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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
This company does not typically respond to reviews
I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
B&H is just great when it comes to customer service and finding items. Very helpful in providing all information you need to placing your order. I have been ordering from them for sometime now and I tell you they are always my number one place to go to.
Rose
Date of experience: August 10, 2017
Most trusted store and best prices with no tax and shipping cost. I have been buying from B&H for quite some time and have never had any issues.
One thing would be great if they include return shipping like Amazon.
Date of experience: September 19, 2017
B&H is a more complete photo site than the other NY house. Long on Customer Service and pricing is comparable. I would rate their used dept a notch higher than the others. But your mileage may vary. -Charles in Louisiana
Date of experience: September 8, 2017
I've used B&H for many years. Reasons? 1. I always get to talk with someone courteous and knowledgeable. 2. Fair pricing on everything. 3. Up to date stocking on nearly everything. 4. Really fast service and delivery options. 5. They're just nice guys to talk with. (Need marital advice? Call B & H!)
Date of experience: September 25, 2017
It's my go to place when looking for new photography gear. They always have what I'm looking for o at least an alternate option. I've been shopping with them for 8 years now and have never had a bad experience.
Date of experience: December 29, 2019
Great prices, quick shipping, quality merchandise. Love this place. I have purchased several things from B&H and have been pleased with every transaction. Placing an order is quick and easy and it arrives very quickly. Would highly recommend to everyone.
Date of experience: November 23, 2017
Reviewed and compared products, had a quick online chat, ordered and paid for product all within 10 mins. A first for me! If the free Expedited Shipping comes though as stated, I could not be happier with an online transaction.
Date of experience: December 11, 2017
I got a surprise holiday gift. I forgot about my reward from a past purchase but then
B & H emailed me a reminder and I wound up buying something for $7.99 w/zero cost to me, including free shipping. Don't believe that you can get something for $7.99 out the door from these guys? Guess again. But if you spend longer than 90 seconds on the web site be prepared to invest a bit more.
Date of experience: December 12, 2017
I buy all my equipment on B&H for 12 years! I'm a Photographer and love to experiment buying new gear, some times it doesn't work, thats where comes return policy of B&H. No problem to return almost anything. One time I had a problem returning Laptop. This is where they charge restocking fee.
Date of experience: June 24, 2018
Almost anything I need or want for photography can usually be found on B&H, and usually at a very competitive price. Their large selection of product, and abundance of information, makes research and purchasing decisions much easier. I will continue to use them as my 'go-to' source for all things photography. P Edwards
Date of experience: July 18, 2018
B&H Photo is my main supplier of photo, video and other electronic equipment for a few years. They have never let me down, so as long as that holds true; I will not spend time to search for other suppliers.
Date of experience: May 5, 2017
I have ordered several items from B&H Photo Video and have always had a good experience. The products shipped quickly and were received in less time than anticipated. Their sales are great and often priced that are better than anywhere else. Add the free expedited shipping and (in my case) no sales tax, and your purchase has even more value for less cost. I am a very satisfied and happy customer who will continue to shop B&H.
Date of experience: November 21, 2018
Really love the ease of this website and the catalogue they send. Really love the great deals I get, fast shipping, and when I had problems with my orders it was always due to them shipping the item to me in a bag which resulted in the items getting crushed and banged up before I even got to use them. They are good about refund though.
Have ordered several times from them and will continue to do so. Just hope they up their game in shipping because there's nothing worse than seeing your router or your gaming device or memory drive come in so banged up you're afraid to use it!
Date of experience: May 2, 2017
I'll buy here even if it takes longer to ship than amazon an even if it costs a little more (but it never does). Customer service and knowledgeable people is very important and this is the best I can get since there are no more real camera stores at least where I live. You rock B&H!
Date of experience: December 5, 2019
Terrible, very cheap attitude, I have placed an order I have spent many hours then they confirm the order, after one day the cancel my order, do you know why cuz they understood this product price is going high. But you sent me confirmation of my order, you should be ashamed of yourself, claiming as a big business but acting very poor.
