Great experience. Getting such stylish and comfortable ride pants at $25 is something I cannot thank these guys enough for. First time ordering, will come back to buy more.
I placed my order and had decided to go with echeck as I was waiting for a replacement card. I've used this method many times before and understand there is usually a 2-3 day processing period. So after 5 days it says the check is processing so I send an email to check on it. Two days go by so I send another email to which I explained I was leaving in a week for a wedding and would be gone for 9 days and if it was going to take too long to get here to cancel it as I had to be here to accept the order. At this point the money had already been deducted from my account since the day after the order was placed and over 3 days later from the day my order was cancelled and the funds have yet to be returned to my acct.
I put an order on April 18th ( Saturday afternoon) and called, sent email and messages on Monday morning cancelling the order to to the fact that it would take long to deliver and also I have found another better option in the market already assembled.
Since Monday 20th I sent several emails, messages and tried to called many times. Only one time on Tuesday Morning somebody answered the phone telling that would check the status and contact back. I
I have asked to cancel the order since the beginning and specially now due to the fact that the status until 04/23 AT 5:51PM is pending as sent to the warehouse.
I just got an email telling that the bike was just dispatched disrespecting my request to cancel it.
This is really disrespectful and they do not accept return once the order is invoiced. Misleading and dishonest company."
Got my incredible Rambo bike at the amazing price here. This company provided great customer services even when I had an issue setting the bike up.
Received a quick delivery of my rainwear element cycling jacket. The quality is just amazing and its steel blue color looks awesome. 100% satisfied.
Very interesting important and Helpful
Bike Mania is the best
It is helpful for bike lovers and Bike
Bike blz does not stand by their product! DON'T BUY PRODUCT FROM THESE PEOPLE.
YOU WILL REGRET IT! Mine showed up damaged and the warranty is a joke. Basically I spent $1,500.00 on a product that doesn't work and I have no way to fix.
We normally do not respond to this types of comments as they ultimately become "he said she said" situations. But in this case we feel compelled to reply.
David V purchased an electric scooter in September, but did not contact us until December when he told us that he had been using the product during that period and had contacted the manufacturer for warranty and other issues. Given further correspondence with him, he apparently he realized that by the time he contacted us, that he was already out of the manufacturer’s warranty period.
A customer service representative reached out to him through the email (See Below) - but we never heard back from him.
We never really got any proper information from him that would help us understand what, where and when any problems occurred - and with respect to his conversations with the manufacturer, who said what to whom. Customers are generally more forthcoming with answers when presented with questions designed give us a better understanding of the situation.
As we were approached after he had exhausted solutions with the manufacturer, and we never received answers to our questions, we do not believe this complaint is justified.
We, as a retailer, have a 10 business day warranty. If issues arise after that period, it falls to the manufacturer’s warranty to resolve any potential warranty claims.
Our email to him below was sent on 12/29/18.
Dear Mr. Vxxxxx (changed for privacy,)
We are reaching out to you to see if we can assist with the issues that you said you were having with the Scooter you purchased back in September.
Can you please send us photographs of the scratches you said came with the scooter and overall photos of the scooter so that we can assess the scooter with a visual?
Can you also let us know information about approximately what date you contacted the manufacturer for your warranty claim and who you spoke to so we can check with them as well?
Any information would be very helpful in getting the correct assistance for you from the manufacturer.
Also, do you still have the original box and paperwork that came with the scooter?
I bought a bike from this site and had nothing but problems bike was paid in full and shipped when it got to my home it wS missing several parts trying g to get this company on the phone is an absolute disaster and not fair to me the consumer DONT USE TBIS COMPANY THEY DONT STAND BY THE PRODUCT AT ALL AND DONT ASSIST WITH ISSUES GO TO OTHER SHOPS.
This customer had contacted us because the tricycle he purchased was missing parts. Due to Covid, we were slow in responding so rather than wait for us to respond, he went out on his own and purchased parts from another retailer and then sent us a bill. Had he waited until we got back to him, he would have received the OEM parts that he should have. We have since sent him a check for the equivalent amount of what the OEM parts would have cost.
