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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I love B & H because they have what I need and always have great prices to match! I customer service is great, the products are great, and the online and instore experience is great too.
Date of experience: August 22, 2017
I find the website more acurate than the iOS app. Using website, I see more in the used dept. I would advise to use the website while they fix the app.
Date of experience: November 11, 2019
B & H. Great selection, Prices and service! Nice Nice nice. Happy Hanukkah! ****************************************************************************************
Date of experience: December 15, 2017
B&H is always responsive and while the price may be a tad higher than some other use lens companies, i never doubt that the quality will match their description and I will be glad I used their store.
Date of experience: April 17, 2020
Easy access, easy to shop, good stuf at all
Every time in NYC I go to the store to buy something. The products, even used items, are the best device on photography ever.
Date of experience: April 7, 2020
I love B&H; I use to visit the store everytime I would visit New York. Love the prices and service. If you are looking for anything B&H is the place to get whatever you need.
Date of experience: June 18, 2018
B&H Photo is the best Photographic store in the USA. It's my only photographic supply source. It is my "Go-To" photo source, great and prompt service.
Date of experience: November 30, 2017
Website would not accept three credit cards. Force3d to use PayPal instead. I can't understand when two were already saved as a payment method, but got tired of fighting with it.
Date of experience: December 20, 2017
Title says it all. Large inventory to choose from. Easy maneuvering around website. Like comparisons. Good prices. Rapid delivery. Responsive customer service.
Date of experience: August 3, 2018
The store is excellent, great offers, very good attention. To recommend. Les recomiendo esta tienda para compras fuera de USA, no pagas el tax aunque la mercadería se entregue en tu hotel, fuera del estado NY
Date of experience: March 14, 2018
Nothing much to say other than, you get exactly what you need from a gear store. Quality products, timely delivery, great customer service.
Products used:
Cameras, lights, audio
Date of experience: May 2, 2022
Very easy to place an order. Read great reviews from people that ordered items from B&H, fast delivery, and awesome product support.
Date of experience: September 7, 2022
B&H People have ALWAYS helped me make the right decisions on my purchases. They care that I get the best product for my needs at the best price. And they always know what they are talking about.
Date of experience: December 3, 2019
I had a problem with my order. After talking with many representatives, we got it figured out! Thank you so much
Date of experience: January 18, 2022
It's the best online catalog for pro video gear, the prices are sensible for the most part, and if you find yourself in NYC you owe it to yourself to visit their *awesome* store!
Date of experience: June 7, 2019
Orders always arrive in a timely manner & I love their website and that I can split payment between 2 cards, so I can keep my personal & business orders separate.
Date of experience: May 15, 2017
I purchased several items from B&H Photo between last year 2021 and this year 2022 and I have generally been pleased. The availability of certain high end telescopes and equipment, beats the in stock availability of the other online stores and the back order wait time for popular top brand telescopes, is much less than all the other top online stores. The only issue is that B&H charges and collects tax when shopping for its online products, when some of the other stores don't charge tax and in order to get products tax free on B&H, you have to apply for a special store credit card, which is not necessary with other online stores, in order to get many similar items tax free. There was a small issue with a connector on my telescope that has a slight fault in it, which is annoying but I would have to blame that on Celestron, the telescope's manufacturer, so overall I am generally pleased with B&H Photo, especially because of its ability to keep products in stock and its relatively short back order wait time and its expedited shipping.
Tip for consumers:
Open a Payboo store card for B&H Photo.
Products used:
All the products I purchased.
Date of experience: June 2, 2022
Take care of your money and avoid this shop!
Is not normal that only after I ask for my order to "discover"that the product is out of stock!
Only if you ask!
If no,...? Is not normal! Is no correct!
What they "forget" to say in their replay is that only 2 days of silence from their part, I've sent 3 emails in which the question was:"What's happening with my pack?"they sent me an email in which they informed me that the product is out of stock! If I didn't ask for my pack, from their part was the same silence! And regarding the money, I didn't receive a proof for the refund! Only... the sames nice words! This is the way they proceed with a client. Only if you insist to know where are your money, they react! Good way to trate a client! Congratulations!. It's very easy to make a good site, to sell products that you don't have anymore to take the money from stupid people like me(at the bank you have to pay interest, so is better like this) and only and if they claim, to give them money back after 1-2 weeks. It's a free loan from stupid people, like me! If you receive the money back! I didn't! Maybe you are more lucky! If you dare!
Date of experience: September 1, 2020
Thank you for your order and this feedback. We regret your dissatisfaction. It is quite possible that we would not be aware an out-of-stock item had been discontinued until we received a customer's order and then placed our own with our vendor. Cancelling such an order and receiving a refund is a simple matter of emailing cs@bhphoto.com with a note and the order number. -- Henry Posner / B&H Photo-Video
Web No: 1066401886 Thank you for your order and this feedback. We regret your dissatisfaction. It is quite possible that we would not be aware an out-of-stock item had been discontinued until we received a customer's order and then placed our own with our vendor. Cancelling such an order and receiving a refund is a simple matter of emailing cs@bhphoto.com with a note and the order number. In this casem the order has already been cancelled and afull refund has been issued. -- Henry Posner / B&H Photo-Video
The Seagate 4TB Expansion does not include a backup program which is a large problem. I read Seagate description on their website and understood that it came pre-loaded with a backup program.
