I am a bids.com customer. Love browsing and making purchases from them. Bought from Bids for me, my wife and as gifts.
Never encountered any problems.
I experienced the same issue whereby they took my money but did not fulfill it until I complained. I monitored the tracking number and saw the items being moved from one facility in China to another. Package finally arrived within 3 weeks. Items look nice but I can't confirm if they are 18k gold and 925 sterling silver- quality looks to be plated. My only comment is you get what you pay for.
This is an auction site that lists jewelry and other goods at prices that seem too good to be true, with the promise of 'Authenticity guaranteed!' But in reality? It's all a scam. All the listings are fake. You aren't even informed of where the items are being shipped from. And if there ship at all? Your lucky to even get an ugly bootleg version of the item you bid on. And good luck even trying to reach anyone for help because that's non existent.
Dear Artemis,
We are sorry for the inconvenience the problem caused. We do guarantee the authenticity of the items we are selling. In case a customer receives an item that is not as described we provide a full refund. We work with vendors located in the US and abroad too, and all of the are reliable. On the description page of the item, you may find the vendor's name and contact information. In case you received anything that was not as presented on its description page, please get back to us with your email address registered with Bids.com or order # and we will be glad to assist you.
You can always reach us at:
Customer Service:
+1-310-855-3525
Operating Hours:
Monday - Friday
8am - 5pm EST
Customer Service: support@bids.com
Thank you,
Bids Support Team.
UPDATE: I have continued to purchase items on Bids. I have had some items that were not real silver, but the customer service was very quick with refunding me on them. Also, the watch mentioned in my first review stopped working after wearing it only six times, and they promptly refunded me. I do not buy anything based on the retail price, however. There are some outrageous prices for sure, but I stick mostly to buying things under $20. So, it's like everything you buy in life... do your due diligence.:)
Don't base your bids on their "retail prices". I've bid and won several rings on the site, however, I have discovered that their retail prices on most of the products are way overinflated. I just happened to find a watch I had bid on and won for $73, online for $39 and their retail price listed was $828! A lot of the rings and earrings can be found on Aliexpress for about 5% of what they claim them to be worth. I am still waiting on the last three items I won - they were shipped today, apparently. I contacted them before they were shipped and told them I wanted a refund, because of the discrepancy in the retail price making the deal a scam, and got the runaround. Then the last emails I sent for the last two days weren't responded to, and then they shipped them today, because I told them I wanted a refund! Now I can't get a refund, because they've been shipped! They won't get another purchase from me!
I have 5 granddaughters. I used Bids to get them each a ring, a necklace and earrings in each of their birthstones. I have also used it for items for myself
The ring I ordered that was delivered is beautiful, elegant & is great quality. Very satisfied with my purchase!
Everything went the way it's supposed to go it came fast in the mail.you will not be disappointed at all
Large selection of jewelry, great deals!, Very unique items and great quality! Fast delivery and a fun way to shop!
I was a little worried about first not knowing anything about this company but I got everything kinda fast and they are exactly what I ordered
I am glad it was successful in all items.The items are bags, watches, and luxurios items are all right to taken.
Answer: Dear Richard, Please get back to us specifying the order # so that we will be able to access your account. Also, you can reach us at Customer Service: support@bids.com Customer Service: +1-310-855-3525 Operating Hours: Monday - Friday 8am - 5pm EST
Answer: Dear Goerge, Please reach us at Customer Service: support@bids.com Customer Service: +1-310-855-3525 Operating Hours: Monday - Friday 8am - 5pm EST
Answer: I chose them because I thought it was the same company from the early 2000's called bidz who used to list jewelry and other goods at auction at prices that were too good to be true and it wasn't a scam. But I can see now they weren't it.
Bids has a rating of 3.5 stars from 25 reviews, indicating that most customers are generally satisfied with their purchases. Bids ranks 17th among Auction sites.
Dear Valued Customer,
We are sorry for the inconvenience the problem caused.
As for the shipping timeframe, we have vendors in different countries, and the shipping timeframe may vary from several days to several weeks. If you could get back to us with the order number, we would gladly check what caused the delay.
Also, we do guarantee the authenticity of the items we are selling, and you can check the quality of the items with any jeweler. If you received something that was not as described, a full refund will be issued.
Please be assured that we do our best to make sure our customers get the best service possible. We truly hope that you will enjoy bidding and purchasing on our site and have nothing but a pleasant experience with us.
Feel free to contact us for any further assistance you may need.
Thank you,
Bids Support Team.
support@bids.com
+1-310-855-3525