I purchased a bike about a month ago. I understood fully it was during a pandemic so I reached out to the company for some estimated time of arrivals and asked if it would take a very long time because if so, i'd like to cancel. They assured me it was shipping that afternoon and I even received a tracking number. Being sensitive to the pandemic I said nothing for a whole week despite my item making no movements with fedex. After a week I reached out and they told me that the distributor said "fedex is not currently scanning items upon receipt". After a fews days I emailed them again disappointed the package never moved and I told them they were lying and I was going to report the charge. After not reaching anyone by phone someone from the company finally called me and profusely apologized and promised it was going out that day. The package never moved, I never heard from the company again and had to dispute the charge with my bank to receive a refund. I was patient and understanding and they were so shady. DO NOT ORDER.
Lissette actually has one of the most spot on complaints I've ever seen and she is correct about her experience. Lissette, I see all that in the notes of the order. I see where you asked about if we were shipping during the Covid crisis a few days in, and the tracking number that you received that never moved. Yes, all correct.
Our most sincere apologies. You did everything you were supposed to and more. You were a gem of a customer and we let you down.
We'd would like to contest about the lying part and the shady part as we were going by the warehouses information to us about the shipments. The tracking number you were given was made in advance which is normal but the warehouse ended up not having the item and that's why the item never moved. We had information that that item was in stock from our distributor but it wasn't. We legitimately thought the item was in stock.
We had acknowledged Lissette's complaint and refunded in full.
I dont usually take the time for reviews, but when its this bad, I feel compeled to save others from this misery. In my experience, their product isnt the problem. I ordered a scooter and it came soon enough. The scooter is great but I had one broken bracket that holds the headlight on. I sent pics and everything. I finally got a short answer saying they sent the issue to their distributor and is waiting to hear from them. After a few weeks, I did recieve the bracket, but it was a different design than the original and didnt work with the other one I had. Again, I sent pictures showing this. Its been two weeks now and I still cant even get an email responce saying they revieved this info much less that a replacment part is on the way. Their Customer Service is pathetic. Theres all kinds of warning signage on their website about how busy they are... how covid has changed their routine and I get that, but its changed that for everyone. Bikemania is not the only company having to rework their system. They all do! Especially with on-line businesses, your Customer Service is All You Have left. Its your main connection to how you do and Keep All Your Business! So at a 1.4 rating, shouldnt you try to do something about it... assuming you want to stay in business! And by the way, Im talking about reviews going back as far as 2014, so theres that! Ive never been treated this way or had to work so hard trying to do business with anyone.
Hi Scott, We're sorry that you had this issue. Our distributor carries the parts but they are also affected by the current climate and short staffed as we are. I don't know exactly how they operate but you have to expect mistakes to be made with what is going on in what is a Covid-astrophy within our industry.
Firstly, did you receive the part you need? If not we would like to get this to you. I will follow up with an email to the one we have on file.
As far as reviews going back to 2014, we've been in business since 1997 and only 14 reviews doesn't tell a whole story. We've got an A+ on the BBB and 99.9% of the tens of thousands of orders per year since 1997, our customers don't have any real issues to speak of.
Overview
BikeMania.biz has a rating of 4 stars from 32 reviews, indicating that most customers are generally satisfied with their purchases. BikeMania.biz ranks 4th among Cycling sites.
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- Butler, New Jersey, United States
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Business History
We sold them from the trunks of our cars, at bike events and on auction sites.
A year later, we had rudimentary web site offering 10 items for sale.
Over time, we blossomed into a comprehensive bicycle catalog with over 5.600 products for you to choose from.
They range from trusted major brands to unique and hard to find specialty products.
From the beginning, we were determined to deliver high quality products and affordable prices.
And we will continue to add products that bring real value to our customers.
Thanks for shopping with us.
Now get out there and Ride - great for your body - great for your sense of inner peace!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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I see in the order notes that Cyro did ask us to cancel but the warehouse said it was already in shipping process which means it's too far into it to cancel it. It was in stock and shipped out of the warehouse fast. The carrier, UPS, shows delivered.
Cyro claims that he never received it after that and sent this message:
Unfortunately we are having some problems with delivery in this area. Wrong delivery address. I had two problems lately with delivery. Carrier company dropped goods in my house without being mine. I had to take to the right address by myself. In your case I was not even expecting to receive the bike due to the many requests sent before you had potentially invoiced it and that forced me to dispute with the bank the purchase. The fact is that I never saw the delivery here. You can check if there is my signature. Available goods may require a signature. Best
He made a claim with his credit card company saying he never received it.
As a note, we do accept items back if they are not used. You just have to get an RMA from us and send it back to the address we give you. I'm not sure where you got that information from but it's incorrect. Bicycles if used cannot be returned as safety is an issue to selling a used bike without knowing it's history.