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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I like the service I get from B&H photo. I have called their experts and have received good straight forward advice. And calling them is free. It is easy and order their products on line.
Date of experience: March 5, 2019
Always have what I want at a fair price and make it easy to find out any information I may want. B&H is my go to photographic source and I highly recommend it to others.
Date of experience: January 15, 2019
I was certain the price was a misprint because it was about 1/3 of the other prices - for the identical brand. I have found a new store to shop at. Thank you!
Date of experience: January 2, 2018
The title pretty much sums it up. B&H almost always has what I'm looking for, almost always has it in stock, and it's always easy to order online. I've been a customer - and a fan - for years.
Date of experience: April 26, 2018
Fast shipping, great customer service, outstanding product line. Website well organized, easy to use, a lot of great products to choose from. If you want great service, good product line buy here.!
Date of experience: May 21, 2017
I ordered several items for this website. Good service and full confidence with this company. I would use this website again to make more purchases again if and when then need arise.
Date of experience: June 21, 2017
The website is well laid out and searching is a breeze. If you have a question, the people on the phones are top notch and know their business. On top of all that, prices are very competitive.
Date of experience: July 3, 2017
I have purchased a number of things from B&H over the years. I have always found them to be a reliable supplier of quality products at a reasonable price.
Date of experience: June 11, 2020
The ordering process was easy and the site user friendly. The only thing I would change is the ability to use a different shipping address than the billing address.
Date of experience: August 21, 2017
I've been doing business with B&H for over 30 years - great selection, expertise, and service. I've used B&H for cameras, lenses, and technology (storage, computers, etc.)
Date of experience: October 30, 2017
So far so good, have been buying from the for many years and always a good experience. I haven't had a problem with any of my purchases so I haven't had a chance to test the customer service yet.
Products used:
camera and lenses
Date of experience: April 14, 2021
B & H is the best in the business. They are knowledgeable, honest and provide the products you seek. Their information and ordering systems are top-notch.
Date of experience: December 20, 2017
B&H provides great information and fabulous service. Don't waste your time looking elsewhere for technology. They represent the best products with the best prices and service.
Date of experience: November 15, 2018
I'm a photographer and I buy everything from B&H (camera equipment, cameras, computers, etc.) Always delivered on time and always helpful on purchasing the right equipment.
Date of experience: December 12, 2017
Excellent alternative to amazon for this type of equipment.
Only downside: does not charge MN sales tax so I have to keep track of this for my tax return
Date of experience: December 21, 2017
Nothing more to embellish on! They do whats expected! The balance of this review is to get to the 100 character minimum. Simply stated, they do a good job!
Date of experience: December 29, 2017
B&H The best! Fast service, great prices. Everything you want and wonderful customer service! They go out of their way to help the customers. Just the best. Fast shipping!
Date of experience: January 25, 2018
I was looking for a specific Nikon camera and turned out that I feel B&H had the best price for it. It was easy to find and I felt that the extras were of good value and needed. Thanks.
Date of experience: May 5, 2017
Easy to navigate site. Lots of outstanding products at the best prices. The product specs are helpful as well as the product reviews. Always great service.
Date of experience: August 30, 2018
Great website and very reliable. I have been purchasing from B&H for over 30 years and they have been a consistent resource for everything in both photo and video.
Date of experience: December 11, 2019
Reading Feedly today I read an AI article announcing $50.00 off on the 10.5. I jumped on the deal. And added the Apple Pencil and SD card reader to the order. Clean and easy.
Date of experience: July 26, 2017
100 out 100. Ask a question and they know the answer. The don't BS. They take photos themselves so they understand your question. They are interested in hearing from you and want to help.
Date of experience: October 31, 2017
I find everything I need and the prices are unbeatable. Just amazing. I wanted to visit their store, but was closed when I was in NY. I look forward to going there in person.
Date of experience: August 29, 2019
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