BigAppleHerp

Omg! Thank you so much! He is so amazing! He's beautiful. I never realized how docile these guys really are. I think out of all my lizards my Bearded Dragon and now the Yellow Niger are my favorite. Wow! He was eating Dandelion sprouts after about 15 minutes of being delivered here. I'm actually happy it didn't work out with the Jackson's Chameleon. He so much more personable and likes being held. Hopefully I will have him eating out of my hands soon like all my other lizards. Thanks again for working with me. It took us a little while to figure it out but I'm very happy with what I received in the end! He is extremely healthy and he is a gorgeous yellow color. Thank you so much again for sending him to me so fast also! Have a great day and stay safe!
Thank You Sincerely: WindieConrad

Sent from my iPhone

I couldn't be more satisfied. My new baby arrived bright eyed and very active. He's gorgeous. Going on day two, feeding is a bit of a struggle at the moment, but it could be the stress from his big move. I'm very happy with the whole process from start to finish, and the breeder was great on communication. I'll definitely be back when I'm ready to add to my little family. 10/10!

Snake came in packaged well and on time. He is a very active and curious little guy and is exploring his 55 gallon home. Named him Beetlejuice. This is the 2nd corn snake we have bought and both times Big Apple has been great with communicating every step and answering any questions we had.

Big Apple Herp is simply excellent! Their animals are top notch and in amazing condition. Delivered with care and fast. Very professional and always there to answer any questions. They will always be my first choice for purchasing reptiles and or supplies. Thank you Big Apple Herps for your amazing customer service

Kevin

Short but sweet and to the point. I was uncomfortable, leery, and nervous at first only for the simple fact that I could not see the Lizard before purchase, could not pick out what I wanted, however Steven at customer support reassured me and made me feel better about the whole situation. I received exactly what I ordered and was hoping for, was not disappointed at all. The Gecko seems very healthy, looks great, not thin, has no stuck shed, ect. Came in crisp and clear :) at a good weight too. I'm happy with my first order from the Company and will buy from again, thanks again to Steven for putting up with me haha...

I was so excited when i saw that this store was carrying coconut crabs, its been a dream of mine to own one. I couldn't resist the great price plus they also offer coupons so it was a really good deal. Product arrived earlier than expected. Great packaging, great service and the animal was in great shape. Second time doing business with this company and i have no regrets.

So I ordered some fruit flies online from this site. They arrived next day as promised and the cultures were producing and healthy. I had ordered one particular species but they actually sent me the wrong one... when I alerted them they assured me it is a rare occurrence and they quickly rectified the situation by sending the right ones to me at no cost. Based on the health of the cultures and the way they handled my situation i will definitely use them again!

Texted Big Apple and got a response from a person who said he was Steven. I told him I wanted a Kingsnake and that I wanted something mostly black. He told me they had really nice Mexican Black Kings in that were 2020 big babies. Ordered hoping for the best and got the most spectacular black king ever. So happy!

I have bought more than a few reptiles from Big Apple, and all have arrived as promised and on time! Their customer service is unmatched! If you text them, they get back to you very quickly. They are very helpful, they answer your questions and make suggestions to help you out.

We love our baby Cali King Snake midnight! We've had her for almost 3 weeks now and eats like a champ. My daughter went to get her out this morning and she had vanished! We had 4 screen locks on her 20 gallon long enclosure. But she somehow slipped out and my 6yr old daughter is completely heart broken. I'm hoping and praying Midnight will turn up in the next couple of days. We're doing everything we can to find her. If your reading this, please put up a little pray that we find her. Big Apple Herb is a great place to purchase a snake. She arrived very healthy and has been so great being handled a few times a day by the kids. Buf if you own snakes long enough, you'll eventually deal with an escape. Just praying she will show up soon. Thanks, -Tarron in NC

Ordered a baby/young Indonesian Halmahera blue tongue skink and received it less than 12 hours later. Healthy, happy, very active skink now named Zilla. My daughter loves him and that makes me love BigAppleHerp even more. Customer service was great. Ordering was simple and fast. Pricing is good, we'll definitely be getting all our reptiles from them!