Date of experience: May 14, 2017
I called B&H today and waited 6-8 mins and when the lazy slug got on the line he mumbled his name which I couldn't understand. I clearly identified who I was... then said I had bought a DJI Mavic Two Pro in 2018 and was never charged sales tax on that purchase, and wondered why I was having to pay sales tax on the one I was going to order today? He mumbled something like "lemme check on that for you" and he was immediately gone before I could say a word. Next thing I hear is a recording saying "your call will be taken in the order it was received. The slack bum had hung up on me! THIS IS NOT A RANDOM OCCURENCE,,, IT WAS HAPPENED TO ME BEFORE!
Date of experience: September 21, 2020
I am very sorry for your dissatisfaction and sorrier that you chose to refer to a B&H employee as a "lazy slug," and a "slack bum."
The answer to your question about sales tax is that in June 2018 the Supreme Court ruled (in South Dakota v. Wayfair) that states can mandate that businesses without a physical presence in a state with more than 200 transactions or $100,000 in-state sales collect and remit sales taxes on transactions in the state. Since then more than half the states have enacted laws or regulations requiring that retailer like B&H collect and remit sales tax. -- Henry Posner / B&H Photo-Video
I tired of carrying my DSLR and associated lenses, etc and decided to go to a Point and Shoot (P&S) camera. I had read a great deal and having owned a Nikon D-60 DSLR for a period of time, was concerned primarily with picture quality in going from a DSLR with large sensor to a P&S with much smaller sensor. For 3 solid months, give or take, I diligently, researched all P&S cameras as well as "mirrorless cameras" currently on the market. I went to 'handle' the cameras I was interested in (see below) and to Flickr on the internet and queried some groups regarding the cameras I was considering. I am a hobbyist when it comes to photography but, I was obsessed with getting as close to the superior photo quality of a DSLR as possible in a P&S. I finally decided on the Leica due to (what I believe to be) superior photo quality and excellent in-camera jpeg processing.
Date of experience: March 27, 2015
I highly recommend B&H, You can find everything, you need your Photography. Do all my shopping here. And receive it in a couple days! WOW **FREE SHIPPING**
Date of experience: March 20, 2018
Love doing business with B&H!
The world would be an empty place without photography equipment from B&H.
I think I need to set-up Direct - Deposit with B&H!
Date of experience: May 7, 2017
What a delight!
Great pricing and easy to follow and look up things on here. Yaay! Thumbs up!
But wait!... there's more...
I tried buying a computer from NZXT. Love their computers, They are easy to deal with and answer questions quick n courteous... however it was such a hassle to deal with their checkout process! $6,000 and they cannot, willnot, refusenot? SLIPKNOT! (the band heehee) they won't split a payment. I cannot give them 4k in cash and then the rest on a credit card... WHY!?!
But goodnews! I CAN DO IT HERE! WOOOOHOOOOOO!
Thank you B&H for living in 2020 and not stuck doing business in 1999!
THE AEND!
Date of experience: January 26, 2020
B&H is the "go to" for all things photo/video. Thank you for your many years of excellent customer service.
Date of experience: January 5, 2021
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Hi Abbigayle,
I called earlier in the hope of discussing this with you and was unable to leave a message as your voicemail is full. I apologize that you never received the order you placed last May 20th and first made us aware of this about 8 months later. I also apologize if any of our customer service agents did said anything that offended you and you felt we stole your money. What you describe is contrary to B&H's standards of excellence. We want every customer to be happy and have the best solution possible.
While nobody likes bad reviews, we take it as an opportunity to resolve concerns our customers bring to our attention. B&H has been in business for over 48 years, and we believe our commitment to honesty with our customers resonates in everything we do.
I would be willing to make a one-time exception and ship your order of the 4 SD cards to you after we can speak. Please understand that we send shipping confirmation and tracking on every order and it is also the responsibility of our customers to notify us if there is an issue in a timely manner. If you do not receive your order within a few days of the expected date it is vital that you let us know.
I understand you were not in a hurry and may have even forgot that you had made the order. We only have a small window to notify the freight carrier and make any possible claim.
In regards to our hours of operation, as a principle of faith our company suspends all commercial activity from sunset Friday evening until nightfall on Saturday in observance of the Jewish Sabbath as well as on Major Jewish holidays.
Though we do understand it may be inconvenient for some customers and it may seem to be counter to standard practice, our company is determined to adhere to a stricter principle and not conduct any business, neither passive nor active during the Sabbath hours. Please refer to the following links for more information on store hours. http://www.bhphotovideo.com/find/SHcalendar.jsp & http://www.bhphotovideo.com/find/HelpCenter/HoursOfOperation.jsp#closing
I would like to thank you for your purchases and we realize you have a choice of where you can shop. I would appreciate if you could reply to my email. Most importantly we hope you and your loved ones are safe with the ongoing COVID-19 pandemic.
Best Regards,
Brian Markman / B&H Photo-Video