BigAppleHerp

Just bought an iguana from Big Apple Herps and couldn't be more pleased with them. Very fast shipping. Packaged great. I would recommend them to anyone. I will be ordering more from them. Thanks again

Ordered a salfin dragon from Big Apple Reptiles. When I received it you could tell it wasn't going to make it. Reptile was super cold wasn't moving. It wouldn't eat it was pooping blood. I did inform them that the dragon was super cold when delivered. Within two days I did notify them, they stand behind their low quality Reptiles. They basically said oh well, you lost your 200.00 dollars. Poor customer service for sure. I will not order from them again. I advise others also. Ordered a blue iguana from them also. Wasn't healthy looking at all either. Think I'll be out 500.00 altogether. Go with a better quality reptile company is my advise. I believe they sent me a green iguana, instead of my blue notified them also. There goes that low quality again. Out 60.00 more dollars, wasted my money with this company. Good luck

I ordered an adult male European Pond Turtle that was confirmed via email to be available. I received an adult female today and took a photo of the cloaca / tail that is proximal to the plastron. Males have a distinctively larger, muscular tail with the cloaca closer to the distal third of the tail to facilitate mating. Despite the picture, they insisted it was a male and that their "guy with 22 years experience" says it is. "We appreciate your understanding the complexity that often goes with identifying the sex of many animals." Perhaps he thought the turtle identified as male. They also cited their proviso that "sexing" of turtles is not guaranteed. Well they advertised this as an adult male for sale. This "male" turtle is also gravid with eggs that can be palpated.

Update: The turtle in question was found dead in my pond 3 days after delivery. Cause is unknown. I dissected the turtle and found eggs and ovaries confirming the gender of the turtle.

I just like to deal with honesty people! They answered my questions and send me a beautiful, healthy baby snake! Thank you! Now my other daughter wants one!

Arrived healthy... placed in 20 gal terrarium. Was a bit shy at first but could find him/her investigating. Accepted a dusted cricket within the first day. Very happy with my purchase!

Ordered 4 turtles and A leopard gecko was at home at del. Time but 2 of the turtles was dead other 2 OK and the gecko is OK but when I let them know about the order the 2 dead turtles all they said it was sad paid 140 for order and they did not even ask or replace the ones that came in dead not very happy

I wrote them when i recieved 2x bearded dragons one was tan and the other was black and sickly after 2cdays it died they won't even answer me I had just lost a 10yr bearded and they sent me something else to morn

Ordered a carpet chameleon and Arrived Dead.

They missed shipping out the order as they promised TWISE.
I Picked up my order at the Fedex Hub and open it right away, box and heat pad were still warm, but Chameleon was totally dead with its tongue out. Contacted customer service and he told me Live guarantee Voided because my nighttime temperature is 3 degrees below their requirement.
I didn't aware of that otherwise I would never risk it.
Customer service said can only do a small partial refund which is $13.77 loss to them and I have to lose $114.90.

1) Box and heat pad were still warm, highly possible the chameleon was not healthy or have respiratory infection already so it was stressful and not suitable for transport.

2) If the DOA is because of a low temperature, It WOULD NOT happen if they ship it out on time in the first place. They missed shipping out Twice but take no responsibility for that.

I kindly asked and email the customer service, but
Customers have to eat most of the loss...

Snakes were delivered on time and very healthy and happy. They were alert and had amazing colors that are very unique. Every aspect of this company was on point.

The snake came very well packaged. He was active, very smooth & and shiny. He looks and feels healthy. He isn't as yellow or caramel colored as the pic though.

My order arrived in great shape. My chameleons where nicer than expected and very healthy. They where friendly and knowledgeable and answered my questions promptly.

I very highly Recommend! My little one came in perfect shape and is doing great after only being here for a short amount of time. Thank you BigAppleHerp!

James P. Parrish Jr. - *******@yahoo.com said:

I absolutely adore this scorpion. Quite an active scorpion. A definite buy! Thank you Big Apple Herps!

I received my new baby gecko very quickly and he/she seems happy and healthy! Their colors are even better than expected! Very happy with my purchase!

I purchased Two tarantulas and the person who helped me was awesome, they hand picked the best ones because the colors were awesome and they ate the same day I got them. Bravo!

I ordered two specific frogs a strawberry dart frog and tiger legs tree frog. They texted me to tell me they no longer had the tiger legs frog and that they could replace it with a different dart frog. I said ok. When they updated the order with the replacement on shopify I noticed they were replacing the STRAWBERRY frog, not the tiger legs. I never agreed to that. I asked them to cancel the order. They said no. I agreed to this. The guy argued with me for over an hour via text message. He kept sending screenshots of where I agreed to the substitution but it clearly shows I agreed to substitute the TIGER LEGS FROG with a green dart frog. I never agreed to substitute the STRAWBERRY FROG with a green dart frog. I told him I am refusing the order because this is not the frog I ordered and not the replacement I agreed to. He told me I would be killing the frogs if I didn't take them and he is very upset. Trying to guilt me into taking the frog I did not order. I asked him to please stop texting me multiple times but he continued. I am actually a little scared - he seems unhinged.

Wonderful customer service. Wonderful packaging. My sons snake arrived happy and healthy. It's obvious they care about their reptiles! Thank you!

Perfect and healthy baby arrived safely and packaged nicely. I am excited to make another purchase from Big Apple Herp soon

Just got my baby and he is so far perfect. He has been eating right off the bat and appears healthy. Think of buying another soon! Ty

Arrived healthy and in great shape. Super spunky and ready to go! Beautiful. Would Totally recommend Big Apple!

They sold me a sick snake and harassed me after I complained to them about it. I should have known the price was too good to be true.

We received out new addition to the family and he is stunning. Fast delivery and healthy. Happy to have him. Thank you Big Apple.

Got my Spiderball on time and safely she's absolutely stunning! They even checked the weather in my area to make sure she arrived without freezing