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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
B&H has a varaity of product.and is a great store to buy electronics of good cuality. I have bought from the store before and always get the best product. Thank you B&H
Date of experience: July 14, 2019
I haven't bought a lot of items from B&H, but I'm a loyal listener of their excellent photography podcast. I appreciate what they do and as long as their prices are competitive, I will buy from B&H.
Date of experience: November 26, 2017
I love buying my photo products from B&H. I have Canon cameras for landscape and travel photography, and I come to B&H for most of my camera accessories like filters, tripods etc.
Date of experience: January 25, 2018
I have ordered a number of MacBooks from B+H and have always found their prices unbeatable and their service excellent. If you have any doubts about ordering from B+H--don't.
Date of experience: November 25, 2018
Every time I am shopping for electronics B&H makes it easy to compare and has the lowest price. The B&H website has better compare and filter features than Amazon.
Date of experience: April 29, 2018
B&H Are Number 1 People To Deal With. They are the BEST!
I have been buying from them for years with =NO= complaints whatever. Nice to see there are still folks like them around to do business with.
Date of experience: August 1, 2017
They underpromise and overdeliver! I almost would move to New York City just to go to this store any time I wanted! They almost always have exactly what I want at a good price.
Date of experience: December 29, 2019
Thank you for being open during the pandemic, for having what I need, and for being closed on Shabbat. Thanks for shipping my stuff out so quickly. Couldn't ask for more.
Date of experience: May 24, 2020
I find stuff I don't even know I need here. And since it always comes on time and I'm confident I can return it easily, maybe I order more than I should...
Date of experience: December 11, 2017
I needed a device to connect 2 Apple Macs to a single Monitor and Keyboard. Used chat and tech support pointed me to the correct device and naturally thay had the best price on the Web.
Date of experience: October 15, 2018
I have purchased from B&H many times and the process is even easier now with the PayBoo. I can always find what I need and the customer support is very informative.
Date of experience: March 9, 2020
A valuable site for a Photographer - I like this site as it gives me a lot of information on equiptmnt as I am always looking to upgrade my equipment.
Photojoe
Date of experience: April 26, 2009
I've always found best product selection at B&H, with great customer service, expert info provided. A great resource.
Date of experience: October 11, 2021
They always do what is right. Always the best customer service. My experience with Adorama cant keep up.
Tip for consumers:
Shop for ANY electronics from BH only.
Products used:
I cant list them all. I first started using BH 17 years ago.
Date of experience: January 28, 2021
I love the ease of comparing items on B&H. I'm a photographer in Los Angeles and all my gear ships from the East Coast because I refuse to use anyone but B&H!
Date of experience: September 16, 2018
Best site for new and used camera equipment - Best site for new and used camera equipment I have never had any problems with this company in the 20 years that I have used them
Date of experience: January 13, 2009
Seriously - look at my Yelp and Google reviews of this - or... - I suppose I could cut/paste here:
This updated review isn't for B&H at large, but for the embodiment of B&H customer service in particular. This is a customer's accolade of Henry Posner himself - the B&H guy tasked with dealing with all the nonsense social media commentary that is directed towards B&H.
At the time of this update, there are 1009 Yelp reviews. Expectedly, most are accurately positive. Naturally, with a target as big as B&H, you're going to read a lot of hater commentary as well. Henry Posner is respectful and artful in dealing with legitimate AND clearly illegitimate reviews alike.
B&H - companies in 2016 ought to study your model and adopt many of your practices. You've NAILED customer service & satisfaction - whether online, on the phone or in person.
I recently bought a used Canon 2x ii teleconverter. It arrived as expected. B&H is the ONLY online vendor from whom I purchase new AND used equipment (85mm 1.2,24-70 2.8,70-200 2.8 - and that's just a few). I feel foolish even complimenting this purchase at risk of folks assuming that the dozens of my purchases before this were any different.
Henry Posner - since I'm confident you're going to read this - please know that this B&H enthusiast is a big fan of yours and recommends any outfit wanting to upgrade their own social media management staff to watch and learn from you.
Folks - if you're unfamiliar with B&H, suffice it to know that there is no better.
Date of experience: July 18, 2017
I have had nothing but FANTASIC service with B and H. I like the daily deals and fast shipping! Their customer service has always bee great when needed.
Date of experience: September 24, 2020
I ordered a Fugi XT4, for $1700. When it arrived, I did not think about the color of the outlet plug, until I couldn't charge the camera. When I called they asked no questions, but assumed it was a faulty battery and expected me to send back the battery before they sent me another one. I discovered the problem on You Tube and on reinspecting the camera box, it was clear it had been tampered with and the original parts had been replaced with parts that did not work. I was on hold a long time for a customer service manager, who could have cared less and insisted multiple times that the package came directly from the manufacturer. I did not like that I spent 1 1/2 hours trying to get the issue resolved while the manager put on me on hold and then insisted they had no cameras in stock to replace the camera I had ordered. I was told that Fed Ex would pick up the faulty camera package and when I didn't hear from them for THREE days, I called and customer service told me the package (a camera) was too heavy and I would have to take the package to Fed Ex myself. There are other vendors that match their prices. Shop around. This company can not be trusted.
Tip for consumers:
There are other vendors who match their prices, go there.
Products used:
They could not replace the Fuji camera I purchased.
Date of experience: November 10, 2021
I've been a B&H customer for more than 20+ years. I've shopped around and continue to return to B&H. And when you live in Tucson, it's easier to buy from B&H in NYC then here.
Date of experience: December 26, 2017
I love B&H Photo Video. We have a mobile wedding DJ business (frobabyproductions.com) in Hawaii and B&H has fast and affordable shipping that we LOVE. Loyal customers for life!
Date of experience: February 18, 2020
Very easy to order. Customer service was a big help in ordering a polarizer filter to go with this camera. Also a Cokin A series 62 mm adapter Ring A 261 to go with this camera.
Date of experience: November 25, 2019
No matter how obscure the adapter is that I am looking for they have something to fit the bill. Makes it possible to create my own microphone adapter to fit on my Removu S1 Gimbal Head.
Date of experience: December 25, 2017
Great internet sales and service, and when I go to New York City it is one of the places I like to go and try out all the latest electronics and photography gear. I would recommend B & H to everyone.
Date of experience: December 21, 2017
I have loved B & H Photo for decades. Great, fast service and quality products! I recommend and refer them to all my friends.
Date of experience: December 8, 2021
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