The baby was very active and curious from the second I opened the box when the shipment arrived. Now that he's been placed in his enclosure hes been burrowing, basking, making messes, and he even ate quite a few crickets right off the tongs without any hesitation, which typically I've noticed animals who have just been shipped either aren't hungry and most babies won't eat off tongs so readily. Definitely Recommend!

Ordered my baby dragon and when it arrived it looked very healthy and alert. It also was willing to eat food after warming up some. Beautiful coloring as well! Tail nip isn't horrible (also a toe) But overall im super happy with my Beardie baby!

I received both my ball python very beautiful blue eye Lucy and my banana ball pied python. They are very tame. Fast shipping and great customer service. I am a first time ball python owner and starting my collection. Will definitely order again.

They are a bit pricey but you know what they say, you pay for what you get. I got my VERY first snake from them. They are very helpful and answered all my questions and concerns. They package their animals very well and and offer such a great variety of exotics. Ive also gotten many cages from them, all great quality for the prices. I hope to do more business with them in the future.

I've bought 2 snakes from them and I am very happy. I will certainly be buying from them, again in the near future. It is super easy to speak to someone if I have questions. So I definitely appreciate the easy communication.

I spoke with an agent through the big apple herp/big apple pet supply Facebook messenger, and they were very rude to me. Their responses were very short and what they said didn't answer any of my questions, it was like they just skimmed over what I said. I had to re write my question and they were being super vague so when i didn't understand what they were trying to say, they started using capital letters and sarcastic sentences "again, like I said" like I was an idiot. I wanted to know info on a gecko to purchase and they treated me like I was an idiot. Never ever purchasing anything from this company.

My Zero Beardie came well fed and energetic, also came within a week which is amazing. Company takes great care of it's customers and animals definitely recommend them and would definitely shop with them again if needed

Was skeptical about ordering a snake on line. But I couldn't find the okeetee corn snake anywhere local. I found one online here at big apple. I made my purchase and was glad I did. They were very helpful and replied quickly while asking questions before I made my purchase. The snake arrived alive and well. He's everything I wanted. Packaged safe and secure as well.

This seller sells unhealthy reptiles.

They respond kindly before purchase, but if it becomes a problem, they turn into evil.

I bought 4 Leopard Geckos from this seller on Monday, March 8,2021.

The next day the package arrived, and when I opened the package, I sent a leopard gecko without any insulation.
And 1 out of 4 Leopard Geckos appeared to be in very poor health.
It seemed to be a temporary condition due to stress during a long flight, so I took intensive care in the warm Vivarium.
That night I checked my Leopard Gecko, and one unhealthy lizard was struggling to bump itself from place to place in Vivarium.
It was midnight and it was difficult to take him to the vet, and I had to watch the sick Leopard Gecko without sleeping.
But in the end, he couldn't last a few hours and died.
I sent a picture to the seller at dawn. But in the morning, I sent him a text again with a picture.
There was no response. When I said that I would open a dispute, the answer came.

I got a dead leopard gecko from them and I sent them the video of how I carefully opened the delivery bow. After waiting for three days they finally told me it's my fault to its death because I sprayed very little alcohol to disinfect the FedEx box before I opened it? I can't believe it because they told me they didn't understand COVID and said no research shows any surfaces or objects can carry COVID virus. Even if they told me the weather was too cold to ship it at first, I won't be so angry. I'm very disappointed, bad customer service!

I bought a savannah monitor for my 11 year old son. It was his first reptile pet. Monitor arrived alive but skinny. I have owned many reptiles including monitor lizards. This monitor would not eat, we tried pinkies, fuzzies, crickets, mealworms and nothing. Two weeks later my son checked on it and it was dead. Very unhappy. My guess is it was not captive bred and they probably did not make sure it would eat before selling it.

My husband and I ordered some baby turtles from Big Apple Herps, and they arrived healthy and well. When a species we had wanted wasn't available, we were notified immediately, and a spectacular suggestion was made. All communication with staff was wonderful