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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Had the best price, and with free expedited shipping. No brainer
Better than Amazon.
Purchased Lian Li 011 D
Date of experience: February 27, 2023
I have ordered online several times from B&H, and the order has always been on time, accurate and complete. They are great to do business with.
Date of experience: July 27, 2017
This was just a simple online order of one item, but your reputation is so great. I teach photography and your site gets my recommendation.
Date of experience: July 21, 2017
Quick to order, now we will see how the shipping goes. Prices are very fair. Hope item is as ordered and works as advertised.
Date of experience: August 3, 2017
As always B& H provides great service even even in the face of a pandemic.
They deliver equipment to keep classrooms and business running!
Date of experience: July 26, 2020
This is a very professional resource. Well-informed, fairly priced, and are to be trusted. I've used them for over a decade without an issue.
Date of experience: August 23, 2017
I always look to B&H for the best prices when I'm doing comparison shopping online. No complaints here they always take care of me
Date of experience: November 8, 2018
Found the Apple product I was looking for at a competitive price and available with free shipping and zero tax. No one else beat B&H's value!
Date of experience: August 17, 2017
I have been using B&H since before this thing called the internet.
Their service has always been great.
Will definitely be back to purchase more.
Date of experience: August 20, 2017
I've ordered many times & a variety of products. B&H is always competitive & offers exactly what you need (not knock offs) or they won't sell it.
Date of experience: August 27, 2017
If these physically fit when they get here my back up supplies will be like new again. Now they want me to talk more.
Date of experience: June 25, 2020
I BUY MY MUSICIAN EQUIPMENT HERE BECAUSE THEIR TECH PEOPLE ARE MUCH SMARTER THAN THOSE AT THE "NAME" MUSIC FRANCHISES AND THEY WON'T TRY TO SELL YOU SOMETHING IF THEY DON'T BELIEVE IN THE PRODUCT.
Date of experience: February 3, 2019
I love B&H. They always leave me pleased with there super fast shipping, and the film is, easily, cheaper than anywhere else I know of.
Date of experience: September 17, 2017
Website gave me all the information I needed as well as reviews. Very happy and will visit B&H every time we have an equipment need.
Date of experience: May 25, 2020
The website is easy to use, has wide variety of photography and other equipment, and ships when promised! Have never had a problem with B & H!
Date of experience: October 26, 2017
These guys have great selection and service. I highly recommend B&H for everything they offer. Seriously. I don't even get it, but it's true.
Date of experience: February 20, 2014
It's hard to beat them! They've never let me down. Many overlook their stock of used items which are like new if not new.
Enough said!
Date of experience: May 21, 2019
I've been buying gear from B&H for years. It is my go to store. Always easy to deal with. Super quick shipping. Extremely satisfied.
Date of experience: November 2, 2017
Great shopping experience. Quality of products used or new has been up to par. I only like to use B&H when buying camera supplies and lenses.
Date of experience: November 29, 2017
I have purchased quite a few electronics from B&H. Every purchase experience has been good. Website is well laid out and checkout is easy.
Date of experience: November 26, 2017
Love the reviews and descriptions that help with my decision making. Very detailed and shopping is an easy process on their site. Thank you!
Date of experience: November 23, 2017
I don't know how they waive the sales tax but awesome for customers. I always surprised on their lowest price and professional service. Thanks, B&H
Date of experience: November 30, 2017
These guy have everything I need great one stop shop. Hard to find items are not an issue. Good prices and a great inventory.
Date of experience: November 26, 2017
You can shop around all you want but you'll always come back to B&H. They're simply the best in terms of service, cost, and product selection.
Date of experience: December 19, 2017
I buy stuff for myself and all my friends from you. Lots of fun shopping here. Great products, decent prices, awesome deals of the day. Thanks!
Date of experience: December 19, 2017
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