You need to ask yourself, do I want to buy from someone who can cancel my confirmed order without any reason just because the price in the market goes up? Definitely no
The seller respond that they verification dept whose primary purpose is to deter credit card fraud, identity theft in my review is also is wrong cause I have our conversation log in email, they have clearly mentioned cause the price goes very high and we can not replace our item with same price so we had to cancel your confirmed order
Not recommended at all,
Tip for consumers:
just stay away from them, they cancel your order easily with no explanation, waste of time and money, better to use another site who can keep their promise, if they confirm your order they will hold on to their promises and orders and they act responsible
Products used:
Hard Drives
Date of experience: May 12, 2021
I've been buying from B&H for decades. I've lost track of how many cameras (and other optics) I've bought from them for myself and other family members, but definitely more than 10. Reasonable prices, outstanding support, prompt delivery, excellent information and tremendous selection on website, etc. etc. If I have a question about a product I know I can call and talk with someone who has real knowledge. B&H is a truly professional outfit.
Date of experience: January 31, 2019
B&H combines a stellar website, excellent prices, fantastic return policy, and (if you happen to be in NYC) a great store to explore -- all seamlessly put together. They are my first pick when shopping for electronics, cameras, etc. Always a pleasure to see such care & consideration put into a (local, non-chain) business. Thank you, B&H!
Date of experience: December 11, 2017
I wanted a new printer, that was portable. They offered free shipping and a great price. Better than Amazon or Walmart! It was super easy to order, enter my info in less than 3 minutes I was finished. No bumps on the website. Thanks!
Date of experience: July 18, 2017
B&H is so great. Sometimes one has to wait on the phone to talk to product help - but it's totally worth it. Representatives are so patient and willing to share their knowledge, and want to help. If they don't know the answer, they'll find someone who does.
Tip for consumers:
If you don't understand a product, contact them: they will talk with you or get you to the right person.
Products used:
camera, lights, umbrellas, storage boxes
Date of experience: April 16, 2021
My standard shopping site for all photo supplies: great website, good prices, quick service. Reviews and comments are especially helpful because they are by knowledgeable people who actually know what they are talking about.
Date of experience: September 26, 2017
Its the jam! Great Customer service, all the gear you could ever want. Great experience
Good pricing, wide variety of product choices and fast delivery. The products are very high quality at reasonable prices
Date of experience: November 16, 2017
Finding and buying the PA Amp was easy - shipping and payment went quickly. I just hope when the product arrives it meets the specs listed and will fill the job requirements. I'll leave feedback, good or bad with the results. Make me happy and I say very nice things and recommend your site. Burn me, and I burn back with a vengeance.
--- Update ---
Device arrived in a timely fashion. Easy to connect, does what it is supposed to, and has been running for a few months without issue.
Date of experience: December 27, 2017
Good price, good process. I hope my wife likes her camera! Certainly made it easy for me to find, and shop around for related items. Definitely will be considering B&H for future electronics purchases.
Date of experience: December 19, 2017
I've ordered from them for years, even back in the days of magazine ads, and have always been pleased; this time was no exception. Best price of any retailer for a Ubiquiti product, the web site was so easy to use to place the order, even across split credit cards. I'm impressed.
Date of experience: January 12, 2018
B&H always has what I need when I need it. Prompt delivery. Miss having a real camera store in Baton Rouge with knowledgeable professionals to help. B&H is the next best thing. Gave up on the local Best Buy where the salespeople do not have a clue about the cameras and the memory cards are usually out of stock.
Date of experience: April 24, 2018
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B&H Web No: 1074747036 and 1074746900 Thank you for your order and this feedback. We regret your dissatisfaction. Of the four items in this order, one item's price increased, by $10.00. That has nothing to do with the status of your order. Your order was reviewed and cancelled by our verification dept whose primary purpose is to deter credit card fraud, identity theft, and other forms of online piracy. I do not think it is wise to review the details in public but if you are dissatisfied with the explanation you received you can reach out to verificaton@bhphoto.com. -- Henry Posner / B&H Photo-Video