find products and Easy to apply the E-Reward I received for purchasing a new lens. Very Satisfied. B&H is the Greatest.
Date of experience: November 6, 2017
B & H always delivers on time. Always good to do business with them. I have never had a problem. They have always taken care of any ordering problems I had.
Date of experience: November 3, 2019
Dealing with them since 1984, always good. Website is very easy. Easy to pay and when you need something fast but need some extra time to pay, there is PayPal Credit.
Date of experience: January 10, 2018
There is never an issue with B&H. They always have me covered. I would never go to another retailer. They have exceptional customer service. They always look out for their customers.
Date of experience: June 6, 2019
Always fast, always professional, super helpful staff, returns are easy and I never feel hassled. I ship everything to the west, and it always arrives on time and in good shape.
Date of experience: March 19, 2018
They are seldom beaten by any other source of photographic equipment, their website is an excellent reference on current products, their prices are almost never beaten and their service is prompt.
Date of experience: November 22, 2018
Needless to say B&H provides me the best shopping experience of all time, glad to do the business with. The best online store for shopping computer parts and other electronics ever!
Date of experience: March 14, 2019
I am never disappointed when I buy from B&H. Great quality and fast service. I have purchased many items with them and will continue to shop with them in the future.
Date of experience: May 25, 2017
Everything you're looking for, you will always find it with B&H. I made various orders and always found what I was looking for, without any problems and received them on time.
Date of experience: May 24, 2017
I was able to find the needed items is quickly and efficiently. I enjoy shopping at B&H because of the wide variety of products on their website and the fast shipping.
Date of experience: June 30, 2019
Had what I have been looking for and last time shipping was fast and free. Been around a long time and can trust them. My company orders from them as well.
Date of experience: December 14, 2020
Reliable, prompt, with complete product selection and best prices. Have used B&H for years and never disappointed with service. Great advice and knowledgeable experts!
Date of experience: June 26, 2017
I picked off a few things from my wish list and they make is super easy to move stuff from the list to the cart to out-the-door. Some sites make it a pain to buy anything, but not here.
Date of experience: February 24, 2020
I look for items that I can buy and save sales tax which makes a great value with great service and fast shipping.
Date of experience: January 3, 2024
Thanks for always making it easy for me to get the equipment I need for my production business. B&H has been the closest thing I have to a partner in my efforts to deliver quality video.
Date of experience: August 21, 2017
Good prices, quick shipping. And also on a personal note, I really like the way they observe Shabbat. I find it refreshing that they observe something more important than the all-mighty dollar...
Date of experience: January 16, 2018
As usual, my visit to B&H was a pleasure! I quickly found the items I wanted and checkout was a breeze. I spent less than a minute online placing my order.
Keep up the great work!
Date of experience: March 5, 2018
Timing can be a pain in the wazoo. But glad they are there. Plan ahead and around Jewish holidays. If you have the chance- visit the Brick and Mortar joint in NYC.
Date of experience: May 8, 2017
Love B&H out of all the years and dozens of items I've purchased off them (including used items) I've only had 1 order messed up and they made it up to me big time! Love them!
Date of experience: June 22, 2017
I love B&H nothing but good experiences. I trust them. I know I'm getting exactly what was described and also love that there's a way to save a little extra with Payboo.
Date of experience: June 9, 2020
Have been doing business with B&H for many years and they keep improving the level of service that maintains the highest level of satisfaction. Well done B&H
Date of experience: November 30, 2021
The site is well organized and all the information in regard to the products was easy to find. The online chat feature helped me questions. Thanks. - dg
Date of experience: March 2, 2018
Asked for simple advice, got it strait, followed it and am happy with the results.
I have always gotten good, strait, helpful and trustworthy advice from B&H.
Date of experience: December 6, 2019
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