BigAppleHerp

Terrible customer service. Non existent really. Sent wrong snake then refuse to refund, offered to exchange so long as I sent it back urgent overnight on my own dime- even after admitting the wrong one was sent!

I bought a colored Amazon tree boa and they sent me a cheaper garden phase after I sent pictures they claimed it wasn't and blocked me pretty much no customer service they won't chat text or email me after 10 days what's considered a garden phase or dull colors brown grays black and other what they sent is light brown when I was told I would get a yellow black and I messaged before I ordered and they still screwed me over first pic is what I ordered second is what I got

Ordered a snake on Thursday, received an email stating the snake would not be shipped till Monday. At 5:04 on Thursday I received and email showing my snake was sent with a tracking number from FedEx. I checked the tracking number show it was going to the wrong state Texas, I live in Indiana. I checked my order and confirmed it had the right shipping address. I immediately texted pictures and informed them of the situation. Received NO Response back…. Watch out scam alert…

I got my new leopard gecko almost two weeks ago from this company. My little guy is doing fabulous and I'm so thankful that he was well taken care of before I adopted him. Highly recommend for anyone considering an exotic reptile!

Phantom Fantasma arrived energetic and healthy! The box was very secure and well packed. When I messaged the site with a question, they were quick to respond! Will definitely purchase from Big Apple again!

Got a pied ball python today. Only has one white band close to tail. It's 95% color. Very disappointed. Won't be ordering from them again. The packaging of the snake was great. One thing they should do is let customers know what they've been feeding the animal. I thought it would have at least 2 bands... According to other pictures of people who ordered the same snake it had several bands on it.

Big Apple Pet Supply honestly had one of the greatest selections of geckos online with an easy to navigate website. So browsing for my 12 year old daughters birthday gift with her online was super easy and after ordering and dealing with customer service I would definitely order from them again. They are legit.

Just wanted to say thanks for a pleasant experience. My little Sumatran arrived on time, packaged very well and appears very healthy. No nibbled fingers or toes, alert and active. Time will tell if he/she remains healthy but big apple definitely delivered as promised. Would *******% do business with them again. Thank you for a quick and painless experience

Ordered a 7 to 10 inch red bearded dragon from this company. Received it it was pretty much dead upon arrival. It was nothing like I ordered or was in the picture that I thought I was getting and still don't know what they're gonna do about it. I paid almost $200 to get some thing that I could've got at my local pet shop if that's what I want it. But that's why I ordered it off this website and now I'm regretting doing that. I don't suggest purchasing any animals from this company in my opinion. I would risk it.

These guys are GREAT! Steven, one of the employees, tirelessly spent two hours assisting me in getting my credit card info straightened out so that my order could be processed. Back and forth in emails and texts he continued until we got it right. I couldn't be any more happier. My order arrived at the specified time safe and healthy. I cannot tell you how impressed I was with the customer service. I wish every business operated in this manner. Such a rare quality to find these days. Thank you again guys. You~Kick~$#*!~Kung~Fu~Style. You have a customer for life!

Place is horrible! Sick gecko bad customer service. I mean you Steven. Animal ended up dead 1 week later. They said my pictures are blurry. It's got a bruise on its back, respiratory infection, mouth rot, and for some reason it never runs from me and won't focus on anything. Cause it's blind Steven, it's blind! Booooo! Your moms not proud of you Steven! Cause you make money off of sick lizards that gasp for air every 20 seconds Steven

After writing my previous review I started receiving messages from an unknown number 7 4 7 9 9 *******. They are sending me vague threats asking my mother's name and address. These people are jokes, iv already reported the number to the police. A company like this should not be able to do business.

These jerks will charge your debit card, and then cancel your order for the most Ridiculous reasons. Then, claim they didn't do anything. They're arrogant, ignorant and shady. Worst buying experience I've ever had! They flat out SUCK.

I'm very dissapointed with the customer service at this place. The lack of professionalism is crazy. I was considering buying a skink from them and unfortunately will not be doing so after my very short and unexpectedly rude conversation with them. I'm pointing out that on their website they give a contact number for questions, as well as a posted statement saying "before you buy anywhere else text us for a better price". I didn't even ask for a "better price" I asked if they price match and if I could potentially pick out my skink from the ones available. This was my very unprofessional response I received. (Look at screenshot below) I was taken back. If the response was professional and kind, I would have went ahead with the purchase anyways, and bought one from them. But now I'll be sure to steer clear, I'll be recommending people do the same as well. Buying a new pet should be fun and from a source that is professional and happy to help. This is not that place.

Placed an order paid for it charged 27$ for shipping then later that night got an email from them that they wanted 24$ more after i already paid the agreed shipping on the site or they could ship all i got was crickets absolutely ridiculous

ETA- after the snake died, we were able to actually measure it. It was a total 31 inches long. I gave a review on multiple websites for this awful company - one being better business bureau- the company actually went back and forth in comments to me and even had the nerve to say my NINE year old son and i just try to scam reptile dealers! Disgusting company, even worse customer service. I highly suggest purchasing absolutely nothing from this company or any company associated with them. I added a phot of the deceased snake :( it was belly up, but i couldnt bare my child accidently seeing her thar way, since he checked on her every morning when he woke up.

My college student was very excited about buying her first chameleon. She decided to use Big Apple Pet Supply. What a mistake! Her chameleon arrived dead! Why would they mail a reptile in the middle of winter to Reno?! On top of that, this company that claims to have been in business for 27 years with 1 million reptiles sold refused to refund my college student her money! Absolutely ridiculous! This company should know better and have better customer servive! I hope they enjoy the $135 they stole from my daughter! I will not recommend them to anyone.

I got two snakes from big Apple herp. One was a California King snake which was a runt that only survived for only 9 months before dying. The other was a caramel corn snake which was in terrible health condition. It was extremely skinny and didn't eat, it was also missing scales. I managed to force feed the snake but it still died after 4 months. I did everything to try and keep it alive even gave it half of a small pinky but it refused to eat. I don't recommend. You can see in the photo of the king snake how tiny he was. That photo was taken 1 week before he died, he was only 10 inches long at 9 months. The photo of the corn snake you can see how skinny he was and the way he ate.

We got 2 columbian red tail boas and only one of them came in good health. But the other one came really skinny didn't eat. The one who was skinny died and there went $200 dollars. I told them about it and they didn't care. The little boas didn't eat within 3 weeks of having them. They came with the umbilical cords and that's when I knew they didn't feed them before getting sent out to me. So I would stay away from ordering from them.

Bought 4 bearded dragons from these guys and the first 3 bearded dragons were correct but the last one I bought was a super red leatherback. But really sent me a super red normal scale. Just wanted what I ordered but the guys at big apple herp says it's a leatherback what do you guy think, so far everyone I've talked to says normal scale. All I'm saying is if your going to sale something make sure it's the right product to make your customer happy

The snake came sick and skinny with an ICE PACK! They only guarantee snakes 3 days and this snake died in 2 weeks! I should've know as soon as I asked if they were African imports and they didn't know what it was! Don't buy from them!

They not only sent the wrong lizard, i had to take 5 pictures and keeo taking the new lizards out, stressing them out so bad, to take more pictures. Customer service is so rude. They are keyboard warriors and sends you a random gecko no matter what you order. Refused to refund because I wouldnt take my leos out to take yet another picture of this mystery gecko. I am talking sitting on top of the box, lid off, very scared. I dropped one and now it has an awful spot on it. DO NOT BUY FROM THEM! Petsmart sells rabdom geckos for $20-30 that look much better than these.

Seriously - look at least at a preview picture - hard to see and hurts my